The sales department was great the installers where great the communication to the window builders and delivery and installation time was terrible

The quality of material. Install went well but only have an issue with couple things.

I was disappointed in the fact that I was told that the door was not made to fit after I waited for more than 6 weeks for it to be made, not sure how well the door will be af ter the wall had to be motified to installed

The installation and experience from the
Point we placed the order on was very unpleasant! The windows were poorly installed, are not square in the corners, and they used the wrong type of caulk on the inside of our windows.

All of the employees were knowledgeable, kind and respectful.

The windows are a good quality window and they did a great job with installation. We are very pleased with our new windows.

They did excellent quality work.

The salesman was very knowledgeable and personable, and he did an excellent job convincing me of the superior quality of Champion windows.

There were several issues I uncovered after the installers left… dirty windows, sliding door not fitting correctly, doors or screens not installed properly, etc. I called the sales person to ask him if there was a final inspection. I told him there were some issues that needed addressing. He said “ Since certified installers not sure if we do but I’m checking on it.
If you need someone I can come out and check them out if I get free time. “. He never showed up or followed up with me on the phone. Hardly the response I expected, and very disappointing.

It would had been a ten but the screens wasn' t with the installer. The windows look great and the installer was great as well.

Disconnect from point of sale to scheduling to install
Yet never a disconnect when payment is due

The windows are amazing, the installation for 14 windows was done in a days time. Although I have more windows, mostly newer, the casings around the windows to change was a little high in price. Overall the windows are nice

This is the third attempt and finally got it right. Service guy order them on vertical instead on horizontal. The second order came with the wrong number of panes. "The third times a charm!" as they say...

The last guy (out of Charlotte) was competent, though crusty in temperament. These windows were initially measured Friday, July 26, 2024. On round three with correct windows were finally installed: early May of 2025!

The windows are beautiful!!!

Some of it has to do with the cost.

The time it took to correct a custom storm door was too long. Hardware type was also incorrect.

The quality of the product is outstanding and the installers did a marvelous job.

Installation NIGHTMARE

We ordered colonial windows and the pattern is different on the windows. Been waiting for weeks to have them fixed with very little response. Also have cracked frames that need to be replaced.

My siding is bubbling. It was difficult getting customer service.

To make a long story short. My windows were installed on 12-31-2024. One of the screens was the wrong size. I received a call on January 28 2025 at 9:50 am, that Mr. Phillips was on the way with my screen. As of today March 10 2025 I still do not have the screen. Debbie from the main office has been the only one to call me. They cannot find my screen and they are suppose to come out from Charlotte North Carolina and measure on March 25, 2025. Also time management has been a problem from the start. If you want details with dates and times of things that happened feel free to call me.
I feel I have had patience in this matter.

All of it!! Great company!!

Prompt service, great workmanship, and quality product.

Overall, we were very happy with the results.

Sales experience was good. Scheduling and install experiences were not.