The communication from the production team was very poor. It was really hard to get answers about what was happening with our roof as the workers were working on it. There was not anyone we could work with on site that spoke English, which was really challenging. There was also a clear disagreement between the solutionist, whom we had met with and specked out the project and what it would entail, including redecking the entire rook, and the production team and what they thought should be done for our situation. The project did not go as planned right from the start. We got a lot of run around and excuses as for why they were not following the plan as we had agreed to at the beginning.
The Best Choice personnel couldn't have made the whole process easier for us. Everyone we had any dealings with were so happy to assist us and got everything rolling as fast as possible. Our roof looks great, and we were especially impressed with their thorough clean-up. Nathan was always willing to talk with us and answer our questions. Great experience all around.
I had some warranty work that needed to be done with the roof, and all of the damages have not been completed.
I loved everything about this roofing co
I received a quote from Erie roofing and they were gonna charge me 2x the amount that BCR quited
Hard to communicate with. Felt pressured to have work done ASAP. I did not feel I had anyone I could talk to about my concerns that would follow thru.
Sales team were knowledgeable and very helpful
Best Choice Roofing & Home Improvement Inc - Charleston, SC was fair on their price. They came in and got the job done in a quick manner. I did have some issues, but they resolved them quickly. So all in all, they did good.
I was satisfied with the work. They were courteous and professional.
They did a fantastic job.
They were great!
Best Choice Roofing & Home Improvement Inc. - Jacksonville, FL was very professional, thorough, and answered all my questions.
The salesman who sold me the product came to my house and gave me a sales pitch. It was outstanding and to the point, and everything he said was right on point. The workers did excellent work. When my neighbors pass my house, they comment. I am very satisfied, and I love it.
They were very productive, and the workmanship was magnificent.
They were very professional from start to finish. It was a good process to the cleanup.
They helped me with the insurance company. I had been turned down before with my insurance coverage, and they did an excellent job in helping me get my roof covered by my homeowner's insurance.
From beginning to end, the experience was seamless. I had continuity as far as the sales office staff, the crew that did the roofing was great. Everything was explained. The cleanup was good. It was prompt because it was done in one day. They used quality materials, and I only have to do this once every 20-30 years, and I made the right choice.
First thing, they lied about credit pull being a soft pull, it was a hard pull. The finance company actually pulled my credit 2x, once in December and again in June because it took them that long to do the work. Work was supposed to be done by February, it was not done until April. So of course they had to run it twice. They did shotty work. They left fringes on the shingles which were jacked up, so they had to come back. They also ruined my front patio screen. Furthermore, they have not fixed it and are now ignoring me.
They were very kind and professional. They looked around my house and made it straight. They laid the tarp all the way around my house, and I liked that, and I was impressed. This is the first time I've had that done after installing five roofs.
They were responsive and even though there were some glitches in the process, they were willing to work to resolve them.
I found them to be very professional. They did everything they had promised to do. They called me back when they said they would, answered all of my questions, and they were awesome. Getting a roof is scary, a big commitment, not cheap, and they made me feel very comfortable about my decision.
They had excellent and prompt service.
We still haven't gotten the cricket. We paid for it, but we haven't received it.
They did a great job. They showed up on time, did the job they said they would do, great clean up, and they were very professional.
For the most part, they did an outstanding job.
The salesman needs to talk to the customer better to explain what the customer wants and what they get. I've done carpenter work for 32 years. What I told them I wanted done, they did it later, and it kind of upset me.
They did everything that they said they would do. There was no mess and it was clean. We didn't have to do anything. We met with them and they did everything.
I didn't trust the work they did. I am still not sure about it.
They had to make several trips to install the flashing that wasn't installed. They installed it incorrectly and the roof leaked after they were done. They had to come and do it again.
No complaints. They provided quality service!
They worked with me regarding the project.
There wasn't a project manager on site when it was completed. There was no one that spoke English either. No one did a final check on the work that was done. The salespeople came out afterwards because the project manager responsible for it went on vacation. They called their sales manager and I'm still not sure if it was all done correctly. There was no one on the production side. Nobody really knew what they were doing.
I would really recommend them for anyone having trouble getting a roof.
They came back and fixed my problems
This was the third time that my business partner and I had used Best Choice for roof repair as they had replaced both our residential homes in the past.
It was a pleasant experience prior but this time not so great.
Our sales representative was Jamie. At first, everything seemed on track. I feel as soon as the sale was in motion that she was not as interested in completing the process. I had to end up calling to find out details of when my roof would be replaced and basically had to follow up on my own. Jamie failed to return my calls and I was very disappointed and discouraged as we had not had this happen in the past.
I had a good experience with the lady at the main office and the accounting lady to settle our bill, they both helped complete the process . I had absolutely no follow up from Jamie which was not good customer service.
Explained everything from start to finish, checked in with us on several occasions to answer some questions.
yes
I was amazed at the professionalism, how fast, and the quality of cleanup provided by Best Choice Roofing & Home Improvement - Knoxville, TN. I did not find one roofing tact.
The service was bad from the start. It started with the salesperson. It got worse with the installation crew who replaced the roof.
Best Choice was an easy, seamless company to work with and coordinate with to replace our roof. They worked very well with our insurance company.
Great customer service and work before, during and after.
They were very transparent. Okei was our main point of contact from beginning to end. He utilized his resources very well. He made phone calls to any department that might have been needed, He dealt with any issues, answered any question, was professional and was an easy person to do business with. Furthermore, he represented the company very well.
Great Job
The staff was knowledgeable. The roof looks really great.
They have a lot of services, and the people are good people as far as I can tell. I have no complaints.
My experience has been a nightmare with this company. This first week, they looked at the leak in the roof, and after much discussion, they did finally replace the roof. I am still having to battle with the interior damage done to my house. They did not make a quick decision on that. There was more damage on the inside of my house, and I continue to battle this.
The two people I worked with were very unprofessional and didn't know their jobs. I repeatedly discussed with them multiple times over things a company should know how to do.
When you talk about doing a roof, the soffit and fascia are a part of the roof. They only changed the shingles and wood that needed to be replaced. The top of my roof looks great, but underneath looks terrible! It's like buying shoes without shoelaces.
The person who sold me the roof lied. The cleanup was horrible. They had to come back 3 different times, and it still wasn't clean, but they said it was normal.
Best Choice Roofing and Home Improvement is easy to work with and easy to get the process work through.
I liked the speed and communication that Best Choice Roofing had. The quality of the product is excellent.