Rescheduling timeframe was on short notice.

The work was thorough. Completed in one day. Follow up was timely and every associate I dealt with was kind and very courteous.

They did a great job with my installation and the clean up was thorough. Everything looked great.

Great communication leading up to the project!

We have used Bone Dry several times. We feel they are honest and do a good job.

The actual roof replacement went well and communication was good. The chase lid was not replaced at the same time as the roof, and communication about that was very poor. We had someone show up to our house and get on our roof unannounced, and it took at it took at least 3 separate communications over the course of multiple weeks to get anyone to respond to my request for a timeline to complete the project. Seems like Bone Dry dusted its hands of the project before the whole project was done.

They showed up on time and did the work.

We've already recommended Roof One several times, and we're likely to use them for other work on our home as well

Every person I interacted with was friendly and professional. They made sure I was informed every step of the way. Their work was exceptional and they put a new roof on my garage in a day. I will definitely call them when it’s time to have a new roof put on my house.

Everyone I dealt with was very professional and helpful.

Improve response time on requests

Edge vents installed after shingles were laid. Chimney cricket installed after shingles were laid. Attempted to install cricket over shingles until I protested. Edge vents installed over vaulted ceiling and had to be removed and patched. Too much ridge vent cut inn. Required patching. Shingles on both house and garage sourced from two different factories. Ran out of shingles twice. Failure to protect landscaping after being asked what I wanted protected. Left job site without any cleanup of any kind.
Unsigned text with request to pay on unknown payment portal. Requested gratuity on payment site. Brought in two out of state personnel to convince me my job was done properly. One (Chris?) had never been to the property. Total lack of communication due to language barrier between supervisor when present and install crew.

Excellent start to finish. From estimate to completion.

damaged awning and did not tell me about it

We were very happy with the service provided by Bone Dry from quoting the project to the final inspection.

Excellent communication!

Bone Dry offered professional services at a reasonable price. We had a 20 year old roof, insulation, gutters, and a brick chimney replaced, after a recent storm uncovered some problem areas and 2 leaks to the interior ceiling areas. Although neither of us, myself or Bone Dry (they also advocated for us to our insurance company) were able to convince our insurance provider to cover the loss, we decided to go ahead with the repair anyways, to prevent any further damage from occurring. As they removed the old shingles, we also decided on the need for a roof re-deck, and to replace some rotted rafters that became evident as the work progressed. At all times Bone Dry kept us informed with their progress through videos and photos, so we could stay informed and make decisions on any additional scope of work that needed to be addressed. Financing was offered, as well as color choices of shingles, brick, gutters, and vents, so we had an opportunity to color match everything to the existing brick and trim of the house. All of the work was performed on a timely basis, and the areas around the house were always kept clean. Very professional, and I would recommend them to anyone.

They were fast and got the work done. There were some issues. There were too many people calling. I didn't know who I was speaking to or texting. I felt harassed for the insurance check. Furthermore, I wasn't told I had to pay at that time. I had two different things going on, and I thought it would be paid at the end. I found out later it was separate. They called me all day long while I was at work about the check. There are some things that were sloppy. They didn't move my furniture right. They were dragging it. Those things irritated me. Everyone I spoke with was courteous, helpful, and friendly.

They were very professional.

I'm glad I hired them. They did an amazing job on the house and even did our gutters. They made sure everything was perfect for my wife and I and we would definitely hire them again.

Handling of issues that arose during installation, dropped communications thereafter.

A 1

They're very professional.

If asked who did the job

Bone Dry Roofing did great with the roof, but they didn't finish the siding. No one told me when they were going to show up. When they did show up, they didn't finish the job. The roof experience was good, but not the siding experience.