Logan, Brett and Glenn were very courteous and sincere helping us solve our water leak and reconstruction.
They did a great job, but the subcontractors that they used were very slow to get anything done. It took over three months to get my project completed. I felt like it took a long time due to COVID-19.
The staff from Buffalo Restoration appeared within the hour after our call for help. They were quick to set up equipment to pump the 5 inch deep water out of our basement, on a cold and snowy day in the middle of a pandemic lockdown! We were very impressed and relieved. We had previous experience with flooding, and the equipment employed and professionalism of the staff exceeded our expectations.
The only reason to not recommend your company is your very high charges for your wonderful service. Granted most of our cost is covered by insurance but over $3,000 for installing three wall boards in 1/2 day to me is way to high.
They responded quickly to our situation.
The foreman Eddie, was very professional and friendly.The staff was also respectful.
Overall I was pleased with the mitigation and restoration services, but I was frustrated by the amount of dirt and mud tracked in by a contractor. The carpet cleaner did his best, but there is some staining, and the whole thing could have been avoided if the contractor had worn booties or removed shoes.
The guys were amazing. I would definitely recommend them to anyone that has water damage to take care of.
Efficient, professional, and always courteous. Highly recommend Buffalo Restoration.
Buffalo Restoration (Bozeman, MT) will always have my business. When as aspect of the rebuild of my kennel did not meet my expectations they addressed it to my complete satisfaction. They are professionals: their teams communicate well, are personable and don't back away from making the extra effort to make sure the job is done correctly. I am grateful that they were available in my area.
Excellent professionalism. Thanks Buffalo Restoration!
Bad things happen but I do not blame them for that. It happens in life.
Buffalo Restoration is quick to respond, professional, and organized. We greatly appreciate all they did during our emergency.
They are an excellent company.
Everything was perfect. We are very satisfied. Buffalo Restoration did a great job.
Personal and Professional...all around good job. I would use Buffalo Restoration again.
It is important to know that Buffalo relies heavily on subcontractors.
My son used them in prior years. This was my first time using them and I would use them again. They were great.
Buffalo Restoration did an incredible job. Not only were the guys incredibly professional but they also were great humans. Thanks again!
If I had not been completely knowledgeable of every itemized line of charges on my bill, and if I had not been on property to see what the demo/water mit crew was doing, I would have been charged and paid thousands more dollars for work that was never done. They had to be told about work that was on my bill and was not done before they took those charges off my bill. And they charged me for overhead and profit for their own work which I was told by the insurance company they can't charge you!!! Had I not said anything, I would have paid $1,888 dollars more for the water mit alone. When I asked them to take that charge off, they said "well ok, I guess I am alright with that". Seems like if I had not asked they would have charged. I am still receiving bogus bills after I paid the agreed upon final bill. Really super nice people, but don't have good communication between workers and billing. The person they hired to drywall and paint was a saint!!!!! So good job there. The work is done after 4 months of waiting. Finally my vacation rental is back in business. Watch your back with these guys.
Derek was informative and professional.
They were professional, timely and responsive to our water issue with minimal need to do any kind of destruction in the house. They caught our problem right in time!
It was late afternoon when we saw the damage for the first time. The Buffalo crew was there within an hour and went straight to work.
Thank you for a job well done.We have already talked to friends about our positive experience with Buffalo Restoration and the outstanding people who represent the company.. oh... and who ever answers the phone is also exceptional.. thanks.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Buffalo Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys