They were very professional, punctual, honest and courteous. Worked hard and steady and were mindful of the existing property. Gave us hints and suggestions as needed and answered all questions.

Installation team no showed multiple times. Messed up my patio lights and outlets when moving the electrical wiring. Left my floodlight wiring over new siding. Left areas exposed where I could see the old siding underneath and some where I could see the framing of the house where they did not cover! Mold waiting to happen and the install team did that! Installing nails in weep holes to mount the siding was weird... and yet I couldn't ask the install team themselves since no one spoke fluent English, the team was hospitable and polite. However quality of work and correspondence was non-existent. When calling the sales team, they couldn't assist. Jake helped some in the start by saying he would elevate my concerns, however the issues still continued. Even when he said a NEW team would come out, the SAME one came out instead. I'm appalled by the service, quality, and punctuality. Never again will I purchase another champion project. The contractor pointed to using his business instead of Champion for future work. I'm staying away from both!

First rate project from initial presentation throughout the installation!

The salesperson conducted demonstration using a heat lamp and sample glass that i was buying. The windows did not keep heat out as the demonstration glass did. I replaced 2 new windows with Champion windows that were the same. The heat from the East was the same in new windows. The 2 free windows were also a scam. I plan to report this to BBB, FTC, and Consumers Bureau here in Ala. By

I do recommend Champion Windows. It's a nice experience throughout. Small negatives don't effect the overall experience.

I love my windows and back sliding doors! The men who installed them were very knowledgeable and nice.

The installation process was amazing. I cannot say enough positive about Travis and Antonio. Both gentlemen are very hard -working, very professional, and they are Old School Craftsmen.
As they did their work, they replaced damaged wood discovered after removing the old windows.
They also showed us what they had to do for the repairs. In doing so, we could see what is normally hidden and we have first-hand knowledge of a high quality repair that was done as a prerequisite to installing the new windows.

All in all service was great.

they brought my door and had it all taken apart and installed the new one with a little over an hour

Quality of windows and made in America.

Yankee was amazing! He was knowledgeable and personable!

The service was good , it's the cost that's the killer.

Customer service was excellent.

As a former project engineer I was very uncomfortable laying out money for 90% of the project before any progress was evident. With your current procedures, I don’t know what you can do differently but the customer has no recourse if your company fails to produce. So it becomes a matter of trust and faith on your customers part and for me, it was an uncomfortable situation until the installation crew showed up and completed the job.
Also, it is difficult for people in my generation to never see an actual employee of the company you are dealing with and trusting with thousands of your retirement dollars to perform the work. Signing contracts and addendum over the internet and never talking to the same person twice is also difficult to get used to.
That being said, we are happy with the windows. The installation crew was excellent and very professional. They did a superb job and an excellent clean up job to boot. Thank you for your services.
John F Brown

I would definitley recommend Champion to any friend looking to replace or purchase new windows. The product qualiity is outstanding. These windows are energy efficient and the outside noise level is amazingly lower. The installers are efficient and very professional. They showed up and hit the ground running. I am more than satified with the instllation process and results, as well as the windows themselves. This is our second expeience with Champion of Huntsville. A few years ago we replaced 22 windows on our lower level and 10 upstairs this time. We are very happy wth our choice.

It seems like there was a buy 2 get 1 free or something similar. If that is the case, I bought 4 which would make the cost about $3000 per window.

Quality, Price, warranty

Professional and effecient.

My windows are gorgeous! I'm amazed! Installers were friendly & professional. Salesman was friendly, knowledgeable & very personable

The installers were out standing. They did a beautiful job!

Champion is far more expensive, may be material quality is better than other brands, but looks like the company is too big? Could not find one single person as contact for help. Received multiple phone calls, texts, emails about collecting payments, but after that no one pay attention to customer any more.

Alex in Sales was wonderful and Michelle in the main office took care of all the details beautifully and with wonderful communication. Lurell was also a wonderful craftsman, and the sunroom looks perfect!

Quality

Total professionalism, attention to detail and high standards in every engagement. My highest recommendation!

Quality of product

James Smith was very easy to work explaining everything I needed to know and Iam the young man that installed my windows was also very easy to work with I am pleased with the company

Installers were excellent. Communications breakdowns between the local office and manufacturers caused the job to take 4.5 months. Examples: sent the wrong door and had to reorder and then received two sashes without the grids and had to reorder.

Since my windows were installed within the last week, I haven't had time to ensure they don't leak. The installers were very professional and did a great job installing the windows promptly. They cleaned up very well also.

I would definately recommend Champion Windows of Huntsville to a friend who is considering high quality windows. The people that I talked with from start to finish were very professional and all of my questions about my project were answered. I was also impressed with my two install guys who were very good at their job and took the time to answer any questions that I had.

very good communication across the process

Great worker

I am so pleased with my new windows!

We ordered windows in late June 2024. The majority of the windows arrived to the Huntsville warehouse in late August 2024. When we were notified the windows had arrived, we were told one of the windows in the order was not in the shipment. Champion told us they would follow-up to find out what happened. After a week went by with no follow-up call, I called the local Champion office to see if there was any status regarding the missing window. The local representative did not have any information about the missing window. I continued to check back with the local Champion office, but they were not able to tell me what happened to the window. I called the Regional Champion representative (in Atlanta), but he was unable to tell me the status of the missing window. Week after week, I called the local Champion office and they could not tell me the whereabouts of the window. There was no information as to whether the window was lost, damaged, or sent elsewhere.
After over three months waiting to get the status of our window order, in early October 2024 the missing window had finally been delivered to the Huntsville warehouse. However, no one was able to tell us what had happened regarding the missing window.
It has been very disappointing to us that a company like Champion Windows was not able to track what happened to the missing window, and could not give us an estimated time we could expect installation. Customers should at least receive updates of their window order. The "we don't know what happened" comment does not inspire confidence and assurance regarding the product or integrity of the company.
When the windows were finally installed, the Installers were professional and courteous.
Time will tell if the windows live up to the advertised description of long-term appearance and durability.

I love my new windows and entry door!

There were issues delaying sign off which were resolved within the week. The crew did a good job.

We are happy with the quality and professional performance by the installation team but the price tag is very high. The cost of materials, shipping and labor could not have been more than 25% of what we paid. We would recommend that other companies be sought out for a second estimate. We should have done that.

I have been unable to get anyone to respond to me since the installation. We were told these were "Energy Star" approved windows, yet we've found out they do NOT qualify for the TVA "Energy Star" rebate nor do they qualify for the federal tax credit for "Energy Star" upgrades. Something doesn't seem right about them claiming they are "Energy Start" approved.

THE LENGTH OF TIME FROM CONTRACT WAS LONGER THAN WE HAD HOPED FOR. DISPITE MEETING THE SCHEDULE COMPLETION OF THE JOB WAS LONGER THAN WE HAD HOPED. STANDING LINE WAS WORTH IT AND WE BELIEVE THAT THE BEST IS ALWAYS WORTH THE WAIT FOR. THIS WHAT WE WOULD TELL ANYBODY TO INCLIUDE A STRANGER HAVING A SEPERATE DISCUSION IN A RESUANT.

Great experience from initial consultation, ordering and installation.

The entire process was exactly as stated by the salesman. There were no surprises and the windows arrived on time. Overall, we are extremely satisfied with the quality and service.

Courteous employees and quality work.

I would highly recommend Champion Windows. From sales to install, Champion surpassed my expectations with both products and professionalism.

A real good overall experience

Everything was very good love them

Super quality products and professional install crew. Highly recommend this company.

There hard to get in touch with.they also don't come when they say they will.

Poorly trained employees and very poor customer service.

Love my windows and love the way they are easy to open they look great.

The windows are of excellent quality.

I would recommend someone looking for windows to compare champion to other products. I feel like their prices are high. Bought these during a buy one get one free promotion. The contract is the most one-sided contract I have ever seen. They required me to pay 100% of the contract even after the installers told me they could not install one of my windows.