One of the windows broke after installation same day

Follow up very slow

The team was extremely professional, and I’m continually impressed by the quality of the build.

Salesman did not emphasize how GREEN the tint on these windows are. Also did not emphasize that since all UV is blocked, any plants you have will die. I am not happy with the product but realize I am stuck. The windows themselves seem to be an OK product. They are also EXTREMELY expensive.

Efficient, quick, good quality

Staff are very helpful, install was great. Great product.

Started process in Jan 2024, finally completed in April 2025

Order was lost multiple times, communication was poor (I had to repeatedly initiate most and responses were not consistent)

The extent of your incompetence and lack of professionalism is breathtaking. I ordered windows from you in 2023 and I am still waiting to make right what is wrong. You are apparently incapable of sending the proper part, the one that was repeatedly requested. One of my windows, the left sash, cracked all over shortly after it was installed. You kept sending the right sash and once, what you sent (right sash) was also the wrong color. I stopped counting at 5. Last week Champion people arrived to replace trim. I don't know what they did but the trim is still a different color and a different texture from the other trim in these windows. I doubt that you will ever read this. I doubt that you even care. - Victoria Kaharl, Rio Rancho, New Mexico

Consistent professionalism and concern for my confidence

Once the Material was available, install went fast and smooth

We were told that the windows would be installed in July and they weren’t installed till October with no communication.

The buy 2 get 2 free is a scam. The workmanship was 100%

Very pleased with the whole experience.

way too long from initial order to completion. granted, 2 windows had to be remeasured and ordered, but still too long in my opinion.

Every step of the way, the communication was clear. The installation team was amazing. The windows are gorgeous.

We

I will not put anyone I know through the experience I went through with Champion

While the windows were of high quality it took too long for Champion to deliver the product. I ordered the windows from Champion in August of 2024 and the windows were not installed until February of 2025.

The windows are wonderful. Everyone was professional and knew the work that needed to be done. Any issues were addressed immediately. My only comment is the screens were sloppily made (2 had wrinkles, not trimmed well) and one of my bathroom windows cracked right after being installed. I brought it to the installers attention and they submitted it to be replaced (wish I would have communication as to how it was being addressed and when)

Great windows and installation but poor communication.

Window quality is beyond expectation!

High quality product, professional installation

The wait for the windows to be installed was too long. July 17, 2025 to January 3, 2025. Factory had trouble with picture window being made. The service dept staff were nice but they needed more workers. Very hard to get responses.

The beginning of the process was great. Our salesperson spent a good amount of time answering our questions, although when we asked about the many negative reviews, we didn’t really get a response, which made us hesitant. The measurements happened soon after and then everything slowed down. We got approval from our HOA very quickly but it still took months to finalize the designs and for our project manager to submit. We recognized he was probably dealing with high volumes of orders so that was okay but when we asked for a general timeline we were told a couple of months. We signed the contract end of May and install was completed end of December. Seven months seems like a long time but what was frustrating was the lack of communication- i called every month to see if our project manager could give us any indication of a timeline and was always told we just had to wait. Everything turned around the end of November when we called and learned our project manager was no longer with the company and that our doors were in. We were scheduled the next week. From then on, the process was great.