I recommend Bath Planet to anyone who wants to redo their bathroom. Service is great & everything is done in a timely manner. I am very pleased with their work.
Areas Of Satisfaction - Workmanship & time frame of job completion.
Recognized Excellence - Josh, Tyler, Gabe, Riley, & Brad McDowell. These young men were a pleasure to work with & should be recognized for a job well done. They were very professional & polite. Brad McDowell has a great crew working for him.
Personal Message - Wonderful service & great people to work with.
These guys were great, all in all, and for the price they are unbeatable. The crew was quite courteous and very knowledgeable. I really enjoyed being able to pick out my own material. Very pleased with my new bathroom!
Sales Knowledge - Nick was very professional and personable. I was able to address all my concerns and he was very considerate towards them. He also made recommendations that were spot on and I will definitely recommend him to anyone I know!
Quality Of Workmanship - I was extremely impressed with the plumbing install, most of all! Very professional!
Likely To Recommend - These guys were great, all in all, and for the price they are unbeatable. If I have another bathroom to do in the future, I will be calling them back! These guys were great, all in all, and for the price they are unbeatable. The crew was quite courteous and very knowledgeable. I really enjoyed being able to pick out my own material. Very pleased with my new bathroom!
Areas Of Satisfaction - The convenience they provided. I was able to give them a key and they would call me when they arrived/left so that I could set my alarm. I didn't have to take any time off of work.
Recognized Excellence - Danny (who tiled) was the most professional person. He was friendly and respectful, plus his tile job was outstanding. Nick was a great representative and Wayne did an amazing job with the plumbing and demo. Brad was also very friendly and helpful. I felt like my project was in good hands with this group.
Personal Message - Great job! So far, I have every confidence that this bathroom will last another 50 years.
Great job and liked management double checking his workers. The workers where very professional and knew their craft. Very happy and have already told others of the great work.
Areas Of Satisfaction - Quality of work and finished project. Timeliness the project took was right on.
Recognized Excellence - All did a great job. We had several different craftsmen during the project.
Areas Of Satisfaction - Very happy with the floor tile.
Areas Of Satisfaction - The installation process was seamless.
Recognized Excellence - Nick, Josh and Mike all did a nice job.
Personal Message - Their company did a good job for us.
I was satisfied with everything that Bath Planet of Montgomery did.
Areas Of Satisfaction - I was most satisfied with the end result.
Recognized Excellence - I would like to recognize everyone that I came in contact with.
Personal Message - I would like to say that I appreciate the service and I love the work that they did.
They were functional, good workers, and they were almost family by the time they were finished here! The whole set is beautiful.
Areas Of Satisfaction - The workmanship. The way they just kept going back over everything really impressed me.
Recognized Excellence - The "leader of the gang" as I call him. But I don't remember any names. The electrician, the plumber, and the boss were all good and very informative.
Personal Message - Keep up the good work!
The people who came to do the work did a very good job. They were very polite and conscious of the fact that I had pets. They were conscientious about their work.
Areas Of Satisfaction - The quality of the work, and their commitment to getting it done.
Recognized Excellence - Both of the men who came were fine, but Brandon was exceptional, and that's because he had to stay by himself.
Personal Message - Thank you for the quality work. They're coming back to do a new towel bar and soap holder. They didn't have to do that for me, but they ordered it for me instead of me having to go out, since I have arthritis. I thought that was kind.
Additional Comments - The man who came the second day had to be by himself, and he stayed almost twelve hours to finish the job. He was here until 9 PM to finish the job, and he was very polite. I appreciate his effort so much. I thought that was unusual that he would stay so late instead of just leave. I think his name was Brandon, but I'm not sure.
Areas Of Satisfaction - I am most satisfied with how fast the job was completed. They got it done in one day.
Recognized Excellence - I would like to recognize the two installers.
Areas Of Satisfaction - All of it, because the work was very efficient.
Recognized Excellence - Joshua and I think the other guys name was Brandon.
Personal Message - Keep up the good work.
Areas Of Satisfaction - The end product is so great! And Nick was great to work with! Great communication.
Recognized Excellence - Nicholas Lindsay was great!
Personal Message - We're really satisfied with our experience! We had no issues at all!
Bath Planet is very professional, the work is very durable and I am very satisfied.
Areas Of Satisfaction - I am most satisfied with professionalism of the installers. They were courteous and provided good work.
Personal Message - Keep up the good work.
Areas Of Satisfaction - Material and workmanship
Recognized Excellence - the installers
Personal Message - keep up the good work
Areas Of Satisfaction - The installers were professional, efficient, and polite. They got the job done quickly.
Recognized Excellence - Nicholas Lindsay was professional and knowledgeable. He was honest about the product and a very personable man. The thin installer with short hair did a great job.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Recognized Excellence - I would like to recognize Nicholas Lindsay and his crew. They were all good.
Improvement Suggestion - They consulted with me on all installations and made sure that everything looked how I wanted it to look. They were really good.
Personal Message - Keep doing what you are doing.
Areas Of Satisfaction - I was satisfied in all areas.
Recognized Excellence - I would like to recognize Nick and Brad.
Personal Message - Their people did a great job.
Additional Comments - They did an outstanding job. I would highly recommend them.
Areas Of Satisfaction - I was most satisfied with the timeframe.
Recognized Excellence - Brandon, the installer, was great!
Personal Message - You have a great product, and a great crew.
Additional Comments - I am very happy with the people and product.
Areas Of Satisfaction - The final product was excellent.
Recognized Excellence - I would like to recognize Nick Lindsay for a great job.
Areas Of Satisfaction - The friendliness of the personnel and the cleanliness as they worked and as they left.
Personal Message - Thank you for a job well done and Im enjoying my new bath.
Areas Of Satisfaction - I was satisfied with the quality of the work and the materials were excellent. They kept me notified on the progress, how much longer it would take. It was a very good operation.
Recognized Excellence - The two individuals that did the work here did exceptionally good work. Both of those people provided exceptional service. They kept me informed.
Personal Message - The owner has been out here twice following up work. I have chatted with him on several occasions and they are well supervised. The owner of the company came out here daily and after the job was done he was here to make sure it was done right and to make sure that we were satisfied.
Areas Of Satisfaction - I was satisfied with the materials and the way it looks.
Recognized Excellence - They made sure everything was put back the way it was supposed to be.
I could not be more pleased with the replacement of my tub with a walk in shower. They did an excellent job. Everyone involved was extremely nice.
Areas Of Satisfaction - I was most satisfied with how they did a wonderful job. They could not have been nicer.
Recognized Excellence - Brandon gave exceptional service.
Bath Planet provided excellent service and there have been no problems from the beginning to end. They did an excellent job explaining what to expect throughout the process. They offered really great suggestions for my project. They provided excellent craftsmanship during the installation.
Areas Of Satisfaction - I was most satisfied with the excellent communication from Bath Planet. They did what they promised and they met all of the scheduled appointments and time frames.
Recognized Excellence - I would like to recognize Nicholas Lindsay and Brad McDowell for their exceptional services on my project.
Personal Message - You did a good job with your personnel choices!
I was very skeptical of the design initially, but I trusted their work and waited for the finished product. It looks great and we could not be more pleased with the new look in our bathroom. We appreciate their hard work and getting the job done in a timely manner. Everyone was pleasant to work with and answered questions and concern with confidence and knowledge. I will most definitely recommend Bath Planet to anyone.
Areas Of Satisfaction - Everyone we dealt with was very professional, yet personable. I felt like we received good quality work for a satisfactory price. When the workers were here, they worked to get the job finished in a timely manner.
Personal Message - Thank you for your hard work! It looks wonderful!
Recognized Excellence - I was most satisfied with the product. The people were very friendly and nice. Also, I felt safe with them.
Additional Comments - They have a great product, and it's a great organization.
Bath Planet was professional and did very timely work. I am very satisfied with their product. If I ever do my own home bathroom I would use them as well.
Areas Of Satisfaction - I was satisfied with the presentation. It was very well done. I was satisfied with the information the salesman volunteered that saved us some money. I just so happened to be wearing my Army shirt and that saved us $500. That was great.
Recognized Excellence - The whole crew was very knowledgeable. They came in and did what they said they would do. They did the job in the time they allotted.
Improvement Suggestion - Bath Planet did a really great job.
Personal Message - Thank you. The job was very well done. It's easier on my mother. That worked out well.
Areas Of Satisfaction - I was pleased with their professionalism of the crew, the salesperson, Nick, and the owner, Brad. They were upfront about everything and did a fine job. I am very satisfied with what they did here.
Recognized Excellence - They were all very nice. They were very professional and on time. They came I and did the job and took care of the house while they were here. They did their work and it looks great. I have enjoyed using it.
Personal Message - Keep up good work!
They did great work but my request wasn't followed as I wanted my shower head was asked to be raised 1 foot but they failed to do so .so they gave me a bar too extend shower head which was good but not what I order
Additional Comments - I could not find anyone else who could do this job.
Overall I am satisfied with the quality product and service I received from Bath Planet. The only thing I would ask if for better communication with the customer.
Problem Resolution - They had to come out two times to fix a couple of minor issues. They did respond promptly, which was great.
Areas Of Satisfaction - Nick, my salesperon had a great attitude and he wasn't pushy at all, which was fantastic.
Recognized Excellence - I would definitely recommend Nick, the guy who sold me the unit.
Areas Of Satisfaction - I am, in general, pretty satisfied.
Recognized Excellence - Nick, Joe, and Corey were all great. Raymond was great, too.
Areas Of Satisfaction - They were able to install the new tub with the 42 year old green tile in an attractive way. It actually looks night.
Recognized Excellence - They all good at there job.
Current Referrals - No
Areas Of Satisfaction - The length of time it took to get the work completed was right on target.
Improvement Suggestion - There was an oversight in the billing process that resulted in the salesperson having to return for a second payment. This was unfortunate and caused some inconvenience. Closer attention should be paid to estimating and invoicing the work.
I would highly recommend bath renovations to anyone that is considering remodeling. We are very satisfied. We give them an A+ rating. I'm very proud of my new bathroom.
Recognized Excellence - There were a couple of guys that came out, but I was very much impressed that the owner of the company was working along with the rest of the guys. All of them were good. I was very much impressed with the owner who worked just like they did.
Improvement Suggestion - No, I give them an A+. They did what they said they would and my bathroom looks nice and clean. They did everything they said they would and in the time frame.
Additional Comments - We are very pleased.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet of Montgomery as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys