Did not use black for my door seal and stopped responding to my requests to install it.

Poor install, called 3 times and still waiting for a call from the local office/ install manager for four weeks. I make contact one a week.

Ease of working with staff during construction

Installation Team was very professional, tidy and easy to work with.

Please see comments in the other categories.

Some things went well, others questionable.
For the cost of the product and install.

Everything should have been seamless.
The warranty sold the product.

I was going to complete this survey when the job was complete, but the windows were installed on October 30, and we're still waiting for them to fix an ugly bolt hanging from the bottom of one.

First they ordered the wrong material and had installed part of one wall with the wrong color.

tired of such early surveys--I'm done

Our window is not completed to our satisfaction. I am being told the area manager will follow up with me and hasn't. Communication is poor.

They didn’t honor when they said they would install them by

Well done.

Wouldn’t not recommend Champion windows to any of my friends

Very kind and clear on what I wanted..very neat and beautiful..l will be back.

Incorrect trim was installed and hasn’t been replaced yet. The top of the door jam was completely unleveled. I showed the installer and he told me that my house is unleveled. I showed him that the door is level, why can’t the top door jam be level. He fixed it after I put the level tool on the door. The plastic is still on my door hinges even after we asked the worker to take them off. Huge scratch that keeps getting bigger because they haven’t fixed the off centered strike plate.

Everything in the install went pretty smoothly, however I would have appreciated more communication about next steps and when to expect workers to show up. Our dog is very sensitive to strangers around the house so I would have liked more time to be able to take her to my mother's house or to daycare.

Installation was terrible
Door still doesn't close properly

My sales person was very knowledgeable About the product he had to offer. He was very helpful with me making my decisions. Office Staff was Professional with any questions I had. Most of all the installers I Felt they did an excellent job.

Price seemed high

They measured my windows wrong so they had to reorder two out of the three windows they measured. They never completed the repairs of previous installed patio door.

We have a window that was damaged when it was installed. We were told that would be replaced over two months ago. Then, they "forgot" our screens for our big front window at installation. THEN, we were told that they were never made...THEN they were coming...two months later and we still do not have them. So...what is the actual truth??? We were unable to open our front windows for a lot of nice days. We contacted our salesperson, who sent us to someone else, who sent us to someone else. NO ONE is helping. This should have been taken care of immediately. This is AWFUL customer service.

Very friendly

Head ache every step of the way!
Sunroom is installed! Key does not lock door ! Keys were found in the door on the day three seasons room was completed. Just tried out the key today.
Also , Light is not working properly outside!

CaLL me today!!
Carol Zwiazek at 7734129933

First of all the masons did a very professional job and the finished floor was perfect. Next Dino and Victor did an excellent job putting the structure together. They were very easy to work with and were attentive to all our concerns. They were key to a perfect building.

The process from start to finish was less time than I had expected.