This is a hard one. When speaking with the team at Blue Sky, everyone was helpful and courteous but when it came down to actually getting the work completed, that’s where we had problems. The jobs would consistently and constantly be moved back. No shows, or mis communications. We felt like we had to self advocate for ourselves a lot instead of Blue Sky holding our hand through the process. Near the end of the project when we were close to having a kitchen back with a working stove, etc. we got so tired of waiting for someone to come, that my husband took matters into his own hands and moved the oven himself and finished the painting and some electrical work on our island. It took us a whole Saturday to get done, that which should have been done by Blue Sky. The one thing I see that needs addressing is they spread themselves out WAY to thin that instead of focusing on getting a job done they work on more jobs than they can complete and everyone is left waiting, even for smaller/simpler jobs. (Too many irons in the fire) Not to mention: PLEASE DONT LEAVE THE PLASTIC CARPET PROTECTION WRAP ON CARPET LONGER THAN ITS SHELF LIFE-IT CAUSED MORE DAMAGE THAN HELPED IT!!! We have come to learn there is a time limit to that plastic or it adheres to the carpet. I had new carpet and after 3 months of being on there, it was devastating to have it have to be ripped off and leave residue. The cleaning of the carpet helped a lot, but it will never be perfect like it was before the plastic was placed down. That was a BIG frustration! But the saving grace of the experience was the politeness and courteous demeanor of all those we spoke with at a blue Sky.
Very timely response even when it involved a holiday
They were very prompt and was very professional
Blu Sky was a pleasure to work with. The employees were pleasant knowledgable, and professional I would use them again if the need arises. I will recommend them to others.
They have not finished the work. It’s been a full year now.
Mold came back within a month. Called BluSky to let them know and they requested pictures and then they never got back to me.
Quick response and quality outcome. BluSky is our "Go-To"!
I was very pleased with the service
First off they walked in my house with their dirty shoes. No shoe covers whatsoever. The leak- they couldnt figure it out, set up some fans and finally settled on the idea that "it was from snow melting." In -8° weather. I argued that I wondered if we were having a water main leak and they completely dismisses the idea and said it was melting snow. WE HAD NO MELTING SNOW. Because they could not figure out where the water was coming from, they said they would send out another team ASAP And someone would call me. I had to call them. They didn't send out the "team" I was told we would get and they sent another set of 20 year old kids and move some fans around and walked out. Again while the water is STILL leaking!!! So I had to keep the fans longer than intended because of their stupidity and inability to stop the water. Come to find out They don't do anything like that. They just set up the fans and leave. But I was told that they can help diagnose where the water leak was coming from. So I am paying for their further damage that they caused because they were not forthright with me and explaining that they don't diagnose water problems. They're just the fan boys.
They came and placed three fans to help dry out the carpet, and the drywall that had been damaged. But I had water still coming in. They left my house leaking for almost a day and a half until WE diagnosed it. Friday after they moved the fans again, They said they would have somebody come out over the weekend and grab them. They never showed. Monday they finally came by and picked up all their crap. Supposedly they said that they would take off those charges for the days that they were supposed to come in and grab the fans.
They had the audacity to charge me $1,400 for running fans for 3 DAYS. Claiming they did multiple hours of work in my house. They were there for 20-35 minutes AT MOST moving fans around in hopes things would "dry out". I think they spent more time in their trucks on the phone and charging me for it. But they will charge you All sorts of weird charges that you are are not aware of until you receive the bill. I was told the fans were about 25 bucks a day to rent and that was it. I have all sorts of random charges per square footage of the bedroom they had fans in and a bunch of other weird random charges that I can't get straight answers to why they are there.
This company is GARBAGE. I am beyond furious Because this company has done nothing but lie and be deceitful about their services and their abilities.
Our mitigation process has been pretty smooth. Very professional.
I would never recomment BluSky to anyone. Nothing was done that should have been done. All they did was put fans in the basement to take care of the water problem. When we questioned why they did not remove the carpets and pads and some of the sheetrock, they told us to trust them because they knew what they were doing. They told us that as soon as the carpets were dry and professionally cleaned they would not be crunchy, and would be soft and nice. Another company had to come in and do what they should have in the first place.
Did a good job in a stressful situation for us; you would like your job finished quicker but with as many jobs needing done and working with insurance companies blu sky got our job done professionally and with our approval. Thanks
Was kept updated on progress, reasons for delays and other important info.
The appointment was set up quickly and the staff was very helpful with my elderly Mom. Nick was a great help.
Work was completed in timely manner and outcome was satisfactory.