The installer was very respectful and answered all of our concerns. Did a professional job in a timely fashion.

So far I am happy with the window panes, the service and the fact installation was much sooner than originally scheduled.

Sliding glass door and screen door don't fully open due to door and screen handles hit door frame causing both to not fully open. This is a poor design in my opinion and I wouldn't have had champion do this install if I knew about this issue!

Very good quality of material and cost was liveable.

Considering that I signed the purchase agreement last September with a likely November completion date, and it's now EIGHT MONTHS LATER that the possibility of an end in sight appears, I really don't think you want me to respond to this questionnaire.

The process from start to finish was extremely smooth. Wendy in the office, got the salesman out in a timely manner. Kevin was able to provide us information on the windows we needed and helped us get our order started. Once the windows were ready, Wendy got the installation scheduled and Matt came out to finish the job. Matt was very through, he placed tarps on the floors so when he did his job, the mess was minimal. He was pleasant, precise, knew what needed to be done and got the job done. Everything looks very nice!

quick turnaround and done in a day

on our siding no one from your contract company spoke English. This was day one and we had no idea of the process, could not communicate with them and the number we had for service manger was absolutely unhelpful. They moved things around our yard, left stuff everywhere and worse we could not commit to let our 6 dogs out to use the restroom. Other days did have an English speaking person, but at least 2 did not. For our doors. your company measured wrong, m ordered wrong door and I'm still trying to get through on the phone about this. They also disconnected our satellite and our air conditioning unit and didn't fix till we called to complain

Every staff person has been very easy to work with!

double check work.

Beautiful windows

Quality of windows are great and service so far has been good as well.

I am pleased with the results. The whole process was a good experience.

Poor communication on top of everything else.

Sales and initial consulting process was not clear, no price breakout and design style per window provided in writing

We were told it would take 10-12 weeks from ordering to install. We ended up waiting 10 months before the windows were finally installed.

We have had two experiences with Champion and are very satisfied customers as a result.

Improve delivery times

Easy

On time in the window they quoted. very prompt in getting the job done.

Great product, great price, completed two months ahead of schedule!

A lot of promises and mistruths from the salesperson, horrible communication from the project manager, and a prolonged installation process with issues.

While not the least expensive choice, our windows couldn't have been a better choice. The quality is high throughout, delivery time was even a bit shorter than expected, and the installation crew did quality work quickly and was professional.

Excellent customer service, product and installation.

Nothing but issues and excuses

My order not placed until 6 weeks after I signed contract on Feb 29, 2024. 6 months after, still no windows installed after giving me several dates to installl that never transpired. 8 1/2 months later last of 2 installments completed...however without the tempered window glass as contract indicated, with a defective pane in bay window, and no insulation under bay window shelf...which did not pass city inspector. Now, January 15, 2025, 10.5 months after order placed, the defective window has not been replaced, nor the tempered glass installed, nor insulation for the bay window. Champion considers it a service issue, while I contend that if installation is done with incorrect materials, defective materials, and insufficient to pass code inspection, then it's not done to completetion.

My experience with Champion is everything I hoped it would be when I first inquired about a sun room. From beginning to end they surpassed every aspect of the project. My satisfaction mattered to them. Great company to do business with! You need an enclosure call them!

The builders are understaffed. The finish material is filthy and multiple parts were damaged (dented ceiling panels, scratched windows) I can't get this sunroom completed. The permit had issues such as including ana electrician who wasn't part of the project.

Definitely will recommend.

Patio door shattered with first cold night. It is going to take 4 months to get a new one

Excellent service, quality of the windows, and installation.

Excellent experience from start to finish. I’m definitely going to be calling about getting my siding done by them also in the near future

To many things you don't know until the windows are installed. We were told that they would be installed in 4 to 6 weeks. That seemed long, but it took 4 months and they kept baggering us for payments all the time. Now that they are in we find that the sliding door will not open as far as our old one because of a handle they say can not be replaced. (only one type of handle?) ddI just hope we don't find other problems down the road

Excellent product, good workmanship, fair cost

Everyone was extremely professional and honest with all answers to any questions. Also made sure there were no questions about any part of the work to be done.

Eventually we got the door I ordered, but it took 3 separate installations and over a year.

Widows look great.

I'm retired so most friends are all set.

Quality is good, kept to scheduled appointments, neat, clean and quick.

We chose Champion for an entry door because we were pleased with our siding from them. The entry door and the windows on either side are just what we wanted. The salesman knew the product, measurements were correct and installation was well done. We're very satisfied customers.

My experience was terrible.

We are overall very happy with the outcome of our sunroom, but it takes some skill to get the sliding doors to close properly.

I will never use this company again and wouldn't put my friends through such an ordeal

Would use Champion again. Had them do our whole house years ago at another location. Very satisfied.

I was kept informed and the installation was perfect

The doors are great, but the customer service prior to install was all but non - existent. I ordered the doors on August 8 and was told by salesman it would take 10 to 12 weeks. Then on September 26, A guy comes out to do the final measure. The doors didn't actually get ordered from the factory until October 2, 8 weeks after I ordered them. I called in early November thinking that it had already been 12 weeks since I ordered the doors. I spoke with someone and she told me she would have the installation manager call me. No one ever called. I called again in early December and got the same treatment. The lady on the phone did tell me that the doors hadn't actually been ordered from the manufacturer until October 2. This did not make me happy. She said she would have a manager call me. In early January I called again, was told that the installation manager would call me. No one called me. In early February I called again, only this time I was done with this, I told the lady on the phone I wanted my money back (just over $9,000 if they couldn't deliver my three slider doors. I got an email from the aera manager saying he would look into it. Then in mid January I got a call from someone at the office said my doors would not be installed until the end of February. i sent the Area Manager an email and then all of the sudden, I received a call to schedule my door install. We love the doors but your pre install customer service needs to be improved. I would not recommend your product just for that reason.

Lack of follow through and communications for a major issue caused during project.

We love our sunroom and have recommended Champion to friends.

I've had my sliding glass door replaced and all the windows in my house replaced by Champion. I'm very pleased with the installation and the build quality of the windows and the door. I had a few minor issues, and they were promptly taken care of, and I was treated like a valued customer throughout the process. I'm very pleased with Champion and definitely recommend them.

Professional installation.