I really liked the salesman but we had some issues with the installation.
C&L Ward do a fantastic job.
They are very professional, easy to work with, and I have already recommended them to a friend.
Excellent product. Highly professional installers.
I was impressed with the efficiency of the crew and the timely manner in which the work was done.
The team at C & L was very professional and provided regular updates on my project
We were having a patio door replaced. The extremely knowledgeable sales person spent time with us helping to pick out the exact door we wanted. The second step was when the C&L specialist arrived a few days later to take exacting measurements and discussed the entire project as to what to expect, including trim colors etc. The door was ordered from the manufacturer. We were informed of the install date when C&L received the door that ha been made to our specifications, and of course it was the coldest day of the entire winter season! I was a little apprehensive of having an 8 by 8 foot hole in the wall with this kind of weather, but the weather could not be controlled. Install date came, and then the magic happened. A team of three very knowledgeable and skillful started by covering all floors and protections for the house. The demo started and seriously within 15 minutes the old door was out, but within the next 15 minutes the new door had filled the hole and each member of the team worked like an orchestra adjusting the door, finishing the outside trim, finishing the inside trim, all being done pretty much simultaneously! The tools were picked up, the coverings were removed, the door glass was cleaned and they were gone. They left behind no sign that anyone had ever been here except for the beautiful new door
We ordered three different style doors and they were beautiful. Installation was done in the winter. The team did an outstanding job!
Though we are in a Pandemic, the team worked well as they could. While there were some delays, communication was very good.
They did an excellent job, I love the finished product!
From start to finish, the job was very professionally done.
Their technicians did a very good job and were very friendly. We were very happy.
I am highly satisfied with this company as they were very organized. I was assigned Project Coordinator (Bailey Patterson) who kept me updated on the status of the project at all times, and was very quick to respond to any questions or concerns that I had Everyone that I had contact with was very courteous and helpful. Even one of the installers of my roof shoveled the snow off my back porch, and the installers worked in extremely cold, windy, snowy weather and cleaned the area very well upon completion of the project. I would highly recommend this company.
Our project is incomplete, still waiting for a call from the office to complete the project.
Great customer service, and great communication. Bailey extremely helpful and courteous.
The actual scheduling of the work took a long time, but I understand why that was the case. I thought everyone involved with the project was knowledgeable and kind. I didn't feel pressured into buying anything I didn't need. I feel I got a fair price.
We were really happy with them. They had great customer service. Nikki kept us up to date with where the windows were and when they would be installed. She also did great follow up calls.
I am absolutely amazed about how professional, prompt, and how quick they got everything done especially with facing inclement weather. I'm very pleased.
I thought they did a really good job. They were in and out within a day. I was real happy. It was so cold out, but they got it done.
They exceeded my overall expectations. I had no concerns at all. I as very pleased from the start with Joe to the finish. Everything went as well as expected!
The entire crew was excellent! Ryan, Austin, and Justin were very respectful and courteous!
C&L Ward were very unprofessional, damaged quite a bit of property and haven't cleaned it up, still have debris in my driveway and I can't even get them to respond whether the project is finished or not. I am very dissatisfied.
We are so delighted!
Quality materials and responsive service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of C&L Ward as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys