Overall I was happy with the quality of the work. The timeliness of keeping a reasonable timeframe with the work was my primary issue, and what caused me to rate it a 6. I think you might have too many jobs and not enough people which caused delays in completing, in a timely fashion, each section of work.

Everyone involved with the restoration project for our home exhibited a high level of professionalism and provided constant communication throughout the duration of the project.

Reliable, prompt, professional

Project manager didn't respond for months and even not until the end of the project.
I had to go through main office to get some help and even after that the responses were very slow.
They did additional work for which i had requested an estimate and i never received it. They did the work without me signing any doc or agreement and asking me to pay for the work.
Left lot of garbage in the backyard and in the drive way.
Few things started falling apart in less than sox months.

ATI diligently pursued completing the restoration work on a timely basis from the moment they were engaged. The team's commitment to timeliness and quality was evident everyday.

Very high quality and professional work. Excellent customer service.

They did a very good job

Jerry Azzato waited 4 months before submitting permit my house fire 6/27/24. Jerry made several mistakes on the permit like wrong address next time Jerry Azzato forgot to stamp the document.
There's more.....
Jerry Azzato misinformed Allstate and myself about the permit status
Permit was not submitted until the first week of December....

Very knowledgeable with the project and permit requirements with the City.

The service was excellent!

Clean up and dry out did great the construction phase was not as good painting was done but many area were missed that were missed that were still charged on the paperwork.

Some of the worst communication levels I have ever seen for any kind of project. Various fazes of the work was sub standard .

After a few bumpy days we got on track with each other and has been great since.

Great team and keeps you up to date on everything.

Difficulty getting things scheduled. Victor was the best part of the experience-- professional, always responsive and helpful.

Very professional and efficient. Good communication.

Too expensive. Too many questionable, unverifiable line items. Too many overstated square footage estimates. I questioned over $1000 in over charges and they agreed to take off over $800.

Everyone I dealt with was extremely profession and helpful. I was kept aware of all actions throughout my repair process.

April and all the Guys that came to the house were awesome professional nice.

They did a great job and were very friendly.

Project managers were slow to respond, took forever to get required information. I still have not received an estimate for repairs.

Professionalism attention to detail and Customer Service Are second to none in this here

They were on time for work daily and finished when promised. They did everything they said

Better communication

Our experience with ATI Restoration Las Vegas was very disappointing. Communication was poor, with little to no updates and unreturned messages. The timeline they gave was far too long, and after waiting with no progress, we ended up finding other contractors to complete the work ourselves. The workmanship was minimal and disorganized. The invoice we received does not match the work done, and there are ongoing issues with payment and delivery. While one team member tried to help, the overall service fell well below expectations.