I called Eric, and the team was out a couple of hours after I had a water leak. They made a stressful situation feel seamless.
Several weeks went by, and no work got done on our home. We were not notified by our project manager, like I felt we should. When we called him, he was always frustrated and on edge , or was off for several days at a time. He talked to us horribly. Here we had a loss and he was unprofessional. Also, several things weren’t done.
Team showed up and completed project timely.
I am still waiting for them to come back out.
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Mitigation services were well managed. Repair/
They did a beautiful job, for one thing, and they kept in contact with me, very politely and, I really appreciate what they've done for me.
I would not recommend BluSky to friends or family based on our experience.
Overall, I am happy with the communication and overall attentiveness of BluSky. There are some things that could use some fine tuning.
Professional, fast response time, and fair price for their service
Cleaning services we not done well.
Professional team.
I had to call more than once to see if they had come back to bring the fans and such. I left multiple messages. Once someone called back and said I was on the list for the next day, but they never called to get into the house or anything. I don't have proof of them not coming back so I have to pay the full amount.
Extremely responsive and thorough!
N/A
I still have not gotten an accurate, itemized bill reflecting the out-of-pocket cost we agreed to. Parts of our project broke within a week of being "completed," and now I can't get anyone to call me back about the bill, or repair the low-quality workmanship that has led to numerous problems in the now 2 years it has taken to bring the project to "completion." The idea that it is even complete now is a stretch when I've got brand new cabinet doors falling off because they were never properly installed in the first place. We certainly will not be paying any more than we agreed to, for poor-quality workmanship and repeated mistakes by incompetent project managers.
Their attention to detail is perfection
Prompt service.
Hired to help move contents to dry out basement, no movement done. Fans placed on furniture, not walls to dry out. Wife had to move furniture and contents, mop, and reposition fans. Left this way for more than 2 weeks. If properly positioned and moved, may not have had the wall damage we did.
Fast, professional, knowledgeable, friendly
Your initial response was timely and effective. However I have been frustrated by the number of 'managers' I have had to deal with. I was very pleased with the team that put in fans and dehumidifiers. Altho I did have to rearrange them to get all the moisture and I think they may have been left here longer than necessary.