The sales rep made promises that the crews couldn't deliver on, and they pushed off my concerns to the finisher who ended up disregarding. I ended up doing the last bit of painting myself and my outlets in several parts of my house are not working after they "finished". The sales rep said that the siding would look "seamless" but the finisher literally said, "I don't know why he said that...and that it's fine the way it is".
Austin Pro Siding & Windows was professional, stuck to the schedule, and their customer service is above and beyond.
Austin Pro was recommended to us by a neighbor who had used them several years ago. We had a very big project with siding, windows and roof and trusted the team at Austin Pro.
Very slow to respond and get the work accomplished and difficult to get them to come back for minor issues after work completed and paid for.
Still waiting for job to be finished
Out of a sea of less than desirable home contractors, Austin Pro Siding is a shining star, Head and shoulders above all else.
I was very satisfied with their work.
This was the 3rd job Austin Pro has done for me, all three were first rate! I don't even bother to call around for bids when I need windows, I just call Austin Pro.
Austin Pro Siding & Windows provided excellent customer service, they were sensitive to what I needed and I am very satisfied with the results. I would recommend them to others.
Very happy with the work Austin Pro did. Exactly the type of professionals I was looking for, straightforward, high quality, good value. You can find cheaper, but you won't find better. My project was windows, siding, and paint, I'll be hiring them for the roof too when its time
The entire process was easy. Everyone was friendly and easy to work with. Overall quality of work and attention to detail was excellent.
Austin ProSiding & Windows provided excellent service. They were on time and on budget as promised. I would highly recommend them.
I own several houses and would choose Austin Pro Siding & Windows to do the next one.
I am very satisfied with the work they did.
They were extremely professsional and handled my job in the time and budget promised. I am extremely happy with their service.
It was a fantastic outcome. The quality and product are perfect.
Really great work for the price. I’m sure had covid not been a thing we’d had an even better experience with the Austin Pro Siding Team.
Would recommend 100%. Tracy quoted me fair prices and Kevin was an amazing project manager! Kevin was a huge help creating my vision and gave me great feedback when I asked his opinion. He did a great job at communicating with me and his team during the project. The Punchout guy Camron was super laid back and got all of my lights back up, touched up paint and even installed my new doorbell. I will 100% use Austin Pro again.
Great communication and short lead time on our project even in a crazy market. The project was finished quickly and with high quality. The folks at Austin Pro did a great job listening and answering our questions - both at the job site and through email communication with folks in the office.
Cameron did a fantastic job on the follow-up work. He was great.
We were pleasantly impressed with their professionalism and ability to communicate to any questions. They were quick to rectify things that had not been done.
It turned out better than I expected.
Austin Pro Siding & Windows put on new siding and did painting. Kevin was awesome. He walked me through the whole process. The workers were awesome too! Cameron, the punch-out guy, was awesome! From beginning to end with the siding was awesome. Kevin was the best!
It took a while for the project to get started but the siding was attached and painted quickly. It looks really good. Everyone was friendly and answered all of my questions before and during the project.
Overall, I'm very happy with the results and for a fair price. I would highly recommend Austin Pro Sidings to others.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Austin Pro Siding & Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys