To many customers calling for other services, companies or they are out of state. They get frustrated with us on the phone

Switch back to having a designated live person that we as clients can reach out to, instead of the changes that were made last year.

Poor leads. More solicitor calls than anything. Expensive

24 hours I have given you all to respond to my complaint of you taking money from my bank account knowing we did not sign a continuing contract with Five Star Rated. I realize this survey is for Best Pick, but you all are owned by the same crappy Private Equity. I am removing you all from automatic debit for Best Pick and I will hold all monies owed to you until this matter is resolved. My experience has been atrocious with Best Pick and Five Star Rated. I terribly regret my decision to do business with you all for Best Pick and I will not continue in 2027. You all have ruined a great thing. 25 years, I believe we've been with Home Reports/Best Pick. All ruined by crappy Private Equity.

Not really due to the participation charge that went from a few hundred to over 2k 2 months in.

Because Best Pick Reports checked all companies that were listed

Improve the quantity of leads

The lead cost is too high and manage fees are extremely expensive.

Best Pick Reports have been an amazing partner for our leads and our business.

Communication in sales process requires greater clarity regarding the different products, subscription fees and cancellation restrictions

Still early in the process, but as a publication alone, the promised lead volume is not there.

I probably sent at least eight customers over the years. Will not be sending anyone else after the hawkish price raises

About half the leads are junk and it's difficult to get them removed from invoice

Spend vs revenue is not good. Too expensive.

The price per lead is now in excess of $150. We are more motivated to use alternative lead generation.

I am very disappointed to see Best Pick Reports bidding against Majestic AC in sponsored ads. It doesn't seem right that we are paying for customers searching our direct contact number. I can understand if Best Pick Reports was targeting other companies, but it seems they are only paying for Majestic A/C. I have taken screenshots to review these findings.

Stop charging me for spam calls

The support is not great, and its extremly hard to get our account rep to help us.

Best Pick Report has changed. I referred BPR to a friend and they had a very bad bad experience.

The new pricing model penalizes taking days off. Our industry is too complex for an answering service and we care too much about the quality, so we are not willing to use your answering service.

I trust the people Best Pick recommends as they actually speak to homeowners that have used their services and get a real valid review from them. They do not keep companies that have constant negative reviews and will stand by their work. You don't see that from other companies. I always know when I need something done at my house where to go to find a company that will be reliable.

Natural the price is worth the product

The new pricing model appears to only benefit Guild Quality. I think there are now better avenues for ad spend.

the price went up alot

I believe it’s very expensive per lead cost and isn’t realistic for a service business like mine