Team showed up on time, worked fast, asked questions of me as they went, and the installation was perfect.

I’m still waiting for my project to be completed

No one answers the phone, no one calls back. Terrible customer service.

Great Salesperson, timely scheduling, nice installers did a good job

Everybody was attentive, positive and awesome

Did not receive the same quality as before

Windows look great. But you left a giant mess everywhere you went.

Great windows. Fabulous installers.
Salesperson discounted the windows which created a whole thing-that was the only issue.

Everything about the process

Excellent product very informative and helpful salesperson thank you Jordan

Follow up with customer after project was completed. No inspection & definitely no communication from the sales person

We paid over $45,000 for the windows. One showed up broke, another doesn’t have a working latch, and we were short a screen. Instead of the company worrying about getting these things fixed and taking care of on your side of things we just keep getting calls and emails for the remaining $4,000. We thought after we have already invested so much in the company and our windows getting things done correctly would be a priority- not just getting our money. Very disappointed in the end result after we have paid the company so much money. Will not be recommending to anyone.

The staff is friendly, competent, efficient, and thorough.

Great service, affordable, very knowledgeable installers, everyone I dealt with was kind, pleasant and professional!

The whole team from start to Finnish were very professional, they were terrific.

Salesman did not answer follow up calls and answer questions. The female that called to confirm the appointment asked me if I was a gay male.

The products are excellent, and everyone at Champion has been fantastic.

Reliable quality and friendly service

Clarification on pricing; makes no sense. And so much for your "deals" of buy one get one free, what a joke.

Communication and co-ordination of the project wasn't good. I had to ask for updates instead of Champion keeping me informed about the status. Also, there was additional cost to build the sunroom but it was very difficult to get an explanation of why.

It was a disappointing process. It took so long to get the parts then I was told it would take 4 days to complete but it took 3 weeks.

Super easy process from the initial meeting to final installation

Our installer, Kevin, was amazing! He was so patient and an absolute perfectionist on our breezeway project! He understood all our concerns with severe weather and tweaked the plans to make sure we would get maximum protection. He always responded to our calls and/or text messages. He kept his promises and told us the truth every step of the way. I can't say enough good things about him and in turn, Champion.

The installers were substandard. They didnt clean the glass when they were finished, leaving smudges and caulking smears. They left the vinyl shavings in the window seal from the installation. I used to work for abc seamless, and installed windows there, we always cleaned the glass, and vacuumed the seals out.

Did already

Patio door vinyl is dirty in several spots. Construction of doors appears to not be Champion quality. Cuts are not smooth but rough in the channel. Caulking is sloppy. Some door seams are not finished.

Get our broken window fixed and bathroom window fixed .ASAP.. plus honor the sunroom that has been an issue since we had it installed.. Check our records see how many times we had to call and never got a response.

One window was measured wrong and the door was not built storm door ready so install could not be completed. The installers were fantastic! I waited on hold for 20 minutes after receiving an email to call. No one has reached back out to me.

Have been very pleased with installation crew…Kenny and Kayla! So helpful and professional!

I have had concerns about my entry door and I’ve yet to have anyone address my concerns about dimples on the door and missing paint.

Follow through on what you promise. The installer didn't explain anything; instead, he just started working. I had to ask him questions about what he was doing.

From Corinna the Salesperson to the installation crew, very easy to work with, all very professional and friendly.

From Kevin Fulton to the crew that came out and measure, to the crew that installed the windows everything went very smooth. Everyone was courteous, warm, and knowledgeable.

Made an appointment to get a quote. Very quick response! Sell’s pitch was a bit more than I expected, but through. Price was reasonable. Time frame given changed quickly for the better and pulled in by about 6 weeks for the original estimate. Payment request came before the email at most given stages. Communication on the day before the expected installation was Not smooth and lacked communication. The day of installation was exactly the same, no communication from the company, I had to call and ask if they install was going to happen or not. Not handled well at all.

Salesperson was great! Windows look amazing! Having an issue with one of the largest windows so may be more likely to change to a 10 if that didn't happen. Or may change to attend if the experience of having it fixed is great

Great communication. Great installers. Returned us to full functioning state.

The installers did a wonderful job. They finished in half the time I was told it would take, removed the old windows and materials they brought to install the new ones and cleaned up after they were done.

Offer casement windowa

Messed up the order. Sales person was not honest took ages to install and fly screen still needs fixing. Tuesday apparently

I was expecting the installation take more then one day, but to my surprise it only took them 4 hours!! My house had very old windows and needed replacing, now my house looks like a different place!!

Customer service and product quality

I am disappointed with the amount of heat the windows let in. The sales was a gimmick.

The windows were made promptly and installed quickly.

The installer was very respectful and answered all of our concerns. Did a professional job in a timely fashion.

So far I am happy with the window panes, the service and the fact installation was much sooner than originally scheduled.

Sliding glass door and screen door don't fully open due to door and screen handles hit door frame causing both to not fully open. This is a poor design in my opinion and I wouldn't have had champion do this install if I knew about this issue!

Very good quality of material and cost was liveable.

Considering that I signed the purchase agreement last September with a likely November completion date, and it's now EIGHT MONTHS LATER that the possibility of an end in sight appears, I really don't think you want me to respond to this questionnaire.

The process from start to finish was extremely smooth. Wendy in the office, got the salesman out in a timely manner. Kevin was able to provide us information on the windows we needed and helped us get our order started. Once the windows were ready, Wendy got the installation scheduled and Matt came out to finish the job. Matt was very through, he placed tarps on the floors so when he did his job, the mess was minimal. He was pleasant, precise, knew what needed to be done and got the job done. Everything looks very nice!

quick turnaround and done in a day