Job not completed! How can I leave a review ? Second I’m still trying figure out why my windows have chips on frame?

Quality window and look great

Windows look great, easy to slide open and shut. A nice addition to our house.

The job was replacement of a 57-year-old aluminum enclosed porch with a three-season enclosed room

After the contract was signed and the initial payment was made, the process fell apart. The salesman had no idea of what he was doing, but the spiel he provided in my home was outstanding. The follow-up was not. Any contact I managed to make with him was met with unprofessional rudeness. He would become very defensive and did not take any accountability for the lack of movement to get my 3-season room completed. He contacted me at one point indicating he had made a mistake and we would need to sign a new addendum to allow footers to be added to the job. This was completely wrong and he talked down to me in man-spaining what a footer was. I have been told he is no longer with the company~ GREAT move, however, no one followed up on his sale/my contract. Multiple calls to customer service (who were always delightful) went unanswered. When i finally got the attention of a 'higher up', he seemed like he would get things resolved. Nope, again, his role was either eliminated or changed and my account landed with yet another person. I made more outreach attempts and FINALLY found someone who did move things along. The contract was signed on May 16, 2025, and we were advised the job would be completed within 6-8 weeks (but likely sooner), so potentially by July 4.
The work was completed on SEPTEMBER 22. It was a one-day demo-build. it is UNEXCUSABLE that this simple job took this long to get completed.
the communication and follow-through at this company is ABYSMAL.

We're the windows i was shown very good.

Beautiful job but cut my satellite cable and without cable for 10 days

From beginning to end the communication was impeccable. Everyone wanted to make sure everything was perfect.

Be more responsive to phone calls.

Quality promptness and workmanship as a team

Service & quality of product along with cost.

These windows are so much nicer and much more efficient than the ones that were in the house, and the best ones on the market for efficiency and value. I highly recommend Champion and the salesman Todd for any window or door that's needed. We will be calling in the future to have the doors on our house replaced,we also own a house on the next street over that were going to have Champion replace all windows and doors on in the future.

You put the wrong door on and were gonna leave it like that until I spoke up. As of typing the wrong door is still on and no one has reached out to me

Customer satisfaction, great warranty, quality employees, and quality work.

Did a very good job,and thorough.

Very poor communication. Our first salesman left the complany then I requested quote for other windows and new salesman scheduled then never showed or called.

I would tell people how great my windows are. But to shop around. So then they can see the difference between companies.

The team that installed the siding was amazing. But I could not reach anyone at champion from the moment I signed the contract till the installation team called me. I called the number provided and spent 45 minutes on three separate occasions on hold only for it to hang up on me. I even emailed and never heard back from anyone from champion. My order for my siding wasn’t correct for the installation team which did help with the time frame of the project being completed. If it wasn’t for the installation team and how wonderful they were, I would have given champion a 0 out of 10 on this review. I hope your communication becomes a lot better, because I’m scared to find out what happens when I need to call on my warranty.

I really like the window. I like the tint over all seems to be good windows

Customer service and all representatives were professional and helpful
Installers did very well.

I found it almost impossible to get a live person to talk with once we had signed contract. Rob had I think health issues and the lady we had finally signed our contract with took on another job. Eventually A gentlemen Neil called and he was available by phone.

Bad

I can feel air coming in

No really.

The whole experience was fabulous. They replaced all 17 windows in one day.

The sales call was thorough. I liked to be able to look at samples of the windows

My windows are leaking and my house is colder than with te old
Windows.

Over 2 months late!! Terrible communication and follow up

This has been a miserable experience. terrible communication from a bunch of champion entities none of which know the others are sending things. Tons of meaningless contacts and very little results. we waited many months for the windows to be manufactured and the finally installed and the day after the glass in one of them mysteriously cracked. service came and treated in like any other service call putting us at the back of the line waiting more months for a single piece of glass. as the months pass i begin to notice more issues with a poor install. dark brown caulk the installers got on my light color siding, scraps of aluminum trim the threw in my landscape, exposed screws. the list goes on....i could never in good faith tell another person to endure such poor service.

Champions is great work, great quality, great staff and great price. I was happy with how our sunroom turned out, and ended up being at least $20k cheaper than other big patio installation companies you see advertising a lot. They even installed our sunroom in winter, when it was 10-20 degrees outside. From sales to production to instal, all employees were amazing, fast, nice and efficient. We need our windows replaced in the next 5 years and I will absolutely be reaching out to Champions

Excellent product, great communication with Customer Service, knowledgeable sales rep with evidence of claims.

Tood Yates explained and showed us the difference between champion and the competition.
After his presentation you can see there is no comparison to other company's. The show room was nice to see product and how things work.. neil at the office did a great job with handeling construction timeframe and payments. and the crew that installed sunporch did a great job. Where freindly and answered any questions I had during install. Im completely satisfied and would recommend champion above other sunroom company's.

We absolutely would recommend champion for windows and we will be going to them for screen and slidingdoors as well soon

Good quality and good conflict resolution but took waaaay too long and was too expensive given the problems that occurred.

Over priced very low installing took 4 hours to install 3 windows glad I didn't get the whole house

I would recommend Champion Windows of Toledo due to the quality of the windows, the salesman, and the man who came to take the final measurements - Professional quality!

Very responsive. On time on day of install and they did a great job; cleaned up, worked quickly and very professional.

Very unprofessional.
Showed up late, left a large mess and didn’t bother to clean it! Hazardous materials like broken glass left all over our kitchen floor, sink, counters, and yard! Took hours longer than we were told and had me sign well before the job was done.

Quite expensive

I was happy to have 8 new doors installed paid cash took over a 9 months and one door can't be matched with other doors. My attempts for service has been unsuccessful. THIS HAS BEEN THE WORST EXPERIENCE OF MY LIFE. SEE IF I HEAR BACK FROM ANYONE WILL SEAL THIS THOUGHT. 678-754-5024 PLEASE HELP!!!!!

Were told 6-8 weeks until install. It actually took 6 months. Patio door was installed but opened the wrong direction. Salesman’s error? Factory Error? We will never know! Will not use Champion again.

We have already shared our positive experiences with our neighbors! We are very pleased with the outcome of the outside appearance and the inside sound insulation along with the coolness of the front of the home. Thank you so much!

They put siding up on the wrong side of my house and screwed up my motion light

My only complaint. Was that I didn't need to miss a day of work to measure my windows. The installers did a beautiful job and I am very happy with my glass block windows.

Our new windows look beautiful and the aluminum wrapping on the trim looks awesome too!

Windows were an inch to inch and a half to big. So they cut out part of the trim and even removed some brick to get windows to fit. We told sales agent that we did not want pvc trim to cover the wood work. But they took off enough of the trim that they had no choice but to cover it.

Totally satisfied will be replacing more in fall

The installation went terribly. There was a mess left in every room as well as debris and parts of the old windows left in my yard. It took almost a week to go through each room and dust, sweep, scrub and launder. I moved as much out of the rooms as I could before the install and was told the installer would cover anything left like the beds with tarps but I don't think he used any because everything was left with a coating of dust and fiberglass. One of the windows was ordered incorrectly so they had to reorder it and said it would be six weeks before it arrived. When it finally arrived and they came to install it, they realized they ordered the wrong one again so it will be another six weeks before that one arrives. This process has been going on since April and I still don't have all my windows. We had ordered just our upstairs windows as it was the smaller project to see how everything went and now I am hesitant to use them again for our downstairs windows as that project is twice as big and the process has been so frustrating for this smaller project already. The only positive from this experience is we do like the windows, they look nice and should hopefully last us a long time.

Personally I don't like them.

I highly recommend the two installers, and I always show my room to everyone.