Even though the project took longer than I expected, the house looks terrific.

They were very responsive, quick to provide updates, and stayed on schedule very well.

Speed and quality

I would recommend ATI to others.

Coordination, especially telling the owner what the work entails, and a plan/schedule to accomplish it. The actual work was really nice.

Andy was great – – good communicator and very on top of things and accommodating. A lot of the other employees were very good as well, including Sandra and Fernando and Ewars.

ATI’s work is above satisfactory. My souse was pleased with the staff’s work and communication

ATI responded to my insurance company request to inspect and repair water damage caused by a faulty hot water recirculation device.
Everyone involved acted professionally and with alacrity.

I would recommend ATI to others.

Great people and great work.

The final finishing touches weren't that high quality.

Great work quality and dependability.

This project has taken to long, we’ll over 2months.

The ATI Restoration representative was really on top of everything and kept us informed throughout the entire process. They did a great job.

Marcello and his Crew are always top notch. Great job as usual.

Communication

Workers didn’t have shoe covers and I had to ask. Drying and blowing equipment dirty. Cut into sink cabinet and I’m just seeing this.

The services were very late. I had to follow up every week on the construction project. I had to follow up every week. Furthermore, I haven't seen any progress.

Terrible customer service, rude head of project

Good communication, and they took care of everything.

If someone needs remediation, they are likely in a tough spot and in need of efficient, hassle free, thorough, knowledgeable help, they need to know their situation matters, and that is what ATI gave us

Excellent experience with ATI restoration. All the employees I worked with were professional, courteous, friendly, effective with their work, and the results were highly successful. I would recommend the services of ATI to anyone needing this assistance.

Just horrible I don't even know where to begin it was just the worst experience ever first of all I never even really spoke with anyone directly except for Yvonne the customer service rep.

I already did this survery over the phone. Your men, Carlos and Richie were very professional and courtious

They were always right on time, explained, in detail work to be done in our unit. Always courteous and kind.

Excessive employees left the business delaying our job. Double billing, then the subcontractors were not paid and said they were going to put a lien on our house after ATI was paid

Extremely organized and helpful

They do good quality work . This is the second time that I’ve used them.

Nicholas Markin was extremely communicative from scheduling to completion and kept me up to date.

The project coordinator Charles Will organized his team to do the job efficiently.

It took way longer than needed. I had to call the Project Manager several times to light a fire under him. Work was good for the most part, it just took over 3 months to fix my shower.

not in San Francisco, but I will say the Bay Area

The project is complete, and your staff was made aware of each issue. When informing leadership of the issues, he was adversarial and was denying the issues occurred, and made excuses for the workers.

ATI sent a very competent and efficient technician to assess and handle my water damage situation.

I liked how prompt they were

It took so long for a small project

Friendly staff and get work done in a timely manner

Good follow through. They have been persistent in making sure we are hitting our targets and we have had several sit downs to make the whole process would be better.

No communication with Joseph Mead. Not a good experience. It did not go smoothly. We have to keep calling & almost begging for someone to get back to us.

I am 100% likely to recommend ATI Restoration San Diego to a friend.
The response with the project director, Luis Estrada, has been excellent and very, very pleasing.
That is in the construction part of it, but ATI also did the remediation, and the quality of work has been superior for all facets of the job.

I think the communication with the first point of contact, I'm assuming the salesperson, needs to be clearer. When I called, I just wanted a review, but they sent a whole team. They said they don't really do that, and they just come to do the work. So, we were put in a situation to let them do the work, when we just wanted to have them review the situation.

Jesus the project manager did a terrible job scheduling making me miss time at work, wasting my time multiple times.

Missed every milestone

More timely action between the approval process and issue of work orders

ATI Restoration responded to us during a roof leak. They sent out a team immediately and helped us mitigate damage to the inside of our home. They were courteous and professional.

Quick response and did not make things up.

This happened on the week of July 4th and i was given prompt immediate service dispite the holiday

Excellent communication with the ATI crew performing the work.

It was a very professional group. I personally got to know most of the guys who helped, and I was very pleased that the crew knew what they were doing and was overall just a good group of men.

My project would have been a 10 out of 10, but you fired my Project Manager and everything went downhill from there. After that, my home pretty much became discarded.