Things went smoothly and salesperson Jonathan was helpful before we made a decision and when we finally made a decision
They took great care of us, and made the process easy. Betenbough Homes really cares about their customers!
The whole process of closing and house buying went pretty good and smooth. The house had minor issues. There were no hiccups. There were clear. Everything they said about the house, we got it.
They made it as easy as I could have imagined.
Recommendation of house plan by New Home Specialist was perfect. Selection of requested lot was made available. Selection of options was fairly easy. Communication of progress prior and during construction was outstanding.
i loved the folks i dealt with, friendly, always smiling! answered all my questions, kept in touch during the process. closing was a great experience also, would recommend to everyone
Our experience has been very good.
Betenbough Homes worked very efficiently. They were timely, consistent, and they had a very friendly staff.
I would have a hard time recommending to any family or friends based upon our experiences. Maybe by the time we’re through our experience that could change. Hoping for the best.
This is the second home I purchased from Betenbough so I was able to compare the quality of the construction between the two homes. Unfortunately, I felt like Betenbough cut short on their quality and blamed COVID-19 for shortage of supply. There are a few other builders around town that built homes in the same price range as Betenbough but properly better quality.
I would have them do their research on all the building company’s before making a decision.
Our home is beautiful & all Representatives with Betenbough were great & very helpful.
The whole process was easy and fast!
From the sale rep to choosing options, to the walkthroughs of the house in the middle of the process or the final walkthrough. The employees are super nice and helpful, sincere, professional and most importantly, honest. I like that a lot
House got delayed 2 weeks 2 weeks before we were supposed to close. I think they could have communicated that a little sooner. It sounded like pouring the driveway and adding bricks were behind before then. Not really mad at the delay, just should have been told a little sooner. Other than that, great and easy experience. I've heard horror stories of other builders and I definitely didn't go through that.
They completed my home to meet the timeline that I was facing, kept me informed on the progress, gave me access to go on Saturdays to go in and measure windows, etc. Everyone I have come in contact with there has been super friendly and caring.
While I've definitely had my issues with Betenbough the two times I have built with them, overall I would recommend them to a friend. They are much more affordable than other builders; however, this is a mass producing company so it is usually quantity over quality. For the most part they good about getting things fixed to your satisfaction and overall a good company to build with. Their employees are what really make the experience. My experience this time building with Betenbough was MUCH better than the last (those employees from last time are since gone).
Very good construction. It’s very good for the price. A few details could be improved. But overall it’s worth more than a 5 star for the price
From start to finish they were amazing, we were informed throughout all the process period, we love it.
This is a great family to build your home. That’s how you’re treated, as a member of the family. Especially impressed that they stay true to their Christian values and faith.
I think they are a great organization.
Betenbough are available to you, are affordable, and also care for their customers. You hear from them.
Betenbough Homes has friendly customer service and great people.
The overall quality control check at the end was not the best.
They good for the most part but they're not very flexible if you want certain specifications.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Betenbough Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys