The installers complained about how hard it was to put the windows in and put the patio doors on. One of them kept standing on our window jams. He had to paint the jams because he didn't put any protection down on them. Our screen door was installed with a deficient roller. We had to have a subsequent service call. The door is defective, and needs to be replaced.

I've been trying to get a window replaced under warranty for 14 months now. I have yet to get it replaced. They can't get the part in yet. I have had numerous people come out and measure it. When they get here, it's not that problem, and they have to order a different part. Then 6 months go by only to find out it's a different piece again. It's been 15 months now. I still have not heard from them. I had 13 windows installed in total, and I have always had a good rapport with them. This is a warranty replacement window. I have since put in four windows since the first window problem started.

The product quality seems to be good but the installation quality could be improved. The team is coming back and taking care of the issues, but these were issues such as caulking and flashing that could have been done right in the first place.

Overall a good experience.

My new enclosure completes the look of our home. It's what we envisioned and compliments the overall look of the property. We look forward to being able to host family events in our new space.

Great product

This is the second house we have used Champion for window replacement and we were 100% satisfied with their work as well as the durability, and we only had one window latch we ever had a problem with and they were quick to send someone to replace the lock. I could not say anything negative about the quality as well as excellent service.

I will recommend Champion to my friends and Co-workers.

The salesperson was informative.

Once they salesperson show me the windows I never heard from her again. I was told that financing would be available for the remainder and found out later it was not. The windows look nice but one of them has got issues with the seal around it and another one is in crooked

The level of service prior to our installation was, honestly, terrible.

They incorrectly ordered our first order of windows. They were the wrong size.

I was satisfied with Champion Windows from beginning to end.

The inside of the windows are smudged.

The windows are great, outstanding quality. I am so pleased.

Quality workmanship - looks great! The installers were very professional and cleaned up each time.

I have mentioned Champion Windows to neighbors, with the quality of product and professional installation I would highly recommend!

Why did I have to point out an installed window had a very clear and visible gouge when they were ready to leave? Why was it not brought to my attention immediately before installation or even after? If I had not performed my own walkthrough before signing, what would have happened? Now I have to jump through hoops to have my replacement window fixed? Low quality from a company I thought would perform a respectable job with quality work, apparently I was incorrect.

They were on-target for the waiting period for installation. Once on the job they were quick and did a very good job. Communication was excellent.

I chose Champion because my cousin highly recommended them for their quality and standing by their warranty. Their windows also come with lots of features--heat blocking, anti-break-in (even if you leave them slightly open), easy-to-clean from inside, and durable screens. The wood grain matches the real wood trim on my kitchen window perfectly.

I had to wait way too long to get the windows put in.

Yes I love the windows and would definitely recommend Champion. I do think customer service needs improving as far as being able to reach a live person and get an answer the same day.

I will probably be likely to recommend after my job is completed. I am waiting for the installation of a sunroom- may be installed in March or April

Loved Hannah the sales person but the install was not as expected

I like the product that they offered.