We had wind damage to aluminum facia on a Friday night. I contacted Bayside via email Saturday morning, expecting to get on the list Monday. I had a response from Andrew within minutes and a tech was here within the hour. The loose facia was removed and replaced with new within another hour. All on a Saturday morning. This is outstanding service and I thank you!
Types of work - This was a small aluminum facia repair
Communication - Both Andrew and the tech kept me informed of their intentions
Recognized Excellence - Andrew Lewandowski was extremely responsive and provided nearly instant results!
Areas Of Satisfaction - Quick response and quality workmanship
Additional Comments - I always recommend Bayside and I wrote a glowing report on the Nextdoor local social media site. I heard many similar stories from other satisficed clients.
It was a professional and efficient experience from job estimate to job completion. Your staff is remarkable and very hard working. Clean-up was also very impressive. Yes, I would be very likely to recommend Bayside Exteriors to a friend.
Types of work - Gutter and downspout replacement and installation of gutter guards.
Recognized Excellence - Pat Martin and Matt Cates were a pleasure to work with.
The work crew was excellent! They were prompt and worked long days. They also made sure that everything was cleaned up properly before they left each day. The overseers of the job were very communicative. I appreciated that they kept me informed of what was happening daily. They also answered all my questions. Great team!
Areas Of Satisfaction - The overseers of the job were very communicative. I appreciated that they kept me informed of what was happening daily. They also answered all my questions. Great team!
Recognized Excellence - Michael
Bayside has been a godsend to me in terms of providing what was necessary to stop leaks coming from my roof and windows. After 5 years of unsuccessfully trying to prevent leaks from coming through my new windows which directly face the bay, I called Bayside and they installed special blue flashing under the windows which finally stopped the leaks. Bayside was also able to identify that the flat roof on my house was incorrectly installed. They corrected it and the leaks stopped. I also love their maintenance contract for loss of roof shingles due to high winds. They are quick to respond and very helpful in resolving any issues I have had with my roof and my house exterior. They always do quality work and I would use no other company for my house exterior needs.
Recognized Excellence - Amanda in the office has been wonderful and the owner Andrew has provided personal attention whenever I have needed it.
Areas Of Satisfaction - I have been satisfied with all that Bayside has done to my house. I especially like their unique maintenance contract.
Areas Of Satisfaction - Installation was outstanding. Very hard working crew
Additional Comments - Thanks for the guys coming back to the site and doing additional cleanup of small debris. We appreciated it!
Areas Of Satisfaction - The roof is beautiful. It keeps the rain away, and I am a happy camper! My dogs love the doors!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bayside Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys