We had windows installed several years ago and they were great. We ordered a sliding patio door with dog door in it. Took 19 weeks to get it was told it would take 10 to 12 weeks. The installers did a great job. The dog door was to small. I told the guy that measured for the door that it had to be at least the size of our other dog door. They had already taken out our old door. The trim around the door was suppose to be the same as the windows that had been installed previously. The trim is the same as the door no where the correct color. I have contacted Champion and they are suppose to correct the mistake. I hope it don't take 19 weeks to get it. I had to call several times trying to fi d out when we were going to get the door. I am very disappointed.

From sales person to install overall great experience. Thank you.

Had great communication throughout the process and installation went well. I love your windows and am glad to have them throughout my house now.

Great sales person and respectful members I’ve met. Only thing I can think of that would make it a straight 10 would be someone who follows up after the job is done in addition. To inspect behind the builders and have our personal opinions made in person. There are nit picky questions I had, but not enough to make a fuss over considering.

If anyone asks us who did our room, we will recommend Champion.

The sales pitch was great. It didn’t take very long for our order to come in. On our install day, naturally, we had a few questions as we received no preparation instructions. The lead installer was not very personable. He seemed more annoyed by our questions and was very short with us. Once the install was complete he eagerly handed us the paperwork to sign without doing a walkthrough. When we asked for the walkthrough again, he seemed irritated. There was one screen with a tear in it and they did replace it but reluctantly. We had questions about the cuts of the framing on some of the windows and weren’t given any explanation. For what we paid for these windows I expected way better service.

I believe that I was overcharged for the project. I was charged $12,000 to remove and install 3 new panels. Finally only 1 panel was removed and reinstalled and I was charged $10,000. ($10,000 to remove and install 1 panel). After 1 month I’m still trying to get back my refund ($2,000)

Seemly quality work

They were very thorough and professional.

Love the appearance and the money it's going to save us!

Seems to be a good product so far. Time will tell

Champion did everything they said they would do. We have no issues with the Champion install team and would highly recommend them. The Champion personnel kept a tidy worksite, arrived on time, worked long hours, and answered every question we had.

From the salesman to the finished product everything was a disappointment. I am a lifelong construction man and everything was a battle. If I had zero experience in construction, nothing would have been right

It was timely

Very professional... We've bought doors before from another residence...The installer was very good, attention to detail was perfect!!! Waiting on new windows to come in... Definitely recommend!!!!

They did a great job. Very happy. The house looks great!

The salesman sold me that their windows would help quiet down our bedrooms from traffic sound. Sound was the only reason we started window shopping. We believed what he said, so we did all of our windows with them. Now we are $14k in debt with louder bedrooms. More truck noises. Now we can’t actually afford to do any sound mitigation. So tired of being “sold” things. Wish peoples word still meant something. Our lives are worse off for having Champion come out. Some of the window trim is also damaged, but I can repair that stuff.

Great quality and very little interruption during installation.

Windows are good and installation was good. But will never get back to me on warranty claim on older windows.

Very disappointed in my experience. Installation was missing one of the windows. I refused to make final payment. They claimed it would be 3 weeks. It’s been 5. Now I’m being told 8-12 weeks.

Service is too slow

The crew didn't speak English, When they were doing work I wanted changed they just looked me and said they don't understand me. when they tore down the old windows I asked them to correct for the damage and again they didnt speak English and didnt do as I asked

Very good workmanship. Room looks nice. It blends in well with the patio, deck, and house.
The only negative is the room costs were high for enclosing just 3 walls.
But, the price is what I accepted.

The installers arrived exactly on time, started working immediately, and visited by dusk.

It’s very rare today to find the quality of work done by the Champion team. From sales to office communications to installation. You do a great job.