The crew came earlier than was expected, which caught us a little off guard. As a result, there was a delay in my being able to open the gate. One of them was a smoker and commented that I arrived just as he was lighting up, and how that always seemed to be the case, as if it were inconvenient for him or that he lost out on a cigarette. He often smelled of smoke throughout the morning, as if he couldn't go back to the truck without taking a drag.

He also pointed out that we were still not ready for them, even given the delay. (I did not have the physical strength or the correct tool to remove two of the brackets for the shades.)

After everything was installed, one of the windows wouldn't open. The response was that it wasn't their problem, though it seemed an issue that would have easily been fixed with a file. They seemed to want to get out as quickly as they could. The smoker said he was, in essence, trying to hide from his boss, who had something else for him to do. They left behind an empty aerosol can on the dresser.

Shortly after they left, we were notified that the last payment was automatically withdrawn from our account. It would have been nice if we had been allowed to offer this feedback and to have the window fixed before the money was taken.

It was nice that Champion was able to fit us into their schedule sooner than initially thought. Regarding their being early, it was better than being late.

The installers were very professional and had job done same day!

I purchased a 3 season room. The installers, Dino and Victoria were great. Stefan Ford did an excellent job with the concrete. He even demo’d part of the step which allowed more room. ( Subsequently hired him to build my new fence which is also excellent.)
The only complaints were the lack of check in/follow up from the project manager and the workmanship of the windows.

Still waiting for leftovers to be picked up from 2 weeks ago. It's killing my lawn

Installation was flawless! Installers did a fantastic job! Amazed how careful they were, particularly around surrounding plants, clean-up, and replacement of the frame is better than had been. Only drawback was miscommunication between Champion personnel regarding measurements and scheduling the installation. It is very difficult to find a phone number for the New Berlin shop when in need to reach out. If it weren't for this two week issue, I would have given a 10.

5 out of my 6 windows are loose on the corners and feel like they will fall in. The 1 window that is not like that is very hard to open

Your worker cut my power line to the septic tank and did not tell anyone, which caused me to pay $150 to have it examined. The building manager Rick told me the wrong final total and later came asking for more money. The windows were not sealed before "completion" causing water damage. The roof leaked into my home while construction took place. I had no warning of when the electric would be put in, they just showed up and said give us access and the fan to install. I have alerted customer service and have yet to get a reply.

From start to finish, the project went seamlessly. I had the most wonderful man sell me the windows and then them even most wonderful man install them. It got rid of the bugs getting into my house. Felt good to get rid of those old wooden windows. Highly recommend.

Quality of the product, and the installer where very professional. It would be comforting to let the home owner that the people are sub contractors not champion employees.

Not a fan of all the emails and marketing/sales stuff. Makes you look less legitimate and kind of desperate

Constant changes to paperwork, and annoyed about door installation left exposed wood that I need to take care of that I wasn’t aware of during purchase. But pricing was good.

In 2006 we had two Champion doors installed, and we've never had an issue with them. When we decided to replace two different doors, the first manufacturer we thought of was Champion.

Great product and great warranty

Windows were installed in a timely manner and we love them! Leo and Jose did an amazing job!

Poor communication, unprofessional install team and office; everyone works in a silo and tells me my questions can only be answered by another team member and my problems are not their responsibility. The windows

I have a complaint filed with green sky financial.
Never signed completion job certificate for front door.
Cause storm screen door not installed.
Someone lifted signature or had someone at bar sign name.
Sent green sky proof we did not sign in Tex communication to salesman and installer agreed we should not sign .
And we did not sign job is not done… champion got paid when job is not done.. something fishy is going on..

At this point, I will not recommend Champion to anyone. There have been many disappointing aspects to the experience we've had, although, the project is not yet complete. I would, however, recommend the carpenter and electricians that were sub-contracted.

Nothing has ever happened in a timely manner and all aspects have been extremely late. Communication is severely lacking.

Two very efficient men worked quickly.

The only issue I have is with the salesman, he's a liar!

If you're looking for the cheaper option, Champion is the best option.

It has been 7 months installed and still not completed. No excuse for this.

Your product appears to be very well made, but your sales tactics are terrible!

I feel that l paid WAY too much for what l got!

Our decision to go with Champion Windows was made without any 'comparison shopping'. But that decision has proven to be a sound one, after the company's products and policies were presented and explained to us. I am confident that we have made a good purchase and that these windows will last well beyond our own residency in this house.