The installer that Champion Windows of Ft. Collins sent was probably the best person that I've worked with. I was very impressed with him. He gets 5 plus stars
The windows took a very long time to get here. We were told 10-12 weeks. They could not find installers so they took 16 weeks to get them in. The installation was fine the installers did great. We were missing 2 screws and 2 screens. We filed a request for service called twice and left messages but no response.
Unfortunately I would not feel right recommending Champion to anyone. Once they got my signature, I never heard back from a person unless I initiated the contact. They sent me a postcard, with an 800 number to call if I had any questions, which when called went directly to Voice mail. You can order a pizza $20 bucks and you know exactly where your order is within the process, I spend thousands and never knew what to expect through this entire process. This gets a 1 star rating purely on the poor customer service received after I signed.
Champion replaced all the windows in our house. We are very happy with the finished product.
They are easy to work with.
Tim and Henry did a fantastic job .I'm very happy with champion windows!
The product from Champion Windows of Ft. Collins is great, the service is not.
No comments, if there is any, I will let you know.
See below concerns.
Tim was great as the installer. The problem was with the wait for the installation. From the date of purchase to install was about 3 months. I understand they’re having trouble finding help, but that’s not the customer’s problem (at least not directly). At this time I’d be reluctant to recommend Champion for that reason. The product is excellent, but installation delays cloud the experience.
I would recommend Champion windows to anyone of acquaintance! The purchasing process was on point from start to finish! Great salesperson who placed zero pressure on us to make a decision! Helpful professionals both in the office and onsite beforehand! To finish it off, the installation process was amazing!! The quality of work that was displayed that day was impeccable! Friendly, knowledgeable, amazing work ethic, and the overall finished product was exactly what we were looking for and beyond!! I give Champion a lot of credit for providing my wife and I with a seamless process throughout it's entirety! A job well done!!
When they first came to measure out the windows, it was an incorrect measurement. I had to wait 2 more months for the right windows to show up and I was disappointed in how long it actually took.
Kem and the technicians at Champion Windows of Ft. Collins were very personable and helpful.
We have had several improvements done by Champion and we are pleased with the outcome. I would recommend Champion to any of our friends if they need work done.
I was pleased with quality of windows and expertise of installer. However there were two mistakes by factory. A bedroom window frame was cracked when they took it off the truck. We ordered a French door with a left hinge and when it arrived at our home it was right hinged. They installed it and will replace in 10 to 12 weeks. Very disappointed about mistake.
Champion Windows of Ft. Collins did a very good job. We like our windows very much!
I recommend champion windows professionally installed And you can see the quality of the windows very nice doesn’t let the heat in from the sun definitely recommend
The people were great to work with, but the product was not worth it. I cannot justify the expense, delays, and hassle. In hindsight, I should have just purchased and installed a patio door myself.
We're disappointed in the finishing of the job and product.
The sales and installation was fine. The product wasn't what I expected. The windows doesn't fully open. I expected 2 clear windows. One door doesn't go all the way back. I called and informed them of the problem. They stated they would call me back. They didn't call me back like they said.
They lost my windows a total of 3 times and showed up to do the windows and did not. They said they would reschedule and we finally had to call them to reschedule. It took 4 times before the windows were finally installed.
Prices are very good.
The guys at Champion Windows were friendly and seemed to know what they were doing.
They did a really good job. The 2 guys who did the install were excellent and we are pleased with their work.
Product was not completed when promised. Wrong size showed up. From start to finish took almost 6 months. Was promised a discount and it was almost impossible to receive. Customer was by far some of the worst I’ve experienced.
Still waiting for the job to be finished after over a month.
I haven't had any trouble with them!
My whole experience with Champion Windows was great. Everyone was so nice. The 2 guys who installed my windows were very meticulous and cleaned up the whole area before leaving.
If I am asked for a recommendation by a friend or acquaintance I would recommend Champion Windows.
I was very pleased with the service from the ordering of the windows to the installation.
We've been very happy with the service. We use Champion and will recommend them from now on. Ed was tremendous during the installation.
From the initial appointment until our job was finished took a year and a half. Our “installation” took 15 months. The initial installation crew was grossly negligent and did not properly install any of the windows (34) or sliding glass door. They caused significant and unnecessary damage to all of our window sills and returns. Nearly every window was overcaulked on the inside. There were windows they did not put insulation around and/or that they failed to properly caulk, trim, and wrap. They lied to the office staff and walked off the job without finishing. It took another 15 months of visits to correct, complete, and repair all of the windows and door. I was told that the last step was to wash the windows to make sure any manufacturing residue and smudges from installation were removed, and this never happened because various windows were completed at totally different points throughout.
They did what they said they were gonna do. They were polite, professional, and friendly. I am very satisfied. They did a good job.
We love our windows, and they enlarged our kitchen window to give us an enjoyable view again.
I have been satisfied with them, and I am a repeat customer. I would recommend them to anyone. I am happy with the quality of widows and my installation.
I am a repeat customer and I have good luck with them.
The windows are good. The windows are high quality. These people were easy to work with.
They never returned my call on complaint that I had.
I find their products to be very good, I like them .
We are extremely happy with the service and our windows.
They are very efficient with their time, and they triage the project before they get on the job!
We've had many windows installed over the past couple of years, and the windows are great, and the installation process has always been superior.
The issue was that with covid the service wasn't as good as it could be. When I had my door initially installed, the person who came noticed that the size of the glass wasn't correct and it took them a couple of months to get it installed again. The service wasn't that good, to be honest, but it was probably caused by covid.
The team knew their job and worked to complete the job in one day. The finished product came out great!
They had a high turnover rate and we had many managers come over during the project.
Wonderful representatives, wonderful choices of materials and great fast team.
The original windows were measured to big so they were returned and took another month to get them. They were installed and I am happy with the, however I have called twice now about getting them to return on other issues that need to be repaired and they never seem to return my calls. It is not the company it used to be as I believe they are just getting to busy and not taking care of long time customers. Too bad...
I would definitely recommend Champion Windows of Fort Collins to anyone. The salesman was very professional, knowledgeable and respectful. The installers were also amazing.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Ft. Collins as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys