Install crew was friendly and knowledgeable

Windows seem to be very good quality, and pricing was competitive, but communication and after sales service is poor. The original order was not completed correctly, so two windows could not be installed. Two months later, we are still waiting for our project to be completed, but we have been charged for the entire amount. We set up a 12-month no interest loan for the project, and the account was actually overcharged, which also has not been corrected.

Get job done, fix the issues that have happened. This order was placed in February and is now August and still not finished. Very disappointed with the whole process. The left hand doesn't seem to know what the right hand is doing. The issues are blamed on someone else not doing their job. Told that the issues are being addressed, but find out later that they haven't even started.

Everything was thoroughly explained and our questions answered. Also, Keith was always available by phone.

I have concerns regarding several issues. First of all, telling customers to expect a 6-8 week time frame for installation is misleading. The door was ordered on April 18 and installed July 17th. The door has a manufacturer’s problem that is being investigated by the company. The apparatus that unlocks the door is broken and needs to be replaced. The gentleman installers were rushed to go to another job and did not finish plastering the wall that was not covered by the trim. There is a gap on the right side of the door that needs correcting. The measurements were not correct. Contact me and we will discuss these concerns. Thank you

See comments below

Mislead on numerous occasions. Poor install, needed to bring in another team to fix multiple mistakes. Damage was done to my wall. Lack of communication between champion reps.

Poor follow up to a missed part on install that we thought we were getting

The frame was installed perfectly
The doors and windows look like 💩
I'm waiting for the replacement
When I don't know.
I was told that to have the warranty the job have to be paid in full.
So do i have to show the pictures of all doors and windows on Facebook how you take care of your costumer.
I'm holding on till I get a response from you ( hopefully very soon)

Gerard M Ferrari

There isn't enough room to detail all the problems we've had with Champion to replace all of our windows as well as our front glass door. They installed our door incorrectly TWICE. Despite coming out twice to measure our windows, they ordered the windows in incorrect sizes and initially said they couldn't install them. Somehow, they did, but we're unsure exactly how or what damage was done to make them fit. The wrong fogged window was ordered. Screens weren't provided for several windows. Our salesperson, Mason Brennan, sold us on being the only point of contact we'd need, but then ghosted us when we began experiencing problems. Overall, absolutely terrible experience. We paid tens of thousands of dollars and received abysmal service. We've warned at least a dozen neighbors, family members, and friends to avoid Champion at all costs.

Quality windows! Quality service! Exceptional professionalism!

Hassling me for the final payment when we are awaiting two windows

Every thing was a great experiance from sales to install.

Terrible customer service. Constant pressure to sign Certificate of Completion even though work was never - to this day - completed. Multiple handles on the casement windows have fallen off. I have no children at home. The windows are not abused or mishandled- it’s an overall poor product and poor product design.

Took too long 4 months to install. The storm door was the wrong size and I don’t know when that will be completed. The crew who came were very rude and combative upon their arrival. They were very loud and they yell

Champion windows came highly recommended by our neighbors. The windows and patio door have now been installed and are definitely NOT what we had expected. I have already shared an email with your CI-Team on Wednesday 6/11/25 (two days after installation) with a list of things that are not satisfactory, and have not heard back. They DID communicate regarding the fact that a repair order had gone in regarding a window (master bedroom) that arrived here with a broken pane, and the lock cylinder in the sliding door is faulty. We have not yet received any response to our email - not even an acknowledgement that it has been received.

Quality of product and installation

Still have not received $400 credit card that Matthew Slavin said was approved over a month ago.

Windows look great & installers were awesome

Super pro team of installers

Communicative and professional through and through!

The service of your employees the pride and quality of their work. The windows are great a quality product I am so happy to have them no noise, no dust , and best of they control the temperature to a comfortable environment.

Great work

Champion windows may be good products, but the company lacks in customer service and customer support.

Two installers worked hard for 6 hours. They were exceptional. All done except screen door had a rip and the bottom stops were cut too short. I have to wait 2 weeks for screen door then a 4 hour window which is ridiculous since if you had done your work correctly I would not be in a position to waste 4 hours

It’s really to early I feel to rate Champion. The up front installation went very well well, but as a new customer let’s see how you respond when a problem occurs.

One of the windows broke after installation same day

Follow up very slow

The team was extremely professional, and I’m continually impressed by the quality of the build.

Salesman did not emphasize how GREEN the tint on these windows are. Also did not emphasize that since all UV is blocked, any plants you have will die. I am not happy with the product but realize I am stuck. The windows themselves seem to be an OK product. They are also EXTREMELY expensive.

Efficient, quick, good quality

Staff are very helpful, install was great. Great product.

Started process in Jan 2024, finally completed in April 2025

Order was lost multiple times, communication was poor (I had to repeatedly initiate most and responses were not consistent)

The extent of your incompetence and lack of professionalism is breathtaking. I ordered windows from you in 2023 and I am still waiting to make right what is wrong. You are apparently incapable of sending the proper part, the one that was repeatedly requested. One of my windows, the left sash, cracked all over shortly after it was installed. You kept sending the right sash and once, what you sent (right sash) was also the wrong color. I stopped counting at 5. Last week Champion people arrived to replace trim. I don't know what they did but the trim is still a different color and a different texture from the other trim in these windows. I doubt that you will ever read this. I doubt that you even care. - Victoria Kaharl, Rio Rancho, New Mexico

Consistent professionalism and concern for my confidence

Once the Material was available, install went fast and smooth

We were told that the windows would be installed in July and they weren’t installed till October with no communication.

The buy 2 get 2 free is a scam. The workmanship was 100%

Very pleased with the whole experience.

way too long from initial order to completion. granted, 2 windows had to be remeasured and ordered, but still too long in my opinion.

Every step of the way, the communication was clear. The installation team was amazing. The windows are gorgeous.

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I will not put anyone I know through the experience I went through with Champion

While the windows were of high quality it took too long for Champion to deliver the product. I ordered the windows from Champion in August of 2024 and the windows were not installed until February of 2025.

The windows are wonderful. Everyone was professional and knew the work that needed to be done. Any issues were addressed immediately. My only comment is the screens were sloppily made (2 had wrinkles, not trimmed well) and one of my bathroom windows cracked right after being installed. I brought it to the installers attention and they submitted it to be replaced (wish I would have communication as to how it was being addressed and when)

Great windows and installation but poor communication.

Window quality is beyond expectation!

High quality product, professional installation

The wait for the windows to be installed was too long. July 17, 2025 to January 3, 2025. Factory had trouble with picture window being made. The service dept staff were nice but they needed more workers. Very hard to get responses.