If I had to rate you I would give you a C+ or B- and not because of the window quality but for the typical customer service that has become the standard today. I also can’t really complain about the process of dealing with removing and replacing things in a 20 year old house and that went very smoothly. My problems deal with being the last of a Friday and the previous job not being completed so they had to finish that first. The guy came by about 8:30am to drop off the truck and to say he had to run to a job about 45 minutes away first and he should be back around 12:30-1:00pm. I said fine, “Just give us a call if it runs late.” I understand folks not having a dime and being able to find a phone booth, they are scarce so they showed up late with no call. Once there they were full speed, and it was a good thing I had removed all the drapes and shutters including the holding hardware because it would have slowed them down, something someone could have mentioned as an important step before the workers show. As I said they did a good job of getting windows in and out with minimal damage (a scrape on a new wall was left with no explanation) and they were gone. I mean as fast as they could move run with a quick sweep around some of the windows for shavings and bits and pieces dropped. After they left I pulled off stickers and vacuumed out sills filled with shavings and pieces. I cleaned the handprints off all of them as well. As I said, not great, but they got the job done. If asked by people I will tell them good windows, typical service that you get today.
They good quality, good service, if I had a problem they sent someone out to immediately took care of it.
Everything was good. I am very pleased with the windows and the professionalism. The salesperson that came out said to let him know if I saw anything that needed to be corrected and not to hesitate to call him. I am about to have them come back out to correct a few things that I have noticed. His professionalism was outstanding.
The work crew went above and beyond to make things absolutely perfect.
We still have ongoing issues that haven't been resolved and this is the second time we spoke to them about it. This is interfering with my work schedule and it's frustrating. They asked for the payment and it was paid in full. But the work wasn't done correctly and I can't move onto the next project until it's done. It's the materials we are having problems with.
It has been very pleasant having this deck.
They looked really nice and we are glad that we used them.
Brandon, the sales person, was very polite and I never felt pressured to make the purchase. He was very knowledgeable about the sliding glass doors and the installation process. Chase and Sergio, the installation team, were wonderful. They were so polite, professional, and clean. I was very impressed. The work they did was impeccable. I would recommend Champion Windows to everyone.
There is still a problem that this office has not been back to complete or fix the problem. Water seeping through the cement. Until this is fixed, i can not give a good rating. They are suppose to complete everything, not leave a problem wide open and not finished.In my opinion, there rating is zero * star. There is no excuse for the job not to be totally completed.
The installers were professional. I think the rates could have been lower.
The installers were on spot and cared about their job. We are very pleased with the windows.
If you are looking for a great salesman with great products contact Mr. Dyke at Champion Windows. He is great and is the best part of the whole process.
The whole team was very courteous and professional to a patient that dressed all my concerns in a timely manner
The whole process was easy and simple. There were no sales gimiks, and it was not confusing. It was very straight forward, and they are the best you can have. I have zero regrets or complaints.
Champion Windows with everything they do are very professional.
I have quite a few jobs done by Champion Windows and I'm pleased with all of them. The windows, the sunroom gutters, I've been very pleased.; if I hadn't been, I wouldn't have chosen them to do the work for me.
I was very satisfied.
No, thank you.
They went over and beyond what I asked of them. They were very kind, courteous, and professional. I was very pleased with them.
I am very please with the quality and workmanship of my new Champion windows and would recommend this company to my friends. The installer was very nice and professional and my job was completed in a timely manner. Excellent company, excellent product and excellent installation!
I was most satisfied with the quality of the product, the staff, and the installation crew. The crew was very nice, knowledgable and did a very good job.
Champion Windows delivered the windows weeks before I thought they would and for this we were presently surprised. Thank you all!!
The workmanship was excellent. It was a good experience all the way around.
Thankful that the project is complete!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Macon as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys