The salesperson showed us samples of a lot of options, but suggested we visit the showroom in Yukon before making a final decision. Looking at bathroom models there really helped us feel confident in our selections. We had to wait a while for our installation date, but once the work began, everything went very smoothly. The installation guys were very knowledgeable, professional & punctual. They communicated well with us throughout the job & completed the work ahead of schedule. The clean-up job at the end was excellent. The bathroom looks great & we are very pleased with the outcome.

Clean

Clean - Excellent!

Communication

Communication - The office kept us updated on our installation date. The installers checked with us about locations & height of grab bars, shower, cabinets, etc.

Quality Of Materials

Quality Of Materials - Very good quality materials.

Quality Of Workmanship

Quality Of Workmanship - Everything was done with precision.

Recognized Excellence

Recognized Excellence - Gary was exceptionally diligent in his work ethic & handled unexpected problems with ease.

Areas For Improvement

Areas For Improvement - We had no disappointments.

Areas Of Satisfaction

Areas Of Satisfaction - The job was finished earlier than we had been told to expect. Clean-up was very thorough. Bath Planet did exactly what they said they would.

Sales Knowledge

Sales Knowledge - Very easy to work with.

Todd is a great representative of the company

Recognized Excellence

Recognized Excellence - our installer. and Todd

Additional Comments

Additional Comments - met all our expectations and we have a much nicer master bathroom now

They were very, very good at their job and very efficient and very nice people.

Recognized Excellence

Recognized Excellence - Brad, the installer, and the estimate person, Joey, were very good at their job.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations and Brett went above and beyond.

Additional Comments

Additional Comments - I am really happy with our shower; he went above and beyond for me compared to the people who built the house.

This was a professional operation from A to Z.

Great planner, great installers. Cleaned up each day before leaving. Will definately recommend!

Everything about our experience was professional

Communication

Communication - Our questions were answered in a timely manner

Quality Of Materials

Quality Of Materials - Our shower is beautiful!

Recognized Excellence

Recognized Excellence - Both Brandon and our installer (Aaron?) were helpful and acted like they were working on their own home

Areas Of Satisfaction

Areas Of Satisfaction - Your general customer service is excellent in every way. Thank you

They did a great job.

Recognized Excellence

Recognized Excellence - I would like to recognize the installer for his exceptional service.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations.

They did excellent work.

Recognized Excellence

Recognized Excellence - I would like to recognize the installers.

Personal Message

Personal Message - I appreciate the quality of the work that was done. They completed the job in 2 days.

The quality of work was excellent, they kept the work area very clean and kept me informed of the day to day process.

Clean

Clean - They cleaned the work site every evening before leaving.

Communication

Communication - They let me know each evening what had been done that day and what to expect the next day

Quality Of Materials

Quality Of Materials - The materials used are very durable and attractive.

Quality Of Workmanship

Quality Of Workmanship - They were cery knowledgeably about the job.

Recognized Excellence

Recognized Excellence - The foreman on my job Tom he was very knowledgable & very easy to communicate with

Areas Of Satisfaction

Areas Of Satisfaction - All area's the planning and work on the project was excellent. So much so that after doing one bathroom we had them come back and do another one

Sales Knowledge

Sales Knowledge - Very easy to communicate with also

Additional Comments

Additional Comments - We were very satisfied and glad we chose a local company

Areas Of Satisfaction

Areas Of Satisfaction - the installer / the quality of the installers work and communication with Doug the installer...

Additional Comments

Additional Comments - Extremely happy with the shower !!!!!!

Areas Of Satisfaction

Areas Of Satisfaction - Installation definitely exceeded our expectations

Sales Knowledge

Sales Knowledge - He was knowledgeable.

Additional Comments

Additional Comments - Completely happy with our new bathroom.

Recognized Excellence

Recognized Excellence - Phil was the installer and was terrific to work with. Very dependable easy to talk with and he completely described the installation steps.in non layman wordds.

Areas Of Satisfaction

Areas Of Satisfaction - All our needs were met or exceeded.

Additional Comments

Additional Comments - i would not hesitate to use Bath Planet again.

Recognized Excellence

Recognized Excellence - Joey was a great design consultant and explained everything great!

Areas For Improvement

Areas For Improvement - None, pleased with everything

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great.

Additional Comments

Additional Comments - It was a great experience and we are very pleased with everything and will use bath planet for any additional bathroom remodel needs.

Additional Comments

Additional Comments - I was very satisfied with them.

Clean

Clean - We love Gary. He did an amazing job.

Areas Of Satisfaction

Areas Of Satisfaction - We love our master bedroom shower now

I am very satisfied with the bath remodel I received, love the finished product!

Recognized Excellence

Recognized Excellence - Everyone

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Great service, great equipment, and workers

Quality Of Workmanship

Quality Of Workmanship - Great workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with the workmanship

Additional Comments

Additional Comments - Great experience, too bad I don't have more baths to do with them.

The people at Bath Planet were friendly and extremely professional! They went out of their way to assure us that even if there was unknown damage behind our old shower, the repairs were included in the price of our new one! They kept us up to date on what was going on at all times. They left my bathroom and house cleaner than they arrived! Amazing job!

Schedule

Schedule - Although my bathroom was scheduled for August, they were able to get us done in July!

Recognized Excellence

Recognized Excellence - Our Technician Wes was very polite and professional! He even took time to show me what was going on, and how they were fixing issues they found once removing the old shower!

excellent service project was done ahead of time

Quality Of Workmanship

Quality Of Workmanship - very happy

Professional & Organized

Professional & Organized - very much so

Schedule

Schedule - great

Recognized Excellence

Recognized Excellence - Garret and Gary

Areas Of Satisfaction

Areas Of Satisfaction - met all of my expectations

Installer Knowledge

Installer Knowledge - Gary kept us in the loop on the whole project

Work Done Right

Work Done Right - very happy

Sales Knowledge

Sales Knowledge - very knowledgeable

Design

Design - yes

Additional Comments

Additional Comments - would like to thank Bath Planet for the fine job that was done, WE LOVE IT

Customer service was outstanding. From Garrett who came to our home for the initial consult, to the ladies in the office who kept us informed, to Brett who did all of the work. Totally will have you do my guest bathroom when the time comes.

Recognized Excellence

Recognized Excellence - As mentioned in the first question., Garrett, Brett and the ladies in the office. Also my husband and I visited the store in Yukon and the lady in the shop was totally helpful by showing up the materials in a larger scale.

Areas Of Satisfaction

Areas Of Satisfaction - love our new bathroom.

Recognized Excellence

Recognized Excellence - Brett & Taylor did a great job!

Additional Comments

Additional Comments - Thank you!

Recognized Excellence

Recognized Excellence - Gary did the installation, and Joey set up everything. Both did a great job.

Areas For Improvement

Areas For Improvement - Everything was straightforward and they communicated clearly. Nothing fell short.

Areas Of Satisfaction

Areas Of Satisfaction - They were a better deal than the other competitors and provided excellent service.

They were very professional and finished the job in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - We were very pleased with the whole product.

Additional Comments

Additional Comments - If we ever have another bath that needs to be repaired, they will be doing it.

Went beyond my expectations, They were clean and professional while in my home. They answered all my concerns and the end result was amazing. Highly recommend bath Planet.

Areas Of Satisfaction

Areas Of Satisfaction - Everything

Installer Knowledge

Installer Knowledge - Excellent

Additional Comments

Additional Comments - Would recommend to everyone i know.

The work was outstanding.

Areas Of Satisfaction

Areas Of Satisfaction - Their workmanship was great. They got here on time and did the job quickly.

Additional Comments

Additional Comments - Everything they did was what we expected, and they did it in a wonderful manner.