Area Of Satisfaction - There was minimal paperwork, nice, knowledgeable people and good workmanship.
Fast response, excellent on-site action plan and execution. All equipment needed arrived with response team and was put into service and remained until all water and hidden moisture inside of walls and ceiling was back to pre-diaster levels. Outstanding
Area Of Satisfaction - BOSS response and action
Area Of Satisfaction - I was most satisfied with the way they cleaned everything.
The team was expedient and professional during all of their visits and communication
Area For Improvement - Boss Disaster did not fall short at all. They were top notch in follow-up, communication and professionalismContractor responsible for balance of work (paint, flooring, etc.) has been lacking in communication and expediency.
Area Of Satisfaction - Boss Disaster did not fall short at all. They were top notch in follow-up, communication, and professionalism
Area Of Satisfaction - The entire process was better than I expected and we are thrilled with the service and work that was preformed. Both Boss and our Contractor Dycon were extremely professional and did an outstanding job.
Additional Comments - Would highly recommend Boss, Dycon Inc and ALLSTATE, we are completely satisfied with how everything was handled.
Area Of Satisfaction - All the work that was done was excellent and very professional.
There was a disconnect in the information the Boss supervisor gave and what was done. I specifically asked about what would be done as far as debris removal in the yard and was told it would be cleaned up, except trees. When I later asked the workers they said they don't do that. I had to do it myself
Josh was great. The company did their job and responded quickly. Can't really complain about anything.
They were very compassionate and very nice to work with. I really like them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Boss Disaster Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys