Our sales guy quit the week after we gave deposit and ordered windows. The process then drug out for months when our order was canceled and reordered. When I called for update nobody had one and there was no one for the sales folks to send me to.

I like the way the windows look and the way they appear to tint in the sunlight

I thought Champion Windows of Birmingham did a good job. They came in and immediately got to work, getting the job done.

Job started in August of 2021 and finished in March of 2023…. 3 windows that they messed up on. Only three (3) windows. They would call… I would call them back. They wouldn’t answer half the time then when they did, no one knew anything. Then they called to install… I called two different people back and they never got back with me. Then, when they did show up some 18 months later, they only brought one window, then had to call for the other two. It was a nightmare and they never offered to make it right. Not once.

Communication was very poor and it took two years to complete the job.

Very knowledgeable and professional sales rep. Installation crews were hard-working and paid attention to details resulting in a beautifully finished project plus thoroughly cleaning the area daily.
Magnetic devices were used to find any stray nails. Awesome job, Champion, I am very proud of my new imorovements!!

I will definitely recommend CW but will warn them of the time factor if they are in a big rush. I will remind them of the excellent workmanship.

I was very happy with the beautiful job Champion did on my windows. The difference is so noticeable in quality and their work was professional and efficient.

Timely and with great customer service

Don't be in a hurry to get your windows once you order them. The wait is definitely worth it, but it takes awhile. I was disappointed with the office staff but the installation crew was very good. The windows look great.

We are very happy with our new windows. There was regular communication during the process and our windows were installed well before the promised delivery date.

The crew was very good, impressive!

All involved made the process of replacing our windows easy. The salesman, Aaron was personable and knowledgable of the product and choices. The installers, zac seemed to be the lead, did a great job. The installation looks great and everything was cleaned up before they left.

My daughter had recommended Champion. She used them last fall and was very pleased. She recommended them to me.

When I was sold the windows I was sold on the idea of a complete experience.... I did not receive that. My blinds were removed, some of the screws were lost and they did not put the blinds back up. Leaving me to try to find hardware to reinstall some blinds I did not put up in the first place.

They contacted me with every step and process of the windows. Also got a great deal

Very satisfied with installation, quality of materials and our finished sunroom.

The Champion Windows of Birmingham salesperson was knowledgeable and helpful regarding my project. The office staff responded to my needs in a timely manner. Champion Windows of Birmingham was wonderful. Very responsive and answered all questions promptly and correctly. The installer, Mr. Preston Grifitt was awesome! Very professional! Communication with him was great. Superb! The problems came from the factory. It took far too long to receive the windows and when they finally arrived, they failed to send three windows necessary to do the job. When they finally arrived from the factory, one of the last three windows was the wrong size, so I had to wait even longer until the last of the windows arrived in the correct size. Very disappointed in the production side of this project which was no fault of Champion Windows of Birmingham. Fortunately, the local office stayed in close contact with the factory to solve the problems, even though it did take a while.

I will surly recommend Champion Windows very good service great product and professional in all they do

They were very professional. They installed it very quickly, and I can't say enough about the windows. The windows were wonderfully installed. They were ready to take care of anything that may not have been to my liking.

If I could give zero stars I would. This company is more of a headache than it is worth. 3+ months of nothing but issues. Starting from the pushy sales rep all the way on up to the corporate office who did not contact me back

When they came out to install the windows, it was not done correctly. They had to come back out and seal the windows on the outside properly. We had to continue to call for them to come out and fix where they did not do it properly the first time.

It was a quick and easy process. The windows look great.

The Champion Windows company sucks and they lie.

Great communication, great service! Highly recomment