Sales team indicated re-enforcing AC unit on sagging roof area, even if a crane was needed. Work team not told and indicated crane not possible. In the end we agreed on a work around -- but poor communication and over promise not appreciated.

Nani was great at getting my claim approved for my new roof. There was no hassle and didn’t expect the process to be so smooth. The roof looks great and hopefully it’ll last 20 years 😊 I definitely recommend this company.

Salesman very nice and knowledgeable and roof was done quickly, roofers were nice and cleaned up great!!

From start to finish they explained everything well and did a wonderful job replacing our roof!

The company was awesome. They were transparent. The process was pain-free with no hassle. They communicated very well.

There are some items that are going on that I am not satisfied with. I told the young guy that came to pick up the check that here are shingles that are sticking up that he said would go down with the heat, and they haven't.

They did not follow up on anything they said they were going to.

They took really good care of me.

Everybody that helped, and that I dealt with, is awesome. They all did a great job.

They cannot do anything to make things right. My price was overcharged, when asked for a breakdown of what I was being charged for, I never received it. They said they could not provide me an itemized receipt for my roof to explain why it cost over $21,000.

They did not do what they said they were going to do, ever.

They were very indirect about when people were going to show up to do my roof. I would have liked to know when they were coming.

It was not a good deal and they overcharged me for what they did.

My experience was good, they did a good job and everything looks good. I have no complaints.

The construction part of my experience was fine, but dealing with the office was a bit of a hassle. When we set everything up, the supervisor I worked with told me the office would be in contact with me within 48 hours to schedule my roofing installation. When I called the office after a few days, the women got a bit of an attitude with me when I was just doing what the guy told me to do. The day before my scheduled installation, I received a call and was told I owed $1600 that I already paid. The women said I still owed a deductible, and I had a receipt for my payment. They got it mixed up, and she called me back and told me that it was unnecessary to make any more payments.

Kept me informed about start times, showed up when they said they would.

They cleaned-up fast and put the roof up fast.

They were fast. It looks like they did pretty good work. There were a couple of things that could have been trimmed up and done better. Overall, they were fast, friendly, neat, and clean, but some nails were left behind. Looking at the tools they use versus our tools, I can see why nails were left in the yard.

Overall, from start to finish, I had a good experience.

The contract specified that it would include the metal aluminum facia, and they painted it because it was cheaper to do it that way.

I thought they were a little over priced.

Best Choice took care of all requirements for roof replacement from initial contact with us, then with the insurance company and followed it through to completion. Throughout the process they went above and beyond to make sure we were comfortable with all actions required.

They did a good job, good service, good team work and the salesman Jarrod was great. He took care of me and I want to give him a shoutout.

They came out here in one day and kicked their socks off! My roof was rough, but it is beautiful now.

Such an amazing job and very professionally done I really recommend them if you want a professional and clean job done

We are perfectly satisfied.

Best Choice Roofing & Home Improvement did a good job. I would tell anyone who needed a roof to let them do it. They did a good job. They were very efficient. I had no problems. Everyone was nice.

Communication between project managers and between project managers and workers/laborers/roofers needs improvement. Several times throughout the process when I'd call, I was assigned different project managers who, at times, were unaware of the details of my project.

I was coerced into agreeing and signing document when it wasn't even finished then was told by Greg Reardon I had to pay the entire price or finance it. I only wanted the roof fixed, not replaced. It was supposed to take one day but took FIVE days and they said they'd come back and inspect it but have not done it.

They did exactly what they said they were going to do and did it exactly when they said they were going to do it. The work was done well, and I couldn't be happier.

Their response time was very quick.

We had issues with the installation. Had to replace a portion of the roof.

Best Choice Roofing & Home Improvement was thorough when working on the roof, and they completed the job in a professional manner.

Best Choice Roofing & Home Improvement did a perfect and good job.

Poor communication, poor work, left a mess, not happy with your company

Not

They are a lack of communication and they left a pallet of nails in my yard and destroyed my wood .. and lied to use just to get the job .. I’m sorry I would not recommend them after the mess we went there nothing but a big headache

The very top shingles were cracked and they fixed it by using some sort of glue.

I have quite a few things I can tell you. The roofing is put on well; I like it okay but I had some woodwork done along with it and I have overpenetration of nails to the point that it is impossible to paint inside the holes made by the nails, and it leaves a passageway for water to rot the wood. There is one place where two pieces of plywood have a gap of 1/4 inch between them. I could not talk to the installation crew because they did not speak English. I had to contact Scott to have him communicate with them and nothing ever changed. Plywood on both ends of the house has cracks between adjoining pieces and I have filled them with paint as well as I can. The eaves flashing is severely bent in two to three areas, in an area of three feet on both ends of the house. One piece of plywood had mold on it and I did not notice that until the eave flashing was put on. I have put two to three coats of paint on. I don't know what I can do to cover the nail holes. I think someone should come out and fill those holes so I can finish painting this wood. Silicone doesn't stay flush; I go back in a couple of days and still have half a hole.

My house is warming.

Very professional

Unorganized should had one person though the whole process not three. I was told first my out of pocket would be around $3000.00 end up being $6000.

Fast and clean

Everyone from sales through install were professional and knowledgeable!

They was very professional and nice

I had to call them back to actually fix the underlying rotten boards in the roof, and they also left dozens of nails around my home, and destroyed a young tree. These issues were repaired, but only after I had to go back and forth with their service manager for several days.

Pick up all visible nails in driveway. I had to pickup over 20 nails and still
.had tire damage . Otherwise all seems okay although I haven't been on top of my house .

They were quick and fast.

Supervisors answered every question I asked with integrity , got the feeling that we gave the job to the right people , workers did a great job, my roof looks great

The professionalism that was demonstrated throughout the whole project