Chad Smith always went above expectations. Everything was done as we expected from the crew.

Our salesman was wonderful. He was knowledgeable & informative. We decided to use Roof One after meeting with him.
The process of scheduling was smooth. I was concerned that the salesman said it would take two days for install but scheduler assured me they would complete the roof in one day which they did.
The day of install the foreman came to our door & explained what they were going to do & asked if we had any questions or concerns. I did have some concerns which were discussed.
The crew worked all day, finished the roof & packed up & left.
We went outside to look at the roof & realized the gutter guards had not been put back in place. I wish someone would have explained they were coming back the next day to reinstall the guards. I also wish someone would have explained that the bathroom vent fans were reconnected correctly because originally we were told someone would have to go into the attic to do this & i knew that hadn't happened. I wasn't sure if both vents on the house had been sealed as we were told would happen.
The next morning we received a call about someone coming to reinstall the gutter guards. A very nice man came & put the guards back into place & ran another magnet for cleanup. We asked about the vent fans & the table vents at that time & were told he would show us pictures of both to assure us they were done but there were no photos so he climbed into the attic & found the bathroom fans were correctly connected but only one gable vent was covered. He took care of thst issue & verified with photos.
My husband checked the gutter guards & found they were not reinstalled properly so a call was made & the next day someone came to make sure they were placed correctly.
Also we became concerned that no inspection had been done by our township. I called the township & they said they needed some paperwork from the company before they could complete the inspection. I notified Roof One & inspection was completed & roof was approved.
Then, about a month ago our gutters became plugged which has not happened since we got the guards installed. My husband had to pop some guards off & found nails & roofing material inside gutter causing it to plug up & we were told the gutters would all be flushed of material.
All in all i feel the roof is solid but with everything that happened I can not recommend this company. It makes me wonder if there were other things that were not done correctly.

Once the work was completed we encountered a lot of issues with billing and the insurance team that caused us to decide to not go with Bone Dry in the future.

The crew was extremely professional and skillfully executed my roof tear off and replacement

They were very pleased with Bone Dry Roofing. They worked diligently and were very professional, and they were workers.

The crew showed up early and completed the job in a timely way. They cleaned up their mess and did a phenomenal job.

Communication needs to be improved when there are delays or other issues.

I was pleased with Bone Dry Roofing's work.

Quick on responding to call and giving quote.
Very friendly.

Call when you cancel apt. 6/20, storm put you behind but a call would have been nice.

The work that they did, and their expertise, was top-notch. Their communication was pretty poor as far as setting up times and being on time. Once they got there, they did great work.

They did a great job. Very impressed how well they worked as a team. Definitely feel I got my money’s worth. Very polite!

Trying to get a new roof was a race against rainy weather and homeowners insurance cancellation due to bad roof. In an effort to get my homeowners insurance extended, Jade Marsh went provide extension documents (due to the rain) with my insurance company. However, insurance companies have little concern about weather delays, they just wanted it completed. The folks working in the Lexington KY office placed me on the schedule for the 1st forecasted clear weather day. True to their word, workers showed up at my house ready to go. Team leader stated he would give me text updates and pictures while I was at work. I received text and pictures of rotten wood that need replacement. This made it easy to report to the insurance company. Jade handled the majority of the insurance filing. Thanks to Jade and his team for working with me!

Always kept me informed about how everything was progressing. I appreciated the follow up by a manager couple days later to get up on the roof and check make sure everything was OK. Good quality work.

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We had a wonderful experience with Bone Dry Roofing for our roof replacement! From the sales consultant that went through our options and answered all of our questions to the crew that did the installation, everyone was professional and did their jobs well! We had an issue with one of our window screens getting torn from some of the shingle debris and the job supervisor was easy to communicate with and took the screens to get replaced at no charge. We highly recommend Bone Dry for any of your roofing needs!

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The work was good, but there was a disagreement on the amount of repair done.

Everything went as planned.

Professional, respectful of my home, excellent quality work.

Bone Dry went to bat for me with my insurance company. They really did a fabulous job. They were very personable. Matt G. and every Bone Dry professional that came to my house was very professional. This is coming from a 21 year retired engineer from the navy. I am very particular on how I want things, and they took care of everything. I had an issue with the leaf guard on the gutters, I told them it wasn't acceptable. They fixed it, no questions asked. My neighbor his getting his roof done now by Bone Dry.

They helped us out when others wouldn’t . Every crew that worked in our roof was kind friendly and professional.

I highly recommend Bone Dry Roofing for your roofing and gutter and other needs! 👍

They are very easy to work with. They have very competitive pricing!

The HVAC was not put in properly and I had to get another contractor to fix it. You really shouldn't be offering this service if you are not confident in doing it. I was told by you guys that you were not HVAC specialists. Then don't offer the service. I paid a lot of $$$$ for something that wasn't done right. The rest of the roofing and insulation project was excellent to be fair.