All service was excellent, but there was a slight gap in communications, leaving me to only learn after install that using inside mounted blinds will void the product warranty. This information up front would likely have influenced my purchase decision as that was my plan from the beginning.

What I liked most about Champion Windows of Memphis is the consistency in communication. Whether it was through email, text or phone call I value companies that value me, my time and my money.

Even on the day of installation and the day after Tom came over to make sure everything was going alright and followed up the next day to ensure that I was pleased with the quality of work, in which I was.

The entire project was a huge mess. The sales rep Ms Theresa never disclosed the complete information and we were left in a limbo as we had a certain amount paid out already. The windows were not manufactured as per requirements and I was blamed for not having read the contract thorougly. I also reached out to the higher ups Vlad Yatsura and Gage Tiffany. They were not helpful either.

They showed up on time. They were very professional. The installation went so well. The cleanup was great. I didn’t need to go behind them for anything.

Great product! My windows look amazing

The whole process was easy, I feel confident that I have a quality product.

This process started on 2/22/25 it was a complete debacle from the start. I have a complete dissertation of events. I can be reached at 901-359-2579 or hfpilcher@aol.com, I would like a call or some type of person-to-person conversation

Have used before and found them to be excellent.

These windows may my home look so much better, especially with the tent in it. And I also got them for a great price.

I love the quality of the product and the lifetime warranty.

Ms. Teresa, the salesperson was knowledgeable, self-assured, knew her product well and explained it throughly. I could have gotten a cheaper deal with another company, but she was relatable and comforting.

I use to live the service at Champion that is why I called again when got another house, however this time the sales manager and sales associate has left the company. I did not get the service I was use too.

We are thrilled with our new windows. We could tell a difference in the house immediately when we walked in after installation. Our old windows were so drafty.

Champion installers very very nice, punctual and professional. The windows are great.

Everything was nice work was very nice.

We were stunned that the actual measurements for all of our windows were incorrect. They were able to install most of the windows that were too large by removing wood form our house, we were told that the wood would be replaced with new wood, however in some windows it looks like it was replaced with a plastic material. I now fear that if something could fall on the window ledge and crack or break it. We are waiting for the (2) windows that could not be installed (due to the surrounding area being brick) to come in, sometime in January. We will have to wait the additional 4 - 5 weeks and then tear the room apart again so they can be installed. The manager who came out to help us was very prompt and did come up with a solution, but I am disappointed we had this issue in the first place and am not quite happy with the solution as we had to modify our house to meet your incorrectly measured window. How can a company who has been doing this for so many years make a mistake like that? The sales people and the other staff who came out to measure the windows both measured form the outside, while the installers measured form the inside, big difference apparently,

Pricing and error with installing door the first time.

Good job on windows

I will recommend champ and wonders to anybody I have need work. I had no problem and everything is well done

While it looks nice, it doesn’t even open enough to allow people to walk straight in. We kind of have to turn sideways. I thought they were supposed to remove the frame and the sides to allow extra space for the door. Not the case. I won’t recommend.

I’ve already talked to some people in our neighborhood on how pleased I am and that I highly recommend you

The salespeople demonstrated the quality of the product. All timelines were correct and adhered to. Installation was a single day. These windows and doors are an amazing upgrade to our home.

The sales person was very short with me when I called to question something while my windows were being installed.

It is apparent that she only wanted a sale and doesn’t care about anything else. Only nice at the beginning until the windows are here and she gets her money. Bad business!!!!

Good experience. Thank you

See all comments below.

I didn’t give 5 stars because of the cost of the product. Also didn’t appreciate the pricing game of giving so many different discounts etc. it’s like dealing with a car salesman. It would be better if you just had your best price and stuck with it.

Q

James Parrish was extremely professional and someone I would recommend. However, the installation of the windows and the condition of my home and windows AFTER installation was very disappointing and UNPROFESSIONAL.

Project NOT DONE , with no communication about when it will be done correctly...yet Championhas been paid in full!! BIG PROBLEM! UNACCEPTABLE!

Good qulality of product.

Professional from initial contact with Theresa all the way through installation. Quality product, quality people.

This isn’t the first time we’ve used Champion and your customer service is great. I have recommended Champion in the past.

Changing review. They did finish job. My issues were corrected I'm satisfied with the job as long as my wife is happy. Thanks champion

Customer service terrible

Yes! They gave exceptional service!

They didn't update me weekly like they said they would.

Great experience start to finish.

window looks great, work done in a timely manner.

Most people are willing to pay for quality product, so I’ll leave the pricing out of the comments. About 20 years ago, we purchased Champion windows for all but three windows in our house. We recently decided to replace the three windows. Champion met their deadlines and the installation was quick and easy with no problems.

The team was great!

Salespeople were right on time with an excellent presentation, samples and demonstrations comparing their products to leading competitors. Installation crew on time and covered all furniture and cabinetry in plastic sheeting, as I had requested. Removed six old windows and installed new ones all in one day. Cleaned work areas inside and out thoroughly. I’m picky! I give them 5 out of 5 stars.

Very professional with the whole process

If you need a screened in porch this the group to go with. Professional and very fair pricing. Workmanship is excellent and done quickly but not rushed. Would highly recommend this team and will come back to them with any projects they can help me with.

Dishonesty never provides a good experience.

Excellent Service, excellent product, good value.

Best decision we’ve made

I realize the project completed for our home is not what is typically advertised by Champion, but they are proficient in soffit replacement and the materials are amazing. They are reliable and friendly if we ever need window or siding replacements this is who we would go with.

Champion did a great job installing siding on my SheShed. The siding made it look so much nicer. I love it.😍

Window World offer us all 10 windows for a little over $10,000. We went with y’all because I heard from other past customers that the windows would help tremendously with the noise. These new windows actually made it worse and my dog is terrified of rain (yes just rain). I have yet to get a nights sleep with these windows when it just rains. That was a huge selling point for me. Other thing is the trim outside the house looks cheaply made. All I can do is pray the energy efficiency of the windows makes up for the rest.

I would recommend the sales manager, but not the other people.