Quality and service

Great experience from start to finish

If I were to be asked the windows I would reply with a positive "good job done,great workmanship , ,professional crews.

The salesman lied to me. He didn't tell me when he should have. The contractor came in and installed a double-glass window, and I was outside watching them. I said I am glad they had a slider beam. It was the main contractor who said, "it's not a slider." He said it isn't. I said it is, and he said it's an up-and-down window. I paid for a slider contract that says, Buy two, get one free, and I got the wrong two I paid for. I have an up-and-down window. I've called Champion of Evansville and another, and I finally got another call. If they treat me right, I will recommend them highly. I will give a good recommendation if they treat me and all the people right. I don't believe in screwing anyone.

Absolutely love them. I don't want to put my blinds up because I don't want to hide them

The team was timely, professional, and skilled. Very happy with end product.

They did a fabulous job and I am so very satisfied, I love them!!

Everyone from the company I have dealt with do their job well. I loved that they work around my schedule so that I was not inconvenienced in any way. The quality of my windows is great.

see answers to questions below, plus comment at the very end of this survey

Every step of the process was done efficiently and professionally.

The windows are very well made & easy to open. Your installers are freaking amazing!! Polite & friendly! They get there and go right to work. They installed 19 windows in my house & were finished in 3 hrs - AMAZING!!

Misquotes by the sales person that grossly affected the financing-3 month delays without communication-managers refused to call me back after several follow ups. Will not be using Champion for my home addition or my next window replacements. I have made it a point to tell everyone what a horrible experience we had this time around with Champion.

On time, good communication, honest and knowledgeable.

Talked to the salesman about what we where looking for on the windows upgrade


We stressed how important the window sills be replaced with the windows. He stated that the new windows has the sills built into the window unit and there would be no separate sills as with the old windows. So effectively removing tbe damaged old sills.

We would have continued shopping for a window installation that included the sills as part of the upgrade. So the guy basically appears to have lied to get the sale at any cost to us the homeowner. Leaves a bitter taste to what are otherwise beautiful windows. ( but with nasty chewed up windows sills staring you in the face ).

The adult children came into the house after the installation and all they could talk about was how still ugly the windows looked.

Rather embarrassed after spending close to 30,000 dollars.....

My initial contact with the sales associate that came to my home was extraordinarily pleasing and enlightening. He was adept at explaining the differences in the windows currently on the market, and the value equated with each example.
He had the proper samples of the product and showed the remarkable quality with ease.
The workmen that came to install the product for us were exceptional. They were highly skilled, paid strong attention to detail, and worked quickly to accomplish the task set forth on that day. Extremely fast in their efforts, we were rewarded with a great product and efficiency in all areas.

Thought the sale through instillation was smooth, fair and informative

Everything from beginning until completion. Everyone connected with our project was wonderful.

The installation was smooth and professional. But the price was a little high.

Waited since Oct to get my new patio door. It had several places that needed painting. It's so hard to open my Grand kids wouldn't be capable of sliding it open. Factory said they are ordering a new door. Installers did not clean there mess in the house. Dirt and dust on floor. Didn't wash the windows on the new door finger prints all over.
I must say the factory and local rep were extremely courteous and helpful and are truly trying to satisfy me.

Poor quality and poor service tech
Which is why we had to buy new door

The windows look great.

I have no problem, recommending them. I just can’t guarantee you’re gonna get them when they say you’re gonna get them on the contract.

Great product with many production problems, poor communication and no urgency.

The personal was very professional and respectful of our home. They came in with a great attitude and confidence of their product and their ability and proved it to us. Would highly recommend them!

They did a great job.

Windows are good but communication was horrible

Horrible, nobody ever calls back when I am told they will. Guess they got the money and now they don't care. We still wanting on a screen which we probably will never get.

First door order delivered was wrong. All five door were the wrong color. The second order was the correct color but one of the door was the wrong style. The first attempt on install, with the CORRECT color of doors, was delayed not once but twice. The doors have been installed for less. Than 1 week and there are paint chips present. This was around a $22,0000 project…..

No question- highly recomend! We’re very professional, organized, and efficient. Very pleased with finished product!!!

I would indeed recommend this company to any of my friends or family! Great sales team, great product and awesome installers! Very happy with the service I received!

Most efficient team if workers abd the windows are perfect.

The guys that put the windows in were nice enough,,,, BUT the window itself has silicone all around them and is supposed to be clear but looks white on the brown window and the window facing has several chips. The inside of the window facing has one trim that's darker than the others. I had to sweep the driveway 2 times to get all the glass cleaned up to keep from getting them in the tires.

Keith was great. He was friendly and informative. The installation crew was great as well, they kept their work area clean and got the job done fairly quickly.

If you are getting white vinyl windows they probably do a decent job.

Smooth and straight forward with pricing and care

They took too long to deliver new windows.

Love the product

Overall experience was average.

The communication is terrible and two of the galoots that installed my windows damaged my landscaping and property inside my house. Then when I tried to talk to someone about it, nobody would return my calls!

I have already recommended your services to 2 people

Champion has been great to work with. Communication has been great, and all appointments were kept within the time scheduled. Our salesperson Jacob H was exceptional, and very informative, answering all the questions and concerns I didn't know I had! The lead time to get our windows made and installed was quicker than I expected, which was welcome surprise! The installation crew on time, efficient, and did quality work.

Salesperson was great to work with and very knowledgeable.
I did get frustrated when no one returned our multiple messages for install.
The install team broke the base one of our landscape lights and tried to put the light post in the ground, not even near the broken bass. By doing that he put a hole in our weed barrier. The worst part is no one mentioned it to us and it was noticed when my husband was picking up debris left in the landscaping.

Installation was excellent. Salesman did not provide us with all available options.

Good experience

Pricey, installation could have been a better, damage to trim.

I would recommend Champion Windows of Evansville to anyone. They were professional when putting in my windows and did a wonderful job. I now have windows I can see out of.

the experience was professional from beginning to end -workmanship was superb -efficient and timely -a great addition to our home and lifestyle

Instead of several weeks to get product it took 3 month to get product. One of the windows is cracked one will not open. The gap on either side of the windows is not even, they did not do a good job of cleaning up after themself. The dryer vent they put in is a mess, very crooked cutting

We started business with champion in 2017 after a friend recommended them on windows. Everything was great so in we decided to have them replace a door in our kitchen leading out to our deck. The salesman came and we designed a french style door and thought all would be well. After a couple days a gentleman called and advised that we would have to go with a smaller door because of the frame was not the right size. I asked him to give me the dimensions that he needed and I would make the rough opening to that spec. I also would remove the old door and siding on the house to make it easier for them to install. Upon arrival the installation crew got to work installing the door but kept raising the door higher and higher off the floor. They ended up with the door out of plumb by almost an inch and also out of level almost 3/4 of an inch. When you walk in the front door of our home the first thing you see when looking straight in is a horribly crooked door. As if this wasn't bad enough, the first thunder we got showed another problem by water pouring in through the new $8,000+ door also running down the walls in the finished basement saturating the carpet. We have reached out several times to champion and they have sent someone out to take pictures and he even agreed that this was a mess, but we are still waiting for a fix to the door issue and getting more damage every time it rains hard. Worst experience we have had since owning our home without a doubt. The local champion staff have been pleasant to deal with, however the headquarters people are very rude and unpleasant to say the least and I will just leave it with that.

The salesperson was not pushy and was very knowledgeable. The crew was fast and professional, and cleaned up after the work. Communication was excellent.