Think their windows are very good.9

It was one day

Warranty work not done

I had wrong/damaged doors installed and can’t seem to get any answers if they are replacing them I’ve tried calling. I’ve sent pictures. Even the installer noticed the damage and said they will be replaced

Hello,
We were very disappointed with our Champion experience. We had gotten a text Wednesday that someone would be by the install the door between 9-11. I didnt hear anything or get any update for hours. I tried calling and was told an email would be sent to the installation manager. I ended up finding the number for the manager who had called me around 2:30 and no one answered. I did get a call back quickly and Josh said he would figure out what was going on. I got a call back that the team forgot the handle and had to drive back to Omaha and didnt tell anyone. The team arrived later in the afternoon and, after a few hours, said there was a manufacturer defect with the screen door and another screen door would have to be ordered and installed later. Any time I have tried contacting someone at Champion with issues, I have been told messages would be sent or someone would call. The customer service was not great, and it was unacceptable that there was such a delay and we were not notified. I also dont understand how the door made it all the way here without someone noticing the manufacturer defect. We will now have to arrange to be home a second time for the correct screen door to be installed, and we have a 3-month old baby, so scheduling is especially difficult. This door was a lot of money for us to spend, and we expected a better experience all-around. Please have someone call me to discuss this experience and if something can be done to credit our account or something to make up for it, we would appreciate it. Thank you

I love my windows

We are pleased with our windows

Knew how to do the job well

I liked the salesman and I think the product is very good

The one installer scratched up my window woodwork and drilled a hole in my new window frame. He also put in two window screens when I only needed one. The installer did not put my "window crank-out" on correctly, it came off in my hand. When another man came out to my house after the windows were installed, he said put putter in the scratched window woodwork and the glue was put in uneven.

N/a

Two picture windows are beautiful. I was so disappointed that the wrong windows were installed. Not workers fault. Agent did not state that I wanted the double windows on all the other windows instead I got some cheap looking ones. So disappointed.

Communication—return phone calls. I just wanted an update on the timeline so that I could plan around summer activities. Called twice during the 14 weeks that it took to get a storm door, was told by a human that someone would call me back-

Nothing

The service and clean up was professional. They listened to my specific wants.

Getting new windows

After placing the order, the sales person called back that the exterior door hardware was no longer available in the finish we chose. So this required a changeorder and new selection of hardware. The biggest problem was the ordered storm door which was a top of the line Larson Platinum https://www.youtube.com/watch?v=qb9tXWAHjx8 but didn't come to the shop as expected. Five and 1/2 months later, a Larson storm door was finally installed - but not a Platinum. One that probably cost much less. There should be a refund.

The timeline, from initial downpayment to material ordering and final window installation, was faster than initially projected.

Just pulled $18890 for 10 windows with no difference of styles or sizes out of the air. And not until I had signed the contract and he was gone did I see that Champion was advertising buy 1 get 1- buy 2 get 2 and so on. I tried to contact the salesman Pat Bendlin and their Champion office with no response.

The so called finished product was much less than professional and highly unacceptable.

The young men that came to install my window were professional, did a great job and cleaned up after they were done.

Communication was no existent. Received a call the morning they were gonna start. Thank god I work from home or else I would have had to find something to do with my dog as she was freaking out during the installation process. Never received communication concerning my gutters. They just showed up one random morning. I didn’t have a clue who they were.

Quality of windows and the Lifetime warranty

I think they're good quality windows, but not sure if better than Pella or Anderson. I was expecting half the price of Pella, but my windows were only a few hundred less than Pella.

I have had one service guy out to “fix” one of my doors already and still waiting on it to be fixed a second time and haven’t heard a word from you at all about when a second guy is coming to “fix” this junk door….