Customer Service was wonderful from start to finish!

Projects were started on time, the associates worked very hard, there no issues that couldn't be handled on the spot, information during the projects were always forwarded

Sales representative in charge of the project difficult to reach and not calling back

They were great to work with.

They quickly responded to my inquiry about shingles replacement, had someone come and evaluate my roof, and then provided a competitive estimate. They were very thorough and provided updates during the entire process. The roofers worked quickly and efficiently. When they were finished with the roof, they cleaned up the surrounding area.

Great communication from the beginning to the end. Very professional. Got the job done in one day.

Its not even been a year, so hard to say anything about the quality of work performed.

The Bone Dry folks were very professional from the first contact through installation. They were polite, efficient and helpful.

I called about my backporch roof that they replaced. They came out and said everything looks good. Now I have puddles on my back porch roof.

I wanted to leave this as a private review rather than public Google review. Replacing a roof is a HUGE expense. As such, I kind of expected better communication and maybe even some handholding throughout the experience. There were multiple times throughout the process where I had to call the office to ask what the next steps were, to ask when the expected installation date, etc.

This would have been expected communication that would warrant a referral from me.
Someone comes out to the home for estimate. I then receive a call explaining how the inspection went, if there were any red flags, clarify what was to be completed, date of installation. This did not happen. The roofing team didn’t know that I wanted the flat roof replaced later until I personally called a week later after not hearing from the team. In this phone call, the expected install date would have been discussed. This also did not happen. I called the office a few weeks later and it was then explained that there are temperature requirements for the flat roof. This is completely understandable but should have been communicated. I then reach out a few weeks later asking for an update and was scheduled for later that week. The anticipated start date, no call no show. Later that week the start was delayed again, due to rain (which is understandable but a call to inform me of delay would be courteous.

The team did an excellent job and the staff was always kind when I called, but this is the communication that I expected and what I think future customers will expect, so I wanted to share my perspective.

I actually had another roof replaced by other roofer this year on another property and they performed all the above commmunication.

The team was efficient and very professional, arrived on time, and completed the job as stated without any issues.

Bone Dry was very professional and did a great job with follow up on any questions. Their work was excellent. I will definitely recommend them again.

Very professional!

We love this company! Great product, great value, great people!

Very professional employees that communicate throughout the process with what they find as they go.

Very efficient, high quality work

Our new roof looks amazing! All our friends and neighbors are impressed

Pleased with the whole job.

Everyone I worked with was professional and nice. Communication was great.

Horrible follow through after the sale. Scheduling was difficult and service during visits and remediation after what was to be completed the first time was very much lacking.

Only to people who don’t care if, in my opinion, buffoons work on their house, want to pay top dollar to have lots of aggravating damage, rework, have workers drive on your lawn, spend hours picking up debris, nails, coiled nails, circular saw blades, razor blades, sheet metal shards, cigarette butts, water bottles, etc, kill your garden plants, AND be your own project manager to solve all the problems they create including bringing and installing the wrong materials only to have rework. I thought professionals we’re coming but ended up a wrecking ball showed and absolutely everything they did ended up damaging something else and required rework.I cancelled two subsequent jobs (replace gutters and trim) because I couldn’t stand the insane amount of oversight they require, damage, and rework.

Customer service and performance on replacement of my roof

This is a great roofing company and they do quality work.

Efficient process from beginning to end and whenever I had questions they were ready and willing to answer!

I got three estimates, and all of them were for Owens Corning promoting the product. They were all very thorough. I chose Bone Dry over the other two. They were really close in price for the roof, soffit, fascia, and gutters. I thought they gave me the best estimate. At the end, they had three different crews. They charged me for a 24-foot gutter. I was supposed to pay everything upfront. The second crew charged me for the gutter again. It was an extra $450. I told the other guy who came out that I already paid for it. I put on the check that it was for the gutter. They included the gutter on the contract. I kept complaining about it, and they sent me a check for $450 that I didn't cash because they didn't owe me $450. I don't know if the gutter guy got paid or not. That was bad customer service. I didn't cash the $450 check, so they sent me another one. I didn't cash it either. I was so adamant because it was all in the contract. I felt bad for the other estimates because it was close, but Bone Dry was going to change that gutter. Other than that, I don't have any complaints against Bone Dry. It was badly handled.