Your management team set an appointment by phone text and my E mail for 6/25/25 with a begin time of 10 -noon that was received on 6/16/25 (widows are in) and then 6/19/25 install date and time. I TOOK OFF WORK THAT DAY to meet and be available for the basement glass block windows install.

6/25/25 at 11:30 am I called 937-528-2126, your receptionist “ I will have someone call you”.
1:00 pm I called 513-715-3101, spoke to Wendy. She apologized with “we have been having problems with scheduling. She said she would call Austin, install manager, and he would call me. HE DID NOT.
3:00 pm I called 513-715-3101 no one picked up the call.

6-30-25 @ 10:00 am, I called 513-715-3101 Amanda’s phone said “Not at my desk”.
10:05 am I called 528-2226 and left a message for Austin to call me. This is the SECOND MESSAGE TO CALL ME.
10:10 am Austin calls and says” I’m not seeing any text or Email to you”. I provided dates and times of Champions text and e mail. I informed him I lost a days wage of $250 to be available. Austin’s response was I can only offer a $100 gift card. I said NOT ACCEPTABLE. I want to speak to corporate. He said I will have someone call you. That did not happen.
7/1/25 called 937-528-2126 at 9:30 and left a message on Amanda’s voicemail. Called at 9:50 am to 513-715-3101 and spoke to Kiya, she patched me to Bob( patio supervisor who gave me Jordan Deeb, Austin’s manager, who apologized but said the same thing.
Window date re set .

We are very happy with the entire process- from sales to installation. The siding is outstanding and looks fantastic.

Very pleased with the windows.

They were very thorough, professional and efficient.

Sales rep. Was not pushy. Explained things well and listened to us. Installers were efficient and tidy.

Fast, friendly service. Kept me informed throughout the entire project.

Was completely satisfied from beginning to end. Completion was well ahead of anticipated build. Installer was knowledgeable and skillful.

Very satisfied from day one with the salesman, to the installation of our new windows.

Product great had big communication issues with the installation manager. Didn’t return calls and if he did, didn’t follow through.

he was very efficient and well talented. GOOD man keep him.

You need English speaking installers

We are likely to recommend the Champion Windows of Dayton installation crew to a friend. We show pictures of the room as it has progressed. Everyone is impressed.

Worked out payment arrangements. Could hardly believe the windows were installed so quickly & professional.

Poor communication windows are great but good luck with trying to get a problem solved

very very difficult to reach anyone via telephone. appears like support is very understaffed

Installer was fantastic

The initial meeting went okay we signed up to have windows put in our home. The salesman messed up our paperwork though and no one including a manager could give us answers or correct it in the system so for weeks we received calls from billing which was very frustrating. When we requested a call back no one ever returned our calls.
installation day went great.

Craftsmanship of installer (Tom) was very impressive, he did an excellent job solving what was previously a trouble area in roof lines and on overall construction.

The quick appointment and installation

Professional service and competitive pricing.

I could not be more pleased with all my Champion windows! Much improved comfort and Quiet in the house. I have told many neighbors and friends how glad I am to have them!

To expensive

Patio door works great and looks good.

I did not expect the windows to be so cheap looking with gunk in the corners and black scuffs in many areas.

Customer service is great until you are locked in on a sale.