The reason I gave a three was the lack of communication after the sale.
The young men who did the work were very professional and clean. They did it in one day, and they did four windows; they were very good windows and very good workers.
Never had any problems with process from beginning to end.
Champion Windows of Albuquerque were great. They were very efficient, very respectful and nice. They put mats down and cleaned everything up. They provided really good service overall.
The windows are the best. A little more than other companies but well worth it!
The whole job should have been done in October or November but it wasn't finished until mid January. The work was good but there was no communication regarding the delays and that made things difficult.
I had a great experience working with all the different departments at Champion Windows Everyone was extremely helpfulness and professional Even when a few problems occurred they were quickly resolved in a timely manner.
Our salesperson Isaiah gave a thorough presentation, and Brendon came to measure our windows in September. Our windows came in the beginning of December. Anthony and Kelvin came to install the windows. They showed up on time and worked all day. They did a great job, cleaned everything up, and the windows are awesome.
The quality control at the plant before the windows come out needs improvement.
They offer you things, and they do not keep up their side of the deal.
Sales person was marginally competent and not good at returning calls. Installation crew was outstanding. They generated very little dust and dirt, and cleaned up exceptionally well. One month after installation, we have found not problems.
The entire experience was good, start to finish. The Windows are wonderful and all the people were very professional.
The job came out great. The staff (salesperson, installation Foreman and crew) were all very professional.
They did an excellent job, and the window is good quality.
Friendly customer service and quality work.
Every thing progressed as expected and the windows are beautiful. After weeks of enjoying them we are still amazed.
I am satisfied with the windows but the reason that I gave it 1 star is because of the sales representative, Tonya Gonzales, she lied to me!
This was the second house we had Champion Windows do work on because we were so pleased with the window replacement they did on our first house.
The silicone job on my bathroom window was messy inside and outside. The installer was a very sick man that day.
The rating is unfortunate as the installation crew were great. Unfortunately, my salesperson forgot about me and wouldn’t return my calls after I signed on the dotted line.
They were super!
The installation crew did an amazing job. They kept the house clean and they were on time. There were 3 gentlemen and they did a fabulous job.
This was the second time that I went with Champion for replacement of exterior doors. The quality of materials is outstanding and the professionalism of both the Sales Representative and the Installation Crew are hard to beat. The look and functionality of the final product exceeded my expectations.
The whole crew was very nice professional and i enjoyed meeting each one of them.
They provide good quality work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Albuquerque as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys