They added extra money to the cost of the job without my knowledge.
They were effective, knowledgeable, and skillful
They did good work.
They're not easy to communicate with by phone. The lady who called me back never listened to the messages I left asking her to call me back on my work phone. She always called me on my cell phone that I never check during the day, so it made scheduling very difficult.
The price was much higher than a local company. I watched three houses get roof put on in the time I waited For the materials to show up to do my house. Local is better⁸
For me it is all about the Customer Service and cage and Joh had that, the knowledge they had and what they didn't know the other was able assist later finding out Cage was learning the ropes if you will, but from beginning to end they was contact of any change. I am a Happy Customer
They provided prompt, friendly service, and answered all my questions.
They were very professional and timely from beginning to end.
They didn't notify us about the work they performed. There was work that we did not approve of. They did things the way they wanted to.
They gave me the runaround.The people used my husband's wheelbarrow, and were throwing nails around. They left part of the roof and side of the house undone; it days to complete it. I would not recommend them. It was an awful experience. My roof is good, but outside my roof, I would not recommend them. My tire got a nail in it. They threw the garbage out of the side of the house.
Those guys came in, did a great job and cleaned up very well after themselves. I was very happy when they left. They did a really good job.
They did what they said they were going to do, when they said they were going to do it.
They did a great job.
They were very professional, but there were just some miscommunication issues; that's why it wasn't a 5.
The communication was not good. There was disagreements about the services to be performed.
They were very courteous and very nice. Even the member who put the roof up came back the next day to fix some little things and didn't charge me anything.
I can't recommend BCR enough! The process was smooth and easy. It was very hands-off for me, which is not my experience with any other construction/repair company. The salesman was profession, courteous, and followed up regularly while allowing me time to make my own decisions. There were slight delays in getting started, but honestly much less than I expected. Closest I've ever been to on time with a construction project! Once it was all ready to go, it happened so quickly! The shingles were delivered a day or two before the job (we weren't home so no feedback there). The dumpster came the same morning the crew did. The crew arrived early and stayed late trying very hard to finish our large roof in one day. They almost made it, but came back the next morning to put the finishing touches on and clean up. I think if we had done this when the days were longer, they would have finished in one day. We have a two story, odd shaped roof that is fairly large. I can't imagine there are too many houses out there that they couldn't finish in one day. We were warned by friends and family that we would need to go carefully through the yard after they left to pick up a ton of nails (we have dogs), but we were pleasantly surprised to only find a few. Overall, they definitely exceeded our expectations and we would recommend them.
Dealing with your employees was a very positive experience.
They tried to hide a hole in the sheeting. I had to have them come back to fix it.
They just did a good job, and they were helpful.
Best Choice Roofing was great.
I thought it was a little expensive. They left behind a ton of nails in the yard. It was completed so quickly that it was sloppy work overall.
We have had them do our roof twice we didn't have any problems until we had a hail storm. I didn't hesitate to call them back because they did a good job the first time. They are very professional and trustworthy. We have had no issues at all and would definitely recommend them to anyone who needs a roof repair or entire roof!
They did a great job, though were late in cleaning up.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Best Choice Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys