The installers were very respectful of me and my space. Pleased with the product.

The project went well. It was completed when expected. The work quality was good.

The installers were excellent. You can't find anybody better.

Excellent job by your crew; communicated work process and completed/cleaned up work in a truly professional manner!

Our shower turned out as promised, the 2 man crew arrived around 8:15 and were finished and gone by 3. They were professional and courteous, easy to notice this wasn’t their first time. Everything was clean and picked up when they left.We love our shower!

They were fast, clean, and friendly.

July 17, 2025
To: Andre Robertson-Barran
From: Fred Lavallee & Leslie Fesq-Lavallee
Re: Walk-In Shower Installation

Dear Andre,

First, apologies for taking so long to get this off to you. It doesn’t reflect any dissatisfaction with the process or the result. We’re happy campers, just occupied with other goings-on. And with taking lots of showers.

We’ve been very pleased with every step of the process from start to finish. We’ve only needed to make a few major renovations at this or any home we’ve lived in, and so were nervous about undertaking a project like this. You and your contractors put our nerves at rest.

Many thanks to you personally for all your help along the way. From our first discussions at the kitchen table, you explained the many choices available and took us to a design we’d hoped for. You patiently explained the various financing options and helped us find an approach that fit our means. When we pulled the fast one on you late in the game (addition of a downpayment), you walked us through a process that should make that happen. We hope to receive from Service Finance soon a document that reflects the change in our Agreement.

We were equally impressed with the professionalism and workmanship of Jacuzzi’s installation contractors. They arrived exactly when promised and with the materials needed for the work. They worked quickly and efficiently with no interruption of things going on around them. Even the cats. They answered our questions and explained the few follow-up things we needed to do after they were back on the road. They cleaned up every smudge the work created and carried away every scrap of project waste. We’d welcome those boys back for any future job of its kind.

So please accept our thanks for taking us just where we’d hoped to go. We’d recommend in a moment the service provided by Jacuzzi to anyone with a project like ours. And as I said, you’ve got happy campers on your hands.

Our very best to you and yours.

Fred & Leslie

For the cost of the premium installation, there should be more modern options to the shower head choices, very basic, not impressed. Installation left plastic and metal debris from the trimming and cutting on our lawn and driveway, had to pull metal shards out of car tires, dog ate some plastic trim that was in grass. Finish looks good, not sure the longevity of the installation, large gaps in all wall pieces and trim are filled with large amounts of silicone, not as tight of a build quality i was expecting. Some pieces were not in order and they had to change some of the installation process. Just ok , not impressed at all.

Everything went to plan & schedule.

The two crew members did a fantastic job. I couldn't have asked for anything better. They didn't even take a break, and it was the hottest day of the year.

Didn't really keep us well informed on the status of the start date and not sured of the value (see Value comment).

I would definitely recommend Jacuzzi to a friend.

I would get another estimate from someone else to,,there is nothing that this that nosays Jacuzzi other than the price...Every little thing costs extra..wish we would have gotten other estimates...but it was done in one day as promised..safety was the main thing to do the conversion..when your in your 70's you need to not fall in the tub .

They did exactly what they promised. They were in and cleaned up after themselves. They were very polite and got the job done in one day.

Slow to come and fix grout and door problems. Tech that do come did a great job repairing things.

5 STARS are not enough! This was a 10 STARS CONVERSION!

Sales person was very un-coperative in forwarding needed documents for signature after instalation.

Diego And Nelson were very hard workers prepared the job nicely before starting and cleaned up really good after the job was done

I live in a seasonal town, where most people only work in the summer. I will recommend to my friends. However I do think it is a little pricey! I’m not sure if they can afford it.

I was very pleased, I couldn't have been happier. They did a great job! I recommend them to all of my friends.

They were very good, however, I had a problem with the job. I had a big leak and could not use my shower until they fixed it. They did not get back to me right away. The remodel was great.

I was so pleased with the entire job.

It was very good work.

Sales personnel did not tell the whole truth and lead me to believe I would qualify for VA or partial payment

It turned out beautiful.