Need to do what your salesmen tells the customer. Without making a big deal out of it. I paid over $2500 to replace the header above windows. I had to get angry about it. It did get done after a lot of back and forth.

The quality of the product was very good.

Best Home Improvement Experience I’ve ever had. Skyler was an excellent salesman and did a great job selling the best siding for my needs. Joe was phenomenal. He and his team got her on time every day, worked quietly and cleaned up after themselves, polite and kind. Did everything I asked and made sure to pay attention to every detail. Perfection!

ABSOLUTELY NOT!! I would give this experience a minus rating if possible.

It took 6 months to complete the sales order (4 contract addendums). Initial contract signed 9/8/24 and it is now 4/1/25 and installation is partially complete.

At initial installation, we found that two windows were misrepresented to us at contract signing, and one delivered window was incorrect size. I understand the salesman is no longer with Champion. There were two visits to measure the windows and doors.

We refused installation of the two windows that were misrepresented after crew started removing existing windows. Waiting for installation crew to repair that window trim.

Door trim was not ordered prior to initial March 2025 installation. Still waiting for replacement window, door trim and window trim repairs to complete installation.

I regret dealing with Champion of Birmingham. Quality problems remain with the installed windows to be addressed this week.

Three years ago, Champion replaced 9 windows. Quality and service was excellent. However, that is not the experience for this current transaction.

Very down to earth, “not pushy “....knowledgeable & professional!

Very professional & courtesy installation crew!

I was pleased with the storm door they put up, but was not expecting to pay $892 on the spot, when I had already made two payments of $3663 and not received anything for it.

Until I get a resolution to a poor installation, this will remain a 1 star review.

They have a good product and good at installation.

The absolute best product as well as customer service from initially making the appointment, having to change the appointment, my salesman and the installation crew.

I would not.

The windows are beautiful, high quality and the installation was top notch. However, their sales tactics are very pushy. If I recommend to a friend, I'll include a cautionary note about the sales experience. Be ready to buy if you schedule an appointment.

I would recommend champion windows if I had someone who could afford them

Every step of the process for our new windows was handled by professionals willing to go over any and every detail. They were kind, well informed, and just generally pleasant to work with.

My experience has been great so far. I am still waiting for a stormdoor to be remade, because the first one that was brought was not the correct measurements. But I expect that will be like the rest of the experience. Pleasant and exciting.

The work was very good.

Although really pleased with my sliding door that was installed, I was very unhappy with the delivery time and the problem of not being be able to contact someone to find out what the issue was.

Champion is by far the best place to purchase new windows. They make a great window and I couldn’t be more pleased with the whole process from purchasing to the installation.

Bought 9 windows and there were issues due to a new color, Sand Dune. Two trim colors were brought during installation, neither matched. Waited several weeks to resolve then had to be home, again, to meet installers. Paint in several windows was skinned and needed paint repairs. The installer swabbed caulk over skinned locations. Needing 4 more windows in the front of the house to match the initial 9 windows, repairing the paint and matching paint colors on all weep hole covers was identified as a requirement. That was no done. The request was not honored.

Nobody gets in hurry to replace broken windows

The day after installing our windows I received 5 emails and one phone call about our final payment, even after speaking to the person that called I told him the final payment was taken care of, he wanted to know if I would prefer to give him my payment option!!!!! I also wrote in another response that I would approach other companies if I needed services.

I love the product but one window took 4 weeks to arrive and it was very stressful to get status

Professional and informative salesman. Quick quote and order process came in sooner than estimated. Scheduled to come out same week and installed in one day. Left no debris and took old windows away. No complaints. Worth every penny. I love my new windows!

They manufacture a superior product at a competitive price and their guarantees and warranty are excellent.

The sale person answered the questions we had about the window that we purchased. How efficient keeping out a lot of the heat out of the house.