I am likely to recommend Champion Windows of Birmingham because I'm really pleased. They put windows in my whole house at two different times. Half of the windows the first time, and the other half the second time.
I love my new windows!
Champion Windows of Birmingham provides reliable service and great quality.
The only problem was that because of the virus it took a very long time to put the door in.
The windows look great once in but took 9 to 10 weeks to be put in.
The windows are a good quality, but there has been some issues getting the installation fixed in a timely manner.
The windows are lovely.
It took a very long time for me to get my windows put in. I was real dissatisfied with the time frame.
They have a good product and did a good job!
The product is great. We are satisfied. We knew we wanted new windows and doors so no one had to work hard to have us sign the line; we did enjoy the demonstrations. We had a timeline in mind as we wanted to have our new pieces installed prior to our son's birthday in early July. The saleswoman made it sounds like that was very likely to happen. I am in retail myself (furniture) so no stranger to long and fluctuating lead times. There was a lack of communication though about the progress of our order which was a source of frustration. When I received my first call from our project manager weeks after our measure (after trying to call you 3 different times) I found that not much had happened in the nearly 8 weeks that had passed already. The story I was told felt just like that, a story with a bunch of excuses about why nothing had really happened yet. It was disappointing. I patiently waited another 8 weeks for installation and although satisfied there are some little areas that aren't perfect. The windows were also more slender that what we had originally. I had to go get all my blinds cut and reinstall myself. But yay, it's done, finally!
I'm pleased with the way they came in and completed the project. The guy that came out was excellent.
They did not communicate, or follow up. I was not able to get in contact with the local office. It took four months to get my windows because they ordered the wrong windows, and then they did it wrong.
THE QUALITY OF THE PRODUCT IS EXCELLENT.
They came out and left my house a mess, and they never put anything up to keep the dust out. They had to come back out because they did not bring the other window, and they made me order another one.
Love the windows but too many mistakes! Either wrong size and job incomplete because grid left out or windows not correct size and have to come back to replace with correct ones!
The measurement on one window was about 3” short on all sides. They installed it anyway and said they would fill the gaps with foam, then covered the space with a plastic strip. I’ve already noticed condensation on the window, near an A/C outlet. The other window fit perfectly.
Also, they used screws to attach the windows to the opening, but did a sloppy job of covering the screws. They were several hours late in arriving for the appointment. It should have been re-schulded. It was 9:30 p.m. before they left. They didn’t clean up the outside area very well. Overall, NOT happy with the install.
It would be difficult for me to recommend Champion Windows of Birmingham because most of my friends, just like me we would have to finance that. Most of them are not economically able to do that.
The installation has not be completed. I have found several places that the covers to the framing are not secured as well as caulking is not complete. I would like a response. Debbie Hall
Great customer service !! Very good work
Very pleased with my windows,we had a bedroom that we couldn't keep comfortablebecause of heat from the sun. After our new windows its with in a degree or two of the rest of the house.The quality is great and they look good too.
They took two months longer than expected. Also, they forgot to put screens in all of my Windows and they ordered the wrong grid for my window.
Good product , good salesmanship installation
Terrible the install men get a number one.
I was pleasantly surprised with the quality of the product.
Deeply dissatisfied with the service, my parents had champion windows, and they had them replaced, and my experience was nowhere near what my parents had.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Birmingham as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys