Their level of professionalism was great. They did an outstanding job with the work.

They did professional work and had great communication.

Every one worked professionally and fully communicative.

On time. Professional, kept me appraised as each section of the job was progressing.

Shingle Appearance

Shingle Appearance - 5 star

Areas Of Satisfaction

Areas Of Satisfaction - Everything

They are very easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service, quality of product, and timely installation met my expectations.

Contractor Knowledge

Contractor Knowledge - Derek explained to me everything that would be done to my roof and after the roof was completed, he explained everything that they found and what was done.

Communication

Communication - Both the contractor and sales person thoroughly explained everything on the contract that I signed.

Clean & Safe

Clean & Safe - When finished the crew thoroughly cleaned up around my house so the yard looked like nothing had ever been done.

Areas For Improvement

Areas For Improvement - Beantown did an exceptional job!

Recognized Excellence

Recognized Excellence - Derek and Rick (who I think was the salesman)

No doubts to recommend to friends and family.

Contractor Knowledge

Contractor Knowledge - Had concerns about my skylights because no trim around inside. Contractor assured me he could fit them .They came out perfect.

Professional & Organized

Professional & Organized - Beantown is on time throughout the project for estimate very knowledgeable. Explains everything they have to offer in detail and what to expect. Contract process is detailed and simple. Installation was flawless. They deliver what they tell you at the time of the estimate.

Communication

Communication - Beantown communicates from my first phone call to the project completed. They also followed up with all warranties and tax rebates and thank for choosing them for my project.

Installation Crew

Installation Crew - The Crew are professionals. Work ethics are unmatched, like a well oiled machine. Each crew member new there job and treated my property with respect.

Shingle Appearance

Shingle Appearance - Better that expected. Makes home look new again.

Quality Of Workmanship

Quality Of Workmanship - They use quality products and care about their work

Clean & Safe

Clean & Safe - Throughout the project they are cleaning and leave the property how they found it.

Areas Of Satisfaction

Areas Of Satisfaction - Insulation of my skylights

Recognized Excellence

Recognized Excellence - Rick Varner, for estimate and contract. Derek and crew for installation of roof and a perfect job on skylights.

Additional Comments

Additional Comments - Will not hesitate to call for next project

The company was prompt and detailed. The work and follow-through was good. They checked in with us constantly and were thorough.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations with the communication after the quote. I was contacted by the job site foreman. He gave me a list of what to expect. Carried our everything as expected. It was a good experience.

Current Referrals

Current Referrals - I have already referred my co-worker.

Recognized Excellence

Recognized Excellence - John provided exceptional service.

The project was completed in a very efficient way. It started on schedule and was done in one and half days. Areas around the house were cleaned meticulously. Nothing was damaged during the project, including the driveway (the dumpster on 4 tires and a stand was great). We are very pleased with the roof replacement results.

Professional & Organized

Professional & Organized - The team fixed many problems created by the original roofer 25 years ago: the roof was leaking for 25 years due to missing flashing; 2 bathrooms exhausts were erroneously left inside the attic.

Shingle Appearance

Shingle Appearance - The onyx black shingles on the roof look very beautiful.

They provided great customer service.

Areas Of Satisfaction

Areas Of Satisfaction - They both met and exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize the owner, Jim and Derrick. All of them great, but I worked closely with Jim and Derrick more so.

Additional Comments

Additional Comments - I am a very happy customer.

Beantown does an excellent job. They are great workers and did a wonderful job finishing the roof on time. Overall, they did a great job.

Overall best company and crew. Very knowledgeable and professional. I will most definitely recommend Beantown home improvements to my family and friends

Areas For Improvement

Areas For Improvement - Beat my expectations

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship. Knowledge. Very courteous. Clean. Overall best company and crew

Recognized Excellence

Recognized Excellence - John and Derik. Great guys

Additional Comments

Additional Comments - The best around

They did an excellent job from start to finish.

Recognized Excellence

Recognized Excellence - John Fossetti was thorough and explained the process and quote components in an easy to understand manner.

Installation Crew

Installation Crew - The Beantown Home Improvements installation crew was organized and professional. Very much so.

Quality Of Workmanship

Quality Of Workmanship - I am definitely satisfied with the quality of the workmanship.

It was a very positive experience.

Installation Crew

Installation Crew - The installation team were on time and did everything they said they would do.

Shingle Appearance

Shingle Appearance - The shingles look good.

Quality Of Workmanship

Quality Of Workmanship - They were thorough and did a good job cleaning up.

Areas Of Satisfaction

Areas Of Satisfaction - The job was finished ahead of schedule, exceeding my expectations.

Current Referrals

Current Referrals - I had a friend who had them do his work, he was happy with them and that is why I asked them for an estimate.

Recognized Excellence

Recognized Excellence - I want to recognize Rick and Derek for their exceptional service. Rick was very informative and Derek, the project manager, was a good guy and got everything done right on time.

Recognized Excellence

Recognized Excellence - I have worked with beantown several times and their people are the best. John the salesman was very knowledgeable about the roofing replacement process and guided me through it quickly and efficently answering any questions i had. Steve the project manager arrived on time with the crew and they did a great job replacing the roof on the main home and also my shed. The roofing crew was also hard working and made sure the job was done perfectly so i am once again a satisfied customer

Fantastic job from start to finish. 100% satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - From start to finish we were very satisfied.

Current Referrals

Current Referrals - My sister

Recognized Excellence

Recognized Excellence - Each member we had contact with was fantastic.

Additional Comments

Additional Comments - Would highly recommend your company to anyone looking for your services.

Areas Of Satisfaction

Areas Of Satisfaction - Amazed at how fast and accurate the work was done.

Recognized Excellence

Recognized Excellence - Rick was absolutely amazing to work with. Grateful for his knowledge and patience with explaining every detail with a roof replacement.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Jim Ewell.

Additional Comments

Additional Comments - They were professional, worked longer hours than we thought, and cleaned up well. The crew was very nice.

Recognized Excellence

Recognized Excellence - Everyone was outstanding

Additional Comments

Additional Comments - Great experience, will recommend Beantown Improvements to others!

Areas Of Satisfaction

Areas Of Satisfaction - They were careful with my landscaping. Which was a concern.

Recognized Excellence

Recognized Excellence - Yes Derek, the Foreman and my initial contact with Rick. Thank you both

Additional Comments

Additional Comments - All I all very good value and a pleasant experience. Thank you

Areas Of Satisfaction

Areas Of Satisfaction - All areas met or exceeded expectations

Recognized Excellence

Recognized Excellence - Yes! The entire Beantown team. All were a pleasure to deal with and very professional.

Additional Comments

Additional Comments - When we were searching for a home renovation contractor we had a feeling Beantown Home Improvements was the right choice for us. And they certainly came through in all aspects of our window, siding and decking projects. We will definitely be using Beantown again and recommend them to anyone in need of the services they provide.

Recognized Excellence

Recognized Excellence - The entire crew was wonderful for the entire project! They were so kind to my children and just all around lovely!

The quality is excellent, and the roof looks unbelievable.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The roof installation met/exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize the project manager, Derek.

Additional Comments

Additional Comments - I'm just overwhelmed with how nice the roof looks. It's great.

Communication

Communication - They were wonderful.

Areas For Improvement

Areas For Improvement - There was only one thing I questioned, but they came right back to fix it. They didn't fall short in any.

Areas Of Satisfaction

Areas Of Satisfaction - The whole thing is wonderful. The house looks amazing now.

Recognized Excellence

Recognized Excellence - In all areas, from the first phone call, to the end, they were all great.

Communication

Communication - From initial contact through completion this company was above most of the competition in communicating. Most just made an estimate from satellite photos and emailed me the estimate.

Areas Of Satisfaction

Areas Of Satisfaction - Outstanding presentation of everything you need to know about roof installation, permiting, OSHA requirements, building code requirements and materials. Given that roof replacement is ripe for a scam, this thorough presentation allayed my fears. I can't tell you how many people I have had walk up to my door trying to sell me a new roof.

Only company that looked in attic for any problems

Would definitely recomend and have already before this survey

Areas Of Satisfaction

Areas Of Satisfaction - They showed up when they said they would! They did great work on the house They did what they said they would They cleaned up like a job site should be And they asked if everything was done to satisfaction

Areas For Improvement

Areas For Improvement - Very happy with all of the work!

Likely To Refer

Likely To Refer - Would absolutely recommend them

Customer Suggestion

Customer Suggestion - Not at this time.. again it was very positive experience and I like to have people do what they say they would instead of bunch of back and forth BS.

Additional Comments

Additional Comments - Happy with their work and would use them in the future!!

The siding that they did looks beautiful. They did a fantastic job

Areas Of Satisfaction

Areas Of Satisfaction - They are always on time and everyone was professional. The communication was fantastic and the quality of work was excellent.

Recognized Excellence

Recognized Excellence - I would like to recognize Jim, the on site manager.

Additional Comments

Additional Comments - I was very impressed with the installers. It was very hot that day, and they worked hard and did not take any breaks but lunch. They worked 12 hour days until they completed the project.

I would definitely recommend Beantown. They did an amazing job under the tricky circumstances of our project.

They did a great job.

On time, On budget with problems resolved and even extras thrown in.

We are very pleased with how our project came out. Jim was very responsive to our requests and his crews were skilled and professional.

Offered ideas and options - like gutters w/leave cover. Price is competitive. Stayed in touch as soon as contact made, through the negotiating process, and through competition including final touches and inspection with cell phones and office staff. Workman were courteous, skilled, cleaned up, roof done in two days w/o incident.

I would highly recommend Beantown Home Improvements. Right from the start the entire project went smoothly. We did a lot of research and interviewed with eight roofing companies. Beantown was right in the middle of the price range, not too high and not too low. The thing that set them apart from everyone else was they were the only roofing company to show us the contractors license, the insurance certificate, not one other builder did that. We felt their price was right around the middle of the estimates, we didn’t feel like we were being taken or scammed, we knew they were the right choice. And the roof came out fabulous, it was worth every penny we spent and we have total peace of mind with Owens Corning’s warranty. Go Beantown !

Great overall experience working with Beantown Home Improvements. Great work ethic, quality of materials & speed of installation. Someone was always available to answer questions or concerns.

Additional Comments

Additional Comments - Excellent company highly recommend

Beantown, Jim and Derek are great! They answered all our questions and immediately addressed any issues we had, which were very few!

Areas Of Satisfaction

Areas Of Satisfaction - They were very reliable and did a good job.

Recognized Excellence

Recognized Excellence - They all did a good job. I can't think of the manager's name right now.

Arrived on time and were very efficient.

They are reasonably priced, explained everything, including the materials. We are happy with them.

Excellent work from beginning to end. Came in right on budget with no hidden costs.

I would recommend Beantown Home improvements to friends and family. I look forward to doing business with them again for other projects in the future.

Very easy to work with and extremely pleased with the work that was done!

Contractor Knowledge

Contractor Knowledge - Answered all questions thoroughly

Communication

Communication - Very impressed with the responsiveness of the team! They were quick to answer emails and called right away, both after initial inquiry and once we decided to move forward with the project.

Installation Crew

Installation Crew - Was a 2 day job - I was impressed that crew didn’t leave all cleanup to the end

Quality Of Materials

Quality Of Materials - Solid warranty for new roof

Schedule

Schedule - I expected months between signing and new roof, very happy to have it done within a few weeks

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness, efficiency, cleanliness

Recognized Excellence

Recognized Excellence - Isabella, Derek

The roof was installed in one day. The crew was great with a lot of attention to detail. The clean up around the house was 👍 also.

I love my beautiful new roof. Beantown was amazing. Price was reasonable, arrived exactly when they said they would. Old double roof was off and new roof on in 7 hours. The crew was great cleaned up everything. I highly recommend Beantown.