no customer service, no one returns call from company who is able to assist, only time you hear from company is when they want payment

Very easy to work with them and very friendly people.

You Hire Contractors who are very professional and focused. I appreciated the effort displayed in installation and cleanup is also important. They did both!

Every part of the experience was streamlined with excellent communication, timeliness, and fantastic finished product/street appeal!

fast and work done really well

Not so sure I can until I have had these windows for more than a week. There are problems with the windows right now and hopefully they will get fixed on the 25th of this month. One window came cracked and I'm waiting on a replacement. There are scratches on the frame of the windows, not sure if I can get all windows out to clean them. The screens are a pain to put back in. Just too early to recommend. I have one window that there are smudges on the inside of the window pane.

Great installation. We love the view out of our front window.!!

Purchased my door in September & no updates on the status of my door whenever I called. Wasn’t installed until February. I believe this company over sells especially when they do the buy 2 get 2 & cannot keep up with the product being built.

Professional, knowledgeable, and courteous employees; excellent product

4 panes were smeared and scratched and have to have replacements sent away to have replacements made

Waited 6 months for windows to be installed after being told it would take 2. Was not communicated with about the install, a window that was left at the factory or offered anything other than being told thats how it is one time.

One of our windows broke over night. The windows were confirmed to be at our local champion on November 11. No one called to schedule our installation. My husband called at least 3 times for a scheduled date, no one would reply, until he sent an email about another window company.

Great sales person, great office people and great installers. Very happy all around with the entire process.

The installers were nice. But the job they did was terrible!

Maybe, if they have deep pockets.

The cost and quality compared to other vendors was impressive

No, your product does not meet the expectations of cost vs. quality.

Will highly recommend

We have been very satisfied from the sales pitch to post installation. Chanpion has been very professional and cares about their clients. We highly recommend Champion!

Clean, fast, efficient, professional. Love my new windows

I will certainly recommend Champion to anyone who asks me about getting new windows. The entire team is excellent and the process of purchasing and installation was easy.

Beautiful and easy to use

The whole experience was great! No complaints! We have received many compliments on how good the windows look.

I would highly recommend Champion! They are top notch!!

The salesperson, office staff and installation crew were all exceptional!

My home looks much nicer and brightness up the neighborhood .

Our screen porch is absolutely beautiful! Kenny was so great to work with and David and Devin did exceptional work!

I would recommend that people check around before they purchase.

New windows are beautiful, except for the condensation. Am told that's no one's fault, but our old windows did not do that. Would highly recommend the installers

This was one of the worst purchases we have been involved in. Well over a year to get this install completed. Lie after lie from Champion on all levels. Local Champion people say factory is problem, factory people say locals don't know what their doing. It amazes me that Champion is still in business. Installer was professional and skilled. No honest apology from Champion or compensation for issue after issue, after issue, but we were given a box of window cleaner. Stay classy Champion.

Shoddy work on outside trim. They still haven’t called me back

Champion Windows is good.

yes

Champion Windows was a dream to work with. Everything went as planned, and they did an excellent job.

Our Salesperson Ryan sold us on Champion Windows. He was Very knowledgeable about what we were investing in. I can't remember the installation people's names but very good at what they do. We had 2 windows that were damaged. They sent a Technician out and they called and give me a date of when the new ones would be in. And I note there were no questions asked. Your Johnson City Champion Store is # 1 . Thanks for a job well done. Eddie and Tammy Butler

I already have.

The workers were extremely helpful, they did what they said they would do, and the project went smoothly!

This is a fantastic company. I was kept up to date on progress and everything was veprofessionally done.

I am likely to recommend Champion Windows of Johnson City because they were very efficient, went right to detail, very clean, and professional.

I found Champion Windows to be very professional, streamlined, and thorough. They continuously checked in. They always let us know what was going on. I really appreciated the experience.

Very pleased with my new windows

We had serious issues with the original crew that they subcontracted to do the siding. They rushed through the job and only installed the insulation boards on 2 of the 4 sides of the house. They left the materials behind and hung the shutters wrong. When they remounted all the downspouts, electrical conduit, and the radon exhaust pipe, they hung them crooked and only put 1 of the 3 brackets back on them. They left a mess that a local Champion Windows crew had to come back and clean up and redo most (60%)of the siding and fix the insulation boards. Also, the incorrect shutters were ordered, so they had to reorder the correct shutters.

They are fast and efficient.

Absoulutley. The quality and installation is hard to beat.

The windows and materials are far superior to any I've been associated with.

The installer Don Keller did a superb job arriving on time and wasting no time to protect our home from dust and debris, knowledgeably removed the 12’ foot section of window wall, install the new 4 panel sections of new window walls, added the trim like a craftsman, cleaned up his debris leaving. Area clean and finished with little over time. I was very appreciative of the work he did and shared a rack of fresh cooked baby back ribs from Food City race weekend cookout.

They reduced the heat in the summer to about 6 degrees.

There were some things that I had concerns with.

At this time I have no one to recommend you to

For the cost I expect better customer service leading to the installation and a follow up after installation. Asking me to fill out a survey isn't a follow up.