It took so long for a small project

Friendly staff and get work done in a timely manner

Good follow through. They have been persistent in making sure we are hitting our targets and we have had several sit downs to make the whole process would be better.

No communication with Joseph Mead. Not a good experience. It did not go smoothly. We have to keep calling & almost begging for someone to get back to us.

I am 100% likely to recommend ATI Restoration San Diego to a friend.
The response with the project director, Luis Estrada, has been excellent and very, very pleasing.
That is in the construction part of it, but ATI also did the remediation, and the quality of work has been superior for all facets of the job.

I think the communication with the first point of contact, I'm assuming the salesperson, needs to be clearer. When I called, I just wanted a review, but they sent a whole team. They said they don't really do that, and they just come to do the work. So, we were put in a situation to let them do the work, when we just wanted to have them review the situation.

Jesus the project manager did a terrible job scheduling making me miss time at work, wasting my time multiple times.

Missed every milestone

More timely action between the approval process and issue of work orders

ATI Restoration responded to us during a roof leak. They sent out a team immediately and helped us mitigate damage to the inside of our home. They were courteous and professional.

Quick response and did not make things up.

This happened on the week of July 4th and i was given prompt immediate service dispite the holiday

Excellent communication with the ATI crew performing the work.

It was a very professional group. I personally got to know most of the guys who helped, and I was very pleased that the crew knew what they were doing and was overall just a good group of men.

My project would have been a 10 out of 10, but you fired my Project Manager and everything went downhill from there. After that, my home pretty much became discarded.

I am very happy with the results.

ATI was clear, timely, professional, and understood and clarified our needs.

Quality of work and communication

I have referred my RE clients to ATI for almost 10 yrs for any abatement work. Not only are they highly recommended by environmental consultants, they are licensed and insured.

Good service and good follow up

Quick response and great craftsmanship

My response is one of gratitude as a father, provider for my family, and as a believer in GOD almighty. From the inception ATI set boots on the ground with compassion, understanding, professionalism, and hardwork. The level of proficiency goes hand in hand with their competency and efficiency. We would like offer a very special kudos to Armando who provided detailed feedback and expectation management backed by a special kindness required. To GOD be the glory for him and his efforts. His supervisor Justin and his team performed like a well oiled engine in the best vehicle ever made. We quickly turned from our troubles to expecting to see each one of their warm smiles daily; what a team! Thank you to you all!!

On to the rebuild that case keeping pace with the restoration crew. This company must be a nationwide company. I know that wherever we are at in the country I will seek the services of ATI. USAA should strongly consider a merger.

Cody and Carlos were very helpful quick and prompt.

The company provided professional customer service.

I would have no hesitation in recommendating the company. Professional, courteous and high qualty work!

They are always awesome and on time. If I call them at 8 o'clock at night, they are here at 6 o'clock the next morning whenever I need them.
They are always great and their response time is always great. I go through Chris and he is awesome and always gets the guys out as soon as possible and they get the work done quickly, effficienty, and cleanly!

I can always count on ATI to be responsive whether it’s the middle of the day or middle of the night.

Very professional company. Staff is friendly and takes the time to answer all your questions.

They are responsive, listen to the situation at hand before drafting a solution, and work hand in hand to formulate the strategy, and also help us with implementation.

Let’s start by lack of communication. Cared deeply about $2000 deductible to show your power and how big and great your cis, insof doing your job. I am in a wheelchair and had to endure 10 weeks for a grade C work. But this survey will be deleted, because I am not happy.

It took almost 2 months to fix a tiny water leak, repair the drywall, paint and replace the carpet. The painting of only one wall with bright white did not match.the other walls ..

Alll personnel were professional, on time, cleaned up after each visit!

Better communication with customer as well internal. One crew did not know let other crew know any info, which extended the time of repair.

ATI is very responsive, especially during emergency situations. I am always confident that the work will be done with care and in a timely fashion, though the pricing sometimes gets a little too high for my management.

The response time and support!

The job was finished on time and on budget.

No communication or explanation

They were very responsive, professional, and timely.

ATI sent out professional and knowledgeable workforce to evaluate the water damage and then drain and dry my walls and floors. They were very neat about their work and disposed of all trash and debris.

it was so easy working with them. they're easy to get a hold of follow up. I would recommend using them every time

Every ATI employee treats you with dignity and respect. They are professional and go out of their way to make sure you get taken care of. I use ATI restoration services both at work and at my home. They have become a trusted partner.

Trying to communicate was very hard

Great service and great outcome on my project. Everything was very professional.

Professional

ATI was responsive, friendly, adapted quickly to our needs and got the job done fast!

Very long delays. Failure to provide options with material. Wasted my time going to pick out material without proper guidance of budget.

On time. No surprises. They did what they said they would

Dealing with professional and understanding employees

Justin was prompt, professional and knowledgeable.

ATI handled my whole project, from demo to restoration. They were very thorough, especially with regards to safety/abatement/containment. And they worked fast! I would not hesitate to work with them again.