They did a great overall job with the repairs.
Belfor switched project managers on us in the middle of the project. We didn't know that was happening. Even before that, there wasn't good communication between us and the project management team. There were some good workers. The fact that we were not kept informed was somewhat of a problem.
My husband and I were very satisfied with the work that was completed. It took us a while to get the kitchen remodeled, but that was because our first contractor quit on us. Belfor worked with the insurance company. Our insurance company got us Belfor and it eventually got finished. The work that was done was to our satisfaction. It was done very well. We worked with one particular gentleman in all the cases. He went out of his way to make sure that we were satisfied. My husband and I appreciated that. That is why I am giving them a 4 out of 4-star rating.
Raydean did well on the restoration portion (probably a 4 in ranking) Alex in the rebuild has been less than satisfactory. He doesn't return phone calls and doesn't keep promises. Have called the office previously and will do today trying to get follow up
It took an excessive amount of time to complete the job.
Bad communication with us and at times it seemed we were told misinformation on purpose It took 5 months to complete a very small cabinet repair
Customer service was the worst I have ever experienced. Company they hired to do the work left a huge mess behind.
The estimator, Sean, is really great to work with. Everybody is super nice.
We were referred to Belfor on behalf on our insurance, we had no issues whatsoever. Everyone communicated effectively and there was no delay in work. Thank you Belfor!
Belfor was too notch!! Immediate response, knowledgeable workers, and we felt like what happened at our home mattered to the team at Belfor!!
Inspite with all the delays, BELFOR head staff, managers, crew members, and all staff was very accommodating to all our needs, questions, concerns, etc.
It was bad timing and took longer than they anticipated due to the availability of help. They were all very courteous and polite. I am very satisfied with the work that was done.
I am very happy with. They were all professional, well-mannered and punctual.
Belfor - Fresno is responsive and fast despite delays from the city.
Belfor - St. Louis was so efficient, very trustworthy, and very kind and professional.
It almost took a year to get everything done.
We had a project with Belfor that lasted 2 yrs and I know some of the delays were with covid but Belfor had multiple chances to make things right and they missed on every opportunity. We had multiple job foreman and mistake after mistake all of which put our house in disarray. Sorry but with that said I cannot recommend Belfor for any project
I would highly recommend Belfor to anyone. I felt completely comfortable with the crew. They were dedicated, fantastic, and did everything on time.
Things took longer than what we were given the estimate for, and there was some confusion along the way that extended the time.
The guys who worked on my claim have done an excellent job they were on time and very communicative they did a quality job, especially the contractors who fixed the issues. The other part where we had to fix the outlet and the painting, they did an excellent job. They could have done much better on replacing the tiles. They had to fix the toilet. After reminding them, they added the white part at the bottom of the toilet. They were rushing to complete the job.
Belfor - Springfield was wonderful, and so was their subcontractor that they recommended.
nice people but the process took longer than it should. had to keep calling.
Already did a survey once, why a second one?
They were great from beginning to end and took care of everything.
I am satisfied with process.
Excellent service on my rebuild from Belfor. My project manager Rowan was responsive and attentive on every step of the rebuild process. Returned every call, contacted me daily with updates.
They are thorough and efficient. They do great work.
Through COVID and all the problems we had, they finally got here and got the work done. It took awhile, but I was very happy to see them get here and get things done.
They were good, young men who came in and did the work and took care of everything. It was of high quality and well-done.
The people at Belfor were good to work with. The subcontractors they brought in weren't very good.
They were very thorough in coming out and getting the restoration done. Although it did take some time due to some issues with ordering, once they got started, they were quick. They were very efficient in getting things done so I could get back into my home, which was very nice.
Belfor does great work.
Berry happy with everything
The job was done on time, and was done perfectly. I'm very happy with the work.
I am still in the midst of things with them. They charged me for some stuff that they didn't do.
I had to have Belfor come back multiple times, once they fixed the plumbing the issue persisted and caused more issues. The right hand wasn't communicating with the left hand.
Do not use this company if you would ever like to get your service done in a timely manner, correctly, or receive a reimbursement to which you are entitled to.
They were rebuilding our house after a fire. Everyone with Belfor was very nice and very easy to work with. They made the process very smooth and easy for us. The quality of work was great.
The service was great. My calls were returned promptly. Char, my main contact, was on the ball. I was extremely happy with them.
They were a pleasure to work with, timely with their services and I appreciate the end result.
Belfor really made the process of fixing my ceiling and upstairs restroom leak seamless. I didn't worry for one second and they did a great job. They were very communicative and kept me in the loop.
They had some turnover. My case kind of got lost in limbo.
From the time they came in until they left, they did nothing but try to keep everything satisfactory. They went above and beyond what they were supposed to do. They did a very good job. My wife and I were both very happy when the work was complete. There were absolutely no complaints.
They know their business and are very conscientious and available almost immediately.
They treated my home and belongings with disrespect
I have been out of my house since the first of August 2021. They just go work one or two days at a time and that is it. They said they don't have workers. That is their excuse. I wouldn't recommend them.
I would tell others to be aware, and look into them and do your research prior to using them.
Belfor is the worst contractor that I have ever dealt with in my entire life.
The service was excellent. I would highly recommend Belfor to coworkers and friends. They were very professional and finished the project from beginning to end. They were very thorough with whatever they did. They cleaned up everything. It was just perfect. I highly recommend Belfor.
The service was absolutely great. I give them two thumbs up on everything!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Belfor as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys