One of the few companies in Birmingham that would even consider talking to me after hearing my budget. Tom Coan is a highly effective communicator and listener, and his team worked with me to build the best kitchen for the money. I would not hesitate to work with them again if I had to repeat the process.
Every person on my job was great. Jennifer, Tom, Steve and all of the subs. Outstanding!
We received courteous and professional work and conversation from all of the Case work staff. All of them contributed positively to our project. The only person not mentioned in this survey is Randi. She was very helpful to me in getting the ideas to reality, I highly recommend Case to friends because of our experience with them.
Randi was an immense help with our project. Having a designer to guide you through the experience saves time and energy and leads to a better all-over result and client happiness. She uses her perceptions of the client's taste to find things that the client will like AND she keeps you at your price point. All the people involved were very good at what they do. They were welcome in our home and acted professionally.
Everyone at Case Design Remodeling had great craftsmanship.
Jennifer put together the initial job plan and Randi's design sense made our bath remodel a success. Steve managed the contractors and kept us on schedule.
Great job by the Case team.
I thought Tom, Jennifer and Randi did an awesome job planning the remodel and helping me with decorating ideas. Steve is a great guy, did a great job with all of the contractors, and listened to my concerns/questions. He explained things very well when I didn't know why something was being done.
every one was very nice. you did a good job.thank you,
Jennifer and Randy both provided exceptional service.
I enjoyed the whole experience.
I would like to recognize Tom Coan, he was professional and easy to work with. All the people at Case are this way, everyone deserves recognition.
I thought everyone from Case Design/Remodel was really good, no one in particular stands out.
My experience with Case Design/Remodeling of Birmingham was very good.
Bravo to Tom Coan and the CASE team for their work in expanding and updating our 1950s retirement home. What a joy it is to work with a knowledgeable team who listens to clients, values integrity, good craftsmanship, is conscientious and timely. Thanks to these skilled, organized, honest renovators, we are enjoying a light filled, well functioning new kitchen, master bath/laundry and family room. The icing on the cake is their successful solutions for the issues uncovered by our home inspector and problems identified during the demolition phase. CASE gets our highest recommendation!
Tom Coan, Steve Jones, Randi Kierce, Jennifer Blach
We highly recommend the CASE kitchen and bath remodeling seminars to anyone considering a home renovation. They are informative, enlightening as to how the design/build process works, and helpful in establishing what your objectives are and paths you might follow to achieve your goals. Stay flexible and open to all CASE suggestions, as they speak from experience and once they have a sense of what the client wants, they have great ideas of ways to achieve it.
James Giles and Steve Jones, both are outstanding!
I used the company Case Design/ Remodeling of Birmingham to remodel our basement, the company worked with me to fine tune my ideas and helped me to understand what I really wanted. The staff of Case Design/ Remodeling of Birmingham were all professional and all of the staff worked to understand the work needing to be done, how much time and money it was going to take and they stuck to our agreement.
All of the staff at Case Design/Remodeling of Birmingham were good. Randy was really helpful, she was able to guide me in picking out the items I needed to repair the basement.
From the start, Case was very attentive to what I wanted to accomplish and really came up with a plan that met all of our needs and wants. The final product was above and beyond our expectations.
Randy went the extra mile to make sure that I was happy with all of the selections.
All Case employees were good to work with, very friendly, very professional.
Tom Coan was especially nice and understanding of our needs and desires.
I am sad to say Case dropped the ball. What could have been a great remodel experience was lost due to inability to fix a problem (2 mirrors next to each other were crooked) in a timely fashion. Not returning my calls and a huge mess in an area they had access to that was left with over 2 inches of debris. Just another contractor that took on a small job and let it fall by the wayside chasing bigger projects.
Case Design did a great job in listening to what we wanted to accomplish and worked with us to give us the remodel of our dreams. The staff and sub contractors did an outstanding job in doing what they said they would do in the timeframe they said they would do it in which made us very happy. We are very pleased with our project and will be using them again for additional projects.
Jennifer always listened to our questions and communicated with us in a timely fashion. She was a joy to work with. Randi also was very helpful in picking out products and was knowledgeable in guiding us in matching countertops and backsplash materials. Steve handled the overall construction very well and always answered and returned phone calls in a timely manner and was very easy to work with.
Randy did a very good job with the decorating.
The Case team is exceptional. they are attentive and highly professional. They are excellent at design and execution, with a perfect product delivered on time-- if fact my renovation was completed a day earlier than anticipated. I would work with them again any day-- this work was for my daughter's condo, if they were located in the Orlando FL area I'd hire them for work in my home. this team is a a pleasure to work wtih.
Case Design exceeded my expectations, they made excellent design recommendations to maximize usable space. They are highly professional and organized and most important, trustworthy and reliable. I highly recommend them for any work .
I was promised and received periodic photos via phone of construction progress
The team I worked with was excellent-- Jennife Blach, Steve & Tom Coen-- all were exceedingly professional and responsive. The work was excellent. I have already recommend them to a friend.
Randi (the designer) is a truly gifted professional. She guided my vision from concept to reality. She was pleasant and professional to work with and I believe the reason that the project turned out so well was her attention to detail along with her willingness to listen.
Tom Coan. He was great to work with , and even when problems came up he took care of them.
Case has completed 2 remodeling projects for us. Their staff and subcontractors are professional and deliver high quality work. They respond to your phone calls quickly and are willing to listen and address any concerns you may have. We were so pleased with their first job that the decision to use them again was easy. David P.
Everyone was terrific!
Everything went well with our experience! We don't have any problems, so far. Things are working, as promised!
I think DreamMaker did a fine job!
Fresh Coat Painters did a good job. There was a misunderstanding about what type paint we wanted and we didn't realize it until after they had painted the entire house. We were on a tight schedule and Jerry had a team come in and repaint the entire house right away. We appreciate his standing beh... more
The crew who came out was pleasant and easy to work with. My only complaint is after they started they said they would be back on a Tuesday and I didn't hear from them until 3 days after that Tuesday when I called them, but overall I'm pleased with their work.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Case Design/Remodeling of Birmingham as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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