Overall price and material quality does not match.

The crew was punctual and on time. They were hardworking. The job only took a day when it was initially quoted for two days.

The people that installed it were very professional and did what they said they would do. They came in and removed the equipment that was in there and you couldn't tell they were even there except for the new shower.

They were on time and did the job in a day, like they said they would.

Installers were efficient and did a great install and clean-up

I was very happy with the two people who came and installed it. They were very professional and a big help.

After one week my wife and I have noticed imperfections of the installation

I think they were excellent to work with.

I and very happy with the new shower and the installation process was quick and easy.

We were given good advice and had all of our questions answered in order for us to decide what best fit our needs.

The installation team was very professional, took care to not damage any thing, and completed the work on time. The final project is beautiful

The installers David and Dakota were very good and did a excellent job.

I would say a three because of price. I had three quotes, and all were relative to doing the same thing, and Jacuzzi was the highest, and I wish I had known that.

From the time the sale agent showed up to the final inspection, We were so impressed at how quickly they did their job. It was hard to wait the 24 hours before we could use our new shower.

The sales team are not honest the interest rate they told us was different from that of the finance company

I have already shown off my new bathroom and I believe my friend is going to use Jacuzzi Bath Remodel by Capital for her conversion.

They had all the materials they needed to complete our job. They were professional and friendly. Our new bathroom looks great.

I'm not happy with the caulking job done on my shower install. It's sloppy and in some spots not properly done.

The installers were very respectful of me and my space. Pleased with the product.

The project went well. It was completed when expected. The work quality was good.

The installers were excellent. You can't find anybody better.

Excellent job by your crew; communicated work process and completed/cleaned up work in a truly professional manner!

Our shower turned out as promised, the 2 man crew arrived around 8:15 and were finished and gone by 3. They were professional and courteous, easy to notice this wasn’t their first time. Everything was clean and picked up when they left.We love our shower!

They were fast, clean, and friendly.

July 17, 2025
To: Andre Robertson-Barran
From: Fred Lavallee & Leslie Fesq-Lavallee
Re: Walk-In Shower Installation

Dear Andre,

First, apologies for taking so long to get this off to you. It doesn’t reflect any dissatisfaction with the process or the result. We’re happy campers, just occupied with other goings-on. And with taking lots of showers.

We’ve been very pleased with every step of the process from start to finish. We’ve only needed to make a few major renovations at this or any home we’ve lived in, and so were nervous about undertaking a project like this. You and your contractors put our nerves at rest.

Many thanks to you personally for all your help along the way. From our first discussions at the kitchen table, you explained the many choices available and took us to a design we’d hoped for. You patiently explained the various financing options and helped us find an approach that fit our means. When we pulled the fast one on you late in the game (addition of a downpayment), you walked us through a process that should make that happen. We hope to receive from Service Finance soon a document that reflects the change in our Agreement.

We were equally impressed with the professionalism and workmanship of Jacuzzi’s installation contractors. They arrived exactly when promised and with the materials needed for the work. They worked quickly and efficiently with no interruption of things going on around them. Even the cats. They answered our questions and explained the few follow-up things we needed to do after they were back on the road. They cleaned up every smudge the work created and carried away every scrap of project waste. We’d welcome those boys back for any future job of its kind.

So please accept our thanks for taking us just where we’d hoped to go. We’d recommend in a moment the service provided by Jacuzzi to anyone with a project like ours. And as I said, you’ve got happy campers on your hands.

Our very best to you and yours.

Fred & Leslie