It has been 5 months and the project is still not finished . No communication unless I call and leave messages, and still no resolution to completion of the project. Your mitigation team was efficient in removal of the mold but the restoration has been slow and non-responsive. The drywall subs I feel were not being accurate with their time as well to you. You thought they had completed the project and it was only 1/2 done.

Buffalo Restoration has excellent customer service.

Not at this point it time. Communication was awful, the job wasn't completed to my satisfaction, I was misinformed on several occasions. I believe you have potential to be a good business but it has to start with leadership staring with you foremen.

They went above and beyond on the cleaning we had. It was greatly appreciated and the communication was impeccable.

Respectful of Christmas family guests. All promises kept.

Our second experience with Buffalo. Superb both times.

We already have recommended BR to several friends. We cannot thank the staff of BR enough for how quickly they came to begin the remediation process of water damage in our home...within 1/2 day of our emergency call. The staff were knowledgable, safety minded, friendly, helpful, great with communication and did a 5 star job in riding our affected room of moisture so repairs could begin. We so appreciated having a storage cube supplied as we had to completely empty the damaged room of everything. The Foreman, Gabe Lemieux, was outstanding in overseeing the project from beginning to end, in communicating with us, and expeditious in getting us whatever help or answers we needed.

Buffalo Restoration installed a new kinectico system to our vacation home water system. It is working wonderfully!

While I hope to never have this experience repeated…water damage and everything that followed was certainly not enjoyable 🙃… I would not hesitate to recommend or reach out to Buffalo should the need arise. They were a pleasure to work with and professional / efficient / kind throughout.

See comments about 4. Customer Service, and about 16. Google Review

They were professional and knowledgeable

Appreciate the attention to detail brought by Foreman Dan Margien when I had a duct cleaning. Always appreciate a friendly voice when I call for an estimate, or even with just a question. Extremely pleased with the mold expert who came right away when I had a concern. Very knowledgeable and helpful.

Professional. Professional. Professional. Did I say professional? Yes unreal good.

The agent was extremely knowledgeable and helpful

Our family has been working with Buffalo Restoration for around 20 years. They are professional and knowledgeable.

The company didn’t seem to have the staff or knowledge necessary to properly do the job needed and the foreman didn’t seem to care. Gave the impression they had more work than they could handle and didn’t need my job.

They did an outstanding job in all areas and I’ll likely recommend them to friends

Great experience. Everyone is knowledgable and responsive. Thank you!

So the job Buffalo R was professional and helpful that was during the first stage of getting rid of water. Which was a lot. They tore up my all carpet then trimming them my kitchen cupboards. I was never told the process of what to do with flooded condo
After 7days of large machine drying out moisture and getting 30ish gallons of water in my crawl space
So my trim still need done as well as kitchen cupboard removed all my closet doors
So I feel that they did not finish the job
Thank you for asking

The two who initated the work did so improperly. Failed to vacum the water and simply installed a heater that did very little.

Buffalo Restoration was prompt, did what was necessary, and got the job done explaining options to us along the way.

Terrible experience from the start to when we fired you

I have called Buffalo Restoration a couple of times to schedule repairs to my water damaged ceiling. Staff has not returned my calls.

Buffalo Restoration came out immediately, access the problem and got to work. The crew was so helpful and kind.

We enjoyed working with him.