Lack of follow through and communications for a major issue caused during project.

We love our sunroom and have recommended Champion to friends.

I've had my sliding glass door replaced and all the windows in my house replaced by Champion. I'm very pleased with the installation and the build quality of the windows and the door. I had a few minor issues, and they were promptly taken care of, and I was treated like a valued customer throughout the process. I'm very pleased with Champion and definitely recommend them.

Professional installation.

From start to finish, professional, thorough, and we couldn't be happier with our windows. Our installers (I'm out of town so don't have access to my file with correct names, but a dear couple, Kenny and Kayla?) We're wonderful; laying tarps down throughout the house, cleaning up after installation, washing all windows, caulking thoroughly as we had rain and snow in our home previously from poorly made windows. They answered all questions, were friendly, prompt, and were concerned with the issues I had with my previous windows!

Took forever to get my door and then even longer to have them finish the plaster.

You guys have been great. Outstanding products

The whole process was straight forward. They are willing to work with you on pricing. Installation was outstanding quality crew, respectful. Windows look great!

Window that was replaced only lasted 48 hrs before it was cracked again.

So far, we are happy with our sunroom. This winter will be the first big test. I'll know more after that. It could easily go from 4 to 5 stars.

It all went very well from start to finish.

We knew we could not replace the windows ourselves, it would require some construction work and more experienced skills. I would definately recommend Champion for challenging installs that require a professional. The work was completed in a day. It was not easy and a bit of an old house challenge. The result was better than we expected. Beautiful.

While the installation and sales appointments went very well, we waited 4 months for our windows to be completely installed due to our basement windows being measured wrong at first. One of our basement windows had been broken from water damage during extreme rainstorm so we were in desperate need of the windows that took 10 weeks to be made. The contractors who installed the windows were very professional and kind and we had no problems with the actual instal after the correct size windows were here. It is very hard to get a hold of representatives to get ETAs and we were often left wondering how much longer it would take. We were not offered any type of compensation or even able to expedite the process after the windows had been measured wrong.

Would tell people to find another company.

We were quoted installation of our doors would be 6 months. After 6 months, our doors were ordered. Champion then told us it would be 4-6 weeks from that point. At the 8 week mark I had to contact Champion for an update. After multiple attempts to contact someone other than customer service, we were called back and told June. Then the day we are supposed to have the doors installed, we are told the wrong size was ordered. Our doors tooks a year to be installed. Never were we called back until i called at least 4 times in each instance. Not one attempt to correct or reimburse us was made. Champion was terrible to work with. The only persons who were professional during this process was the call center employees and the installation team. We had planned to do new windows and siding for our home. We will not be using Champion and will not recommend them to anyone.

The customer service has been horrible. I can’t get ahold of anybody and everything has taken forever. We ordered our windows in January and we still aren’t finished with the installation.

Install crew (Joseph) were quick and efficient. Everything was cleaned up after completion.

It took longer than I was told to even receive them, then two screens had holes in them, and the color of the outside was not correct

The lock on the patio door is not working. Waiting for someone to come and make it right.

The salesman was incredibly helpful, nice to be around and a stand up guy.

The install crew were wonderful!!! I cannot say enough great things about them. It was going to be a hot day, so they kept the exposure to the outside heat and bugs to a minimum. Wish them all the best!!!

Made my order of 13 windows and 2 doors, first installers came to install my windows no problem. Came back to install my doors, said they were wrong. A year and a half later my new doors are ready. Installers show up with what was supposed to be the correct doors only to find out the first ones were correct all along and had been sitting in the warehouse the whole time. Called numerous times for updates to only get a run around. Their customer service sucks! Their mistake and they don’t want to make it right. Then I have hail damage to my screens and trim around 4 of the windows and they want another $1200.00+ to repair which was supposed to all be under their warranty. Will never recommend or purchase anything from them again!!!!

The installation was superfast and done very well with minimal inconvenience on our part. There was great communication with Champion throughout the whole process.

Champion Windows had prompt service, great customer service, and a high-quality product.

They didn't rush, which I really appreciated. They were also wonderful inside the house.

No communication at all. Took over 3 months for someone to contact me and that wasn’t until I canceled the payments for the project before anyone would contact me from the company. Took 7 months for the window job to be completed. Still trying to get the door project resolved this is going on 8 months now.

If someone asked me about windows, I would recommend Champion Windows.

They lacked in communication. Especially when there were multiple delays. Our door took 11 months to be finished! And it was a basic design. Unacceptable.

If I am speaking with someone considering window replacement I will surly put in a good word for Champion Windows and Thor crew.

Everything went smoothly. They communicated with me very well when it came to time and cost. The installers did a good job. Also, the value of the windows and the build seem to be in line with the quality of their product. I am happy with my new windows.

The prices are comparable but high.

Customer service isn’t great. Windows are not designed for our location

We really liked Jim. He was really personable and didn't down talk any of the other window companies. He was just a good guy.

I am happy to have them do my windows.

They are very professional and did a good job installing my windows.

Great quality windows just takes forever.

We have Champion windows now on all our windows and doors. We are extremely happy with them and your service! We would recommend Champion to anyone.

Very professional, high-quality would definitely recommend!

We have had a very professional pleasant experience from the sales delivery to installation. We would recommendChampion windows.

The whole crew were professional, the sales, measure person and the install crew!

The Champion Windows of Ft. Collins installers were superb. Wendy, the coordinator, was extremely helpful and communicative.

Love the product, but one of the measurement was off an d had to be redone, causing delay

We ordered windows and doors. Windows were completed, but seems Champion forgot about our doors. So I called to ask where they were and was told someone would call. Never happened, but they added a new charge to my account. So called again and they again told me someone would call me back. Eventually the account manager did and I was given a lame excuse that door factory was being remodeled and that's why my doors were just now ordered.

Great guys nice service was even better and I’m over the top with my windows

The expectations were clear, and Champion met those very professionally. In addition the windows are a vast improvement over my old ones

Took nearly a year and still not completely done.

They're very helpful and professional.

Worst experience in a construction project I have ever been involved with from day 1.

Portions of our experience was positive and some were painful.

They've been good windows for us.

good service , good product