I had issues that were not commiserate with the price paid for quality.
I am having a lot of issues right now with Champion. The windows they installed are very good. I have no complaints about those, but I have seven windows across the front of my house, and they only installed six.
When I questioned this, I was told that the contract called for six. This was misleading because I was under the impression that I was getting all the windows across the front of my house because I wanted them all to look the same.
I've had trouble talking with my salesperson. I feel like I've been totally misled. I did sign the contract, but we discussed putting a different type of window in the living room.
The two living room windows should have been replaced with one single window. When they came out to install it, they didn't have that information, so they installed double windows, which counted as two windows, leaving me missing one window in the front of the house.
The salesman knows that's what we discussed. He was going through some personal issues when I tried to get in touch with him the first time, and could not come sit down with me to discuss it.
He sent me an addendum to the contract, which I let him know I couldn't read on my phone and asked for a hard copy or for him to come over and bring it to discuss what happened here.
I had ionized windows and I wanted white, so now I've got one dark window with the dark grid and the rest are white. I told him I was very dissatisfied, and we needed to straighten it out. He said I would have to buy a new window that would be full price.
I was on a promotion, which was buy one and get the second for 50% off. “By me having to replace the one window myself, out of my own pocketbook, I am going to have to pay full price,” he says.
I feel it was his fault. He and I discussed what we were going to do, but he did not include that living room window as one window when he wrote up the contract. On the contract, it says two windows, so I don't know which way to go.
I have talked with Champion in Warner Robins, and they were not of much help. They just said it was in the contract. I am totally misled and so disappointed because I have a sun room that Champion built about five or six years ago, which is perfect. That is the reason I went back to Champion for my work, and now this has happened. I don't know how to solve it. I just know I am totally unhappy, and I just don't feel like it was my fault.
When I called GreenSky, they were going to talk to a resolution board to see if they could work with Champion, but I don't have the results of that. I don't know what is going on. I need someone to make an effort to help me out because I feel like I was taken advantage of by him. I have not been able to get in touch with him since. He won't call me, he hasn't been out, and I don't even know if he is even with the company anymore.
I am totally frustrated and don't know what to do next. I can go to the Better Business Bureau and talk with them, but I don't know what I am going to do about my window.
I am not trying to take any grievance against the company itself. I feel like the salesman completely disregarded what we discussed. I was expecting to see all my windows the same color and everything, but the installer said he only had six windows. He said to let him go back and talk with Champion, and I've gotten no results, period, and now I am not hearing from anybody.
I guess people should know and question the salesperson. I don't really know what I could have done; I go back through it every day. I had trust and belief in him and in Champion, and it has just not worked out.
I had some expensive blinds that were not put back up. They took the blinds down, but did not put them back up. Now I have to find someone to put them back up.
Great service from these guys
Quality and design was top priority and they didn’t disappoint in either. My neighbors took a notice and. Keep asking who I used.
Courteous, punctual, eager to please
This is one of the highest prices for windows in town, we could have received a better deal elsewhere for slightly less quality. Our salesman was great and got us the best deal he could. But I would recommend my neighbors to get other quotes and save champion for last because of the pressure instilled to make the purchase on the day of to get the day-of discount.
We are VERY satisfied with the results of our new sunroom and extremely pleased with the quality of the sliding doors and windows. Champion's staff in Macon are very friendly and knowledgeable professionals. Our installation was considered untraditional but, the design team did an AWESOME job with meeting my desires for the space.
We had issues where screens were bent and letting bugs in. We are still waiting for the company to come measure and replace them.
From sales to installation to follow up on a broken latch the service was absolutely great
I have called them twice about a problem with my window, but I haven't received a response. GuildQuality was the first to call me back.
Champion Windows honored the warranty.
There were many missteps along the way during this process. My sales man initially told us the total install would take 3-4 weeks max. It took nearly 7 months. I only had 6 windows and a door installed around a porch. I couldn't imagine getting this company to install windows for an entire house, it would take years to complete! The length of time it took to complete my order was ridiculous. Coupled with no communication until I reached out to corporate.
Lack of communication regarding delayed schedule, had to contact finance agency to get the windows installed because Champion kept pushing off installation. Still don't have my front door or even an estimated time frame for installation and its been 4 months. The only response was get from Champion is “its in production, we don't know when it will be here”. Thats been the story every time i try to get an update.
Smooth sailing from beginning to end.
Professional and efficient.
The quality is very good, the windows were built and installed promptly. However the back door took 9 months to get built and installed. We are very happy with our new windows.
Overall we are very pleased with the new siding. There were some window and trim issues that needed to be resolved and they were fixed in a reasonable time. Lucas did a great job fixing window and trim issues.
Champion Windows are quality windows with lifetime warranty and you should not have to ever replace windows again
Windows fit correctly and are very user friendly. Love them!
Very professional & knowledgeable didn’t mine me asking questions & watching them work.
He put my air-conditioner
The team had to come back out because three of the windows were too large. It was never conveyed to us that we would have to take care of that, but Ryan straightened it out.
Extremely happy with the look
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Macon as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys