If I knew of a friend or family member who needs restoration I would got out of my way to call and give ATP's number.
I have already given the contact info to someone. Every single person was very helpful.
They did an excellent job. I'm very satisfied. They were always courteous and professional.
Most definitely I will recommend ATP.
Yes, we will recommend them in the future. Luke did a great job of keeping us informed of the progress and next steps. He listened to our concerns and came over when the flooring subcontractor was there and we had questions.
I am 36 year senior realtor, and I deal with repairs all the time. In the end the job was just "OK", but they did not follow the protocol on the scope o work that was submitted to me and my insurance company.
Area For Improvement - They did not fall short
Area Of Satisfaction - ATP keeping me updated the whole way
Patrick and the lady that was with him worked so well. I did not have to lift a finger until I unpacked. They were professional and handled everything with my insurance company and arrow cleaners. Patrick went above and beyond to help me. They were amazing.
I was really satisfied with the work. They really took care of me and did everything that I was asking them to do. I was very pleased! They even suggested things to improve certain things, and I've already recommended them to friends of mine. I'm very pleased with the company. If I need more work done to my house, I will definitely call them again.
Area Of Satisfaction - I was pleased with their communication.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ATP Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys