A proper inspection of my attic was not done. As a result, the platinum warranty that I was sold could not be honored without an additional $6,000 to remove and replace all of my existing roofing which is in fine shape..This was not told to me until the first day of the job and my current shingles had already been removed. I felt hoodwinked. They also left 5 bundles of shingles and 2/3 box of baffling.
The rating should be one star given my responses - not sure how the system generated two stars
Again haven’t had them long enough to determine
Of all the parts of the projects I had with them , the best feature so far is the communication. It is highly appreciated when I get calls updating me on the project as a whole.
Will highly recommend C&L Ward. Be Proud of your Business you do excellent
We have had C&L Ward out for renovations on many new projects. We keep going back to them because they are so professional, skilled, helpful, and nice to work with. The quality has been exceptional every time.
Installation Crew - They are awesome. We really like having them out because we can trust their work every time. The site manager has been wonderful. He takes extra care of our job and our property. And he has taken extra safe measures during this pandemic to keep his crew and us safe. We appreciate it and we look forward to working with him more in the future.
Areas Of Satisfaction - Sean was excellent. Made sure the job was done properly and communicated everything to me.
Areas Of Satisfaction - The installation crew were great but so were everyone I had contact with.
Areas Of Satisfaction - I was satisfied with the whole project. I had a deck and pergola. They did a fabulous job, it's beautiful.
They are already doing a second job at my home.
Areas Of Satisfaction - I was most satisfied with the sales presentation. He spent a lot of time with us and was very professional.
I'm very satisfied. Everything went well.
Areas Of Satisfaction - I think the installation crew was fantastic. They were very professional, knew what they were doing and were very respectful of me and my property.
Measure Technician Knowledge - Tony was very polite, knowledgeable and professional. I had a couple of adjustments that were needed TM my deck. Eric came out, inspected and fixed one of the adjustments. He kept his word and was polite.
Areas Of Satisfaction - I was satisfied with the response, continual follow-up, and professionalism. Overall, I am satisfied with my deck. I researched other companies. No one was interested in building “smaller” decks. It took me eight months to find a company.
Recognized Excellence - They were all very professional. The project coordinator let me know every step of the way and made sure that I was set to receive my new door. With the pandemic going on it could have fallen through the crack but it didn't
They did a fantastic job! The job was a quality job and their clean up was fantastic. They were very professional and courteous. It was a great experience.
Recognized Excellence - Every single person was exceptional, from the lady that came here in the beginning, to the measure technician, to the installer. They were all unique in their professionalism and the way that they did their job.
Areas Of Satisfaction - I was most satisfied with the product, the deck. I am enjoying it very much.
Areas Of Satisfaction - Professional staff. It was done timely. We've gotten many compliments on our new roof.
C&L Ward did an excellent job with the installation of my window. They were prompt, courteous, professional, and very knowledgeable. I would definitely recommend them. They know what they are doing.
Areas Of Satisfaction - That when I received the call to schedule, I was able get the installation the next day! I also remember when going through the quoting process with Kim - she is very knowledgeable.
Recognized Excellence - Install team was great. Salesperson is the reason I canceled all other appointments for estimates and went with CL Ward.
I have used them a couple of times now and they are top tier. They are fantastic. I am very pleased with them.
Areas Of Satisfaction - I was most satisfied with their communication. We had it postponed due to Covid. Once everything was lifted the came right in and got it finished. They kept us in the loop with communication. I was also satisfied with their timeliness.
Quality Of Workmanship - Your initial installation crew, Chad, Cory and Dustin were fantastic. They were VERY knowledgeable, professional, friendly and VERY polite. They responded to all our questions and concerns. They should be rewarded for their service. They are great representatives of your company.
Additional Comments - We are very pleased that, prior to making our final decision, we visited your Flint showroom. We arrived unannounced, and yet your sales rep spent a lot of time, explaining the various options. He was instrumental in our decision to use CL Ward for this big project.. Sorry that we did not get his name (Adam?). Your show room and your show room staff are great assets.
Areas Of Satisfaction - Ron and John were extremely professional and explained every step they made along along the way.
They were quick and efficient at putting the windows in.
Areas Of Satisfaction - Everything was good throughout the process. They kept me updated and communicated with me.
Areas Of Satisfaction - I was most satisfied with their communication. I always knew what was going on and why.
I have used C&L Ward for 4 projects at my home now, and I have been highly satisfied each time. Quality products, friendly and helpful team, skilled installers who care about the work they do and an overall well-run organization. When there have been any issues, they readily worked with me to ensure they were resolved to my satisfaction.
Areas Of Satisfaction - The windows are beautiful and the installation, overall, was well done. We will be working with C&L Ward in the future for future windows and doors. The additional supplies expenses were very reasonable, and the crew also installed additional trim, which was a convenience to have done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of C&L Ward as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys