Work was done according to schedule. Work place was always kept neat. Work was of the highest quality. When issues arose response was immediate.
Have already recommended to our whole neighborhood and anyone who asks!
The staff was knowledgeable and friendly, but for the cost of the service the value was marginal.
As noted below, the Design phase with Sabina was great. See comments throughout on other aspects on the job.
Additional Comments - Thank you for our beautiful kitchen. We admire it daily and it has gotten a lot of use so far! Chris and Ken are the best! -Jenny
Overall great experience with Blackdog
The entire team at BlackDog were professional, skilled, understanding and so hardworking from the first steps of the design to the last tasks on the punch list. The resulting work in our space looks absolutely beautiful and far exceeded our expectations
Recognized Excellence - The carpenters were fantastic. They were caring and helped make the transition easy for the household. They were very considerate.
I would absolutely recommend them to anyone. They do great work.
Problem Resolution - They are spectacular.
Easier Than Expected - I had high expectations and they exceeded them.
Recognized Excellence - I would like to recognize Curt our lead contractor. He does meticulous work. I felt he really look out for us and what we needed. He was so nice to work with and made me feel very comfortable. I would also like to recognize their designer Sabina. She was wonderful to work with. She did a great job of helping us visualize how it would look when done and taking what we wanted and turning it into a vision.
How Can We Do Better? - I think they already did. Anything that was not quite right, they saw to it right away. They go the extra mile the whole way through.
Great experience with Blackdog from design to implementation. Very professional. All work completed and very satisfied. We had a Master bedroom and bath remodel along with a kid’s bath remodel and kitchen cabinet doors and shelving done.
Blackdog is a first rate, quality organization. They follow through, no matter what! Each member of this organization is a craftsman in their own right. We are VERY pleased with our new home!
We were really happy with the care, diligence and thoroughness of the Blackdog team on our house projects and would highly recommend them!
It was very good. We did get backed up a few times waiting on a few things. A couple of men got there late.
I must admit, our home was built in 1727 and we had a different contractor start the remodel. For a number of reasons that did not work out. My wife and I contacted Blackdog, and from the first contact, through the design concept, the construction itself, to the last handshake upon completion of the project, it was a pleasure to deal with all we can in contact with including subcontractors for plumbing, electric, flooring and dry wall. We are stewards of this historic home, and Eric Hanson of Blackdog became an extension of our stewardship, caring for our home as through the remodel was his own. I was surprised by the fastidious approach to their work with no detail to minor.We highly recommend Blackdog. They are professional, polite, efficient, mindful of our budget and provided us an extreamly high qiuality result.
We hired Black Dog to remodel our kitchen while we were living 1200 miles away. The team we worked with was very professional and trustworthy. They made the project easy for us and did an outstanding job.
Our experience was less than stellar. We were repeat customers as our previous Black Dog experience was terrific. This time was much different. In addition to a delayed start, there were many unacceptable issues along the way from repeated incorrect materials ordered, questionable workmanship requiring multiple reworks and the final completion ran over by several months. Our frustration level was enormous throughout the project. However, we met with the owner and although he could not change that, he did add on a small project at no charge to help compensate and we appreciated that.
Blackdog Design Build Remodel is very easy to work with. I love everything they did.
The people I engaged with were very professional! Eric Hanson is very caring about making everything work and also John Minor, they made everything work and they did a great job!
Recognized Excellence - I would like to recognize John Myner and Cooper Richards went above and beyond.
Additional Comments - They were great to work with and very reasonable. My wife and I are very happy.
Recognized Excellence - Raul was awesome. He worked hard, kept us informed and was clean and respectful of our home.
Additional Comments - Well done!
Recognized Excellence - The team of Janice, Darren and Gavin were excellent.
Recognized Excellence - John Miner is great at communicating what is going on and trouble-shooting unexpected issues. Jane Face is a great designer.
Recognized Excellence - Cooper Richards, lead carpenter, was very easy to work with.
How Can We Do Better? - They were respectful, timely, communicative, careful, thorough, and did good work.
The remodel of our kitchen exceeded our wildest dreams. It is a true work of art.
Recognized Excellence - Dan, Mike, Tim Joyce and of course Bill
Customer Suggestion - How can I suggest anything when everything in the remodel is perfect
How Can We Do Better? - I can not think of anything. This is as good as it gets.
Additional Comments - Thank you to all at Blackdog Buliders including the receptionist who was always welcoming and made our contacts with service staff effortlessly.
Recognized Excellence - Everybody at Blackdog was great to work with throughout the process. Jane Face gave us great options for design and worked within our schedule. Tim Williams was easy to communicate with and helpful throughout the process. And Joel Bedard was top notch. His craftmanship and workmanship was second to none. His work was impeccable and he was great at putting the customer first and coming up with great design solutions on the fly. And Blackdog was very committed to meeting our timeline, knowing we were expecting a baby and wanted to project done before the baby arrived.
Additional Comments - Thanks for the great experience!
Budget - Sabina did an excellent job keeping our design/build costs within the budget we set.
Final product turned out great but getting there was a chore. Schedule was three months, took 9 months. Many problems requiring reorders and redesigns.
Recognized Excellence - Joel is great.
We went to Black Dog looking for an alternative to the simple "replace what's been there". We ended up with a space that's far more functional than a simple replacement would ever have been. Working with Black Dog is most assuredly worth it.
All BlackDog employees were professional and diligent in their work efforts. All subcontractors did an admirable job as well.
Recognized Excellence - I would like to recognize Chris Peterson, lead carpenter, for his exceptional service. He did an amazing job.
Recognized Excellence - Everyone we work with was excellent and we would be happy to work with them again.
We are very satisfied with the quality of our finished kitchen and bath, and pleased at how they blend in with the feel of the rest of our (older) home. However, there is no denying that despite their best efforts, our project took much longer than expected and we did not have the "Blackdog experience" promised to us. There were definitely some things that fell through the cracks as we cycled through 5 different lead carpenters over the course of the project, though they did their best to make up for it. It's not their fault that two carpenters ended up in the hospital and two got different jobs, but if they are going to promise a smooth and exceptional experience, they need to increase their depth of staffing resources. It is fortunate that we were more involved than most clients with the design details, and some additional vigilance on our part helped make up for the lack of continuity in staffing. We were pleased with the quality of the staff and subcontractors provided by Blackdog - from lead carpenters to trainees, their employees are polite, hard working, knowledgeable, and sincere. In particular, the tile workers and painters were exceptionally skilled, and we are quite pleased with our final results despite the frustrations we suffered to get here. If I had to do another remodel, I would probably use them again - but I'd say our experience has effectively cured us of any desire to remodel ever again.
They were right in line with the budget, they knew what they were talking about, they provided a product that was far more superior to what I wanted, and they kept what I wanted to spend in mind also.
I will absolutely recommend Blackdog to my friends, but I will also tell them about my issues, especially with the contract. I will then let them know Blackdog resolved most of my issues.
Expertise - Sabina has an amazing architecture ability. Jeff is a perfectionist.
Clean & Safe - Every night Jeff and Zack cleaned up the job site. I was comfortable letting my kids outside, knowing they would not get hurt.
Additional Comments - I am pleased with the end result. Life is much easier for myself and my husband. Thank you.
Recognized Excellence - Jane Face adjusted her schedule to accommodate some late breaking questions. She was helpful, and professional.
Recognized Excellence - Bill was exceptional!
They did a good job overall. They follow up well too.
Recognized Excellence - I would like to recognize Rob Garrant and John Nicholson for exceptional service. Jeff is an amazing carpenter!
Recognized Excellence - I would like to recognize Alex, the main carpenter, and Ladd for their exceptional service.
Recognized Excellence - Steve McKibbon was an outstanding lead carpenter and we worked well with him. John Nicholson did a masterful job of designing our new kitchen.
Our kitchen remodel experience with Blackdog was excellent. With this being our first experience with a remodel, we did not know what to expect. However, from our initial meeting with our designer to the final end product, Blackdog was there to make our dreams a reality. Blackdog will definitely be our #1 choice for any future projects.
We could not be any happier!
Recognized Excellence - We loved working with Jane Face. She had great design ideas and helped us narrow down choices in a way that made the whole project a lot less overwhelming.
Problems occurred and they went over schedule, but they fixed all of it to our standards, and it was done exceptionally.
Their lead professional worker was the best man and craftsman we could have had do the Job. Bill was exceptional. He made our project A great experience.
Blackdog really is a good company to deal with. They have a very skilled group of carpenters and subs and they do go the extra mile to see that expectations are correctly set and met. The quality of their work was excellent from each person who worked on my project I would definitely recommend them.
Additional Comments - Blackdog really is a good company to deal with. They have a very skilled group of carpenters and subs and they do go the extra mile to see that expectations are correctly set and met. The showroom is great! Lots of excellent products to choose from in a variety of price ranges.
Blackdog went above and beyond - from the design and contract phase (where they showed immense patience) through to the finished product. We are so pleased with their professionalism and attention to detail.
Likely To Recommend - We are so pleased with our experience and the attention we received during our remodel. Having a project manager streamlines the process and when issues arose they were always quick to move to solutions. Blackdog went above and beyond - from the design and contract phase (where they showed immense patience) through to the finished product. We are so pleased with their professionalism and attention to detail.
Recognized Excellence - I would like to recognize John, Rob, and Jim for their exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Blackdog Design Build Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys