Contract was signed in early June but the project was not completed until November 10. I understood that the project should be completed in 65 days or less! This was a simpler project than most of the Champion projects and should have been completed much sooner. Consequently, we did not get to enjoy our front porch at all this year.

The finished room is beautiful and exactly what I hoped it would be.

Fantastic job organizing and putting in the windows.

Salesman follow through was very poor

Qualified installation, and product. We are very pleased.

Poor service. Customer relations are zero.

They are beautiful and fit perfectly.

The project was supposed to be 6 weeks it took 12

Too long of a wait to be installed

Everyone was courteous and knowledgeable.

Appointments not kept for installation/repair

Very knowledgeable

I recommend them to a friend because their team was knowledgeable, responsive, and made my project feel like a priority from start to finish.

You wouldn’t provide a detailed invoice for my purchase. Without that I can’t budget for the rest of my windows

Started billing before I even received the windows. I window does not work correctly after paying 1600 per window they should come problem free. Poor communication with service on what they are doing to repair the window my thought replace the window.

Jason and Chad were so nice. They completed the job so efficiently and cleaned up nicely. Outside they had a challenge to get to the upstairs window with the ladder as I had beds of ferns and hosta they had to go through. They managed it without disturbing my plants. I was expecting a few casualties. I don't know how they managed that. They showed up on time and finished sooner than I expected. The new windows are beautiful and they showed me how to open them for cleaning. Jason even locked my old windows( that I will replace at a later date)
because I hadn't been able to.

Champion built my sunroom four years ago so I knew I could trust the quality. I like the fact that they have been in business for years and the windows were built in Cincinnati. A lifetime guarantee doesn't mean anything if the company has gone out of business.

They did a great job, and the windows are wonderful. We’ll be using them again in a year or two for the rest of the windows.

The ordering process was terrible

The installers were great guys professional and friendly

This is the 3rd time we have used Champion Windows over the past 20+ years. Siding and a year round sun room on our old house and siding on our current house detached garage. Very satisfied with the service and professionalism on each. There were a couple minor issues which were addressed and remedied quickly and satisfactorily.

I was very pleased with the professionalism of the installation. The installers were knowledgeable and courteous.

The gentleman Chris was very nice and was good at his job. He took his time in answering questions and doing his job. We enjoyed him while he was here working. He also told us what he was doing. Ask what color of shingles that we wanted. He took pride in his work. If we had more work to be done we would want him to do it.

Presentation of windows and the installation process!

Quick reasonable polite and professional

Not at the price I was charged!

i ordered my windows in June of 2024. 6 months later I am still waiting for missing parts and corrections to the wrong windows installed. I have been waiting 2 months with no word on resolution. I am unable to list my home for sale due to Champion's errors.

My windows were ordered the beginning of this year (2024). They came out and made several repairs but have one or 2 that are still pending because for some reason they cannot get the part in until the end of January and because they didn't have a 10 feet piece of trim for my front window. So, it has taken close to a year and my windows are not complete yet.

Prompt, professional, polite, no delays and did high quality work

I order my windows 7 June 2024 and they were installed 18 October 2024 and the screens are on back order the four windows have defective mechanism so I can not use them until they’re fixed

Dealing with Champion Windows was a positive experience from beginning to end. They have a quality product. The sales rep explained the benefits of the product well. And the installation went very smoothly.

Only two windows don’t work. The biggest window. When will I get them fixed.

Positive experience on the in person initial consultation through the installation and into the final approval of window instalation.

experienced professionals, count on their quality, doing things the right way.

Very good service

Champion delivered and installed the complete wrong door that was ordered. I have heard from customer service but nothing from anyone telling me how long it will be until I receive what I ordered and paid for.

Face to face service was great and I would tell anyone who would ask about your product and service of how glad we replaced our windows. Thank you.

The sales man was great. He took the time to show me all the best features of the windows. Explain the quality of the glass. The installers were awesome as well. They came out the 1st time to install the windows, but couldn't because the measurement sent in were wrong. They came out on a Saturday for me and I took that Monday off with vacation time. The sales man said they should be able to do it in one day but sometimes it takes two. So I wanted to be on the safe side. Anyway someone from your company filled out paperwork that said he was here and took 2nd measurement. The only person that took measurement was the sales man. I questioned him about it because it didn't look right the way he did it. He told me someone else would come out and double check. No one did. The installers showed me the paperwork that the guy signed it saying he was here. Flat out lied. That's not good.

Messy job. Windows had marks on them. The Caulking job was bad. Found a lot of pieces left over from the job. The workers seemed rushed, did not take their time.

The whole experience was not good. The salesman vanished after we signed, the communication was terrible and it took a very long time to get all windows put in. The glass black are just caulked in and was expecting them to be cemented in.

The process started with nice sales. I was told the windows should be ready for install in 6-8 weeks.
10 weeks later, I had not heard anything, so I contacted my Custom Service team member. He told me not to contact him but to contact Janet Lent. So I emailed Ms. Lent and was told that I would be contacted when my windows were ready to install but no estimate on when that would happen was given...
Finally 4 months later, I was contacted that my windows were ready to install and it was scheduled but the Sliding door was not ready...not really sure why they didn't do the whole order at the same time...
The first day of the 2 day installation, it rained. I was called and informed that it needed to be rescheduled (even though it was predicted to rain only for an hour).. but luckily they could do the Saturday so I didn't need to take another day off work.
The installer was excellent. It was kind of amazing to see one person install my windows all by himself! Unfortunately, three screens and 4 hardware window openers were missing. .. so 7 out my 13 new windows I could NOT open/use!! The installer was apologetic and called the warehouse but no-one could find them...he was hopeful that when my door was ready they would have the missing parts..
Two days later, they called to say my door was ready … Ms. Lent contacted me to schedule the installation and I let her know which days I was available.... a week later, I had not heard back from her, so I reached out again... She clarified that I was trying to schedule to door installation and I said yes and reminded her of the missing parts I was also waiting for.. she asked me again my availability and I gave it to her again (minus the days which has passed) and again didn't hear back from her... I reached out again a week later and she offered me a day that I was not available (not on the list of availability I had sent to her) and then finally she offered me a saturday on my list and I said yes ,please.
Again, the installation was great. He had the three missing screens. But had the wrong hardware...He again contacted the warehouse without success..
So for almost a month, I couldn't open 7 window!! Unfortunately those were in the bedroom and spare room; so I had to run the air-conditioner and fans to sleep comfortably at night!!
I was contacted by the company to sign off but I told him I was still waiting for the missing parts.. he apologized and had my customer service team member call me (who didn't even apologize) and was told that the parts were ordered..

It is now November and I am still waiting...

The installer was great. The rest of the service was terrible.

The initial sales presentation was effective. Timelines were good . Quality of the product was not up to my expectations. I feel I could have gotten this quality at a hardware store.

I absolutely will recommend Champion. The quality of the windows is great. I was very happy with the service and installation, and my sales person was awesome.

great job.

Mr Cunningham was on time, smartly dress, and look like he owns Champion windows.

B. J. Cunningham is a really good salesman.

Champion did a fantastic job on our windows. The entire staff was helpful, courteous, and knowledgeable. Our installation person did an awesome job and we couldn’t be more happy with his work.

No communication. Quoted time was months shorter than real time.

They did a wonderful job. I am only waiting for the electric part to be done.

It is poor quality.

Based on my experience, Champion miss represented their product, stated that it was my problem and I should sue them, took 6 months to fix their poor installation.