It took so long for a small project

Friendly staff and get work done in a timely manner

Good follow through. They have been persistent in making sure we are hitting our targets and we have had several sit downs to make the whole process would be better.

No communication with Joseph Mead. Not a good experience. It did not go smoothly. We have to keep calling & almost begging for someone to get back to us.

I am 100% likely to recommend ATI Restoration San Diego to a friend.
The response with the project director, Luis Estrada, has been excellent and very, very pleasing.
That is in the construction part of it, but ATI also did the remediation, and the quality of work has been superior for all facets of the job.

I think the communication with the first point of contact, I'm assuming the salesperson, needs to be clearer. When I called, I just wanted a review, but they sent a whole team. They said they don't really do that, and they just come to do the work. So, we were put in a situation to let them do the work, when we just wanted to have them review the situation.

Jesus the project manager did a terrible job scheduling making me miss time at work, wasting my time multiple times.

Missed every milestone

More timely action between the approval process and issue of work orders

ATI Restoration responded to us during a roof leak. They sent out a team immediately and helped us mitigate damage to the inside of our home. They were courteous and professional.

Quick response and did not make things up.

This happened on the week of July 4th and i was given prompt immediate service dispite the holiday

Excellent communication with the ATI crew performing the work.

It was a very professional group. I personally got to know most of the guys who helped, and I was very pleased that the crew knew what they were doing and was overall just a good group of men.

My project would have been a 10 out of 10, but you fired my Project Manager and everything went downhill from there. After that, my home pretty much became discarded.

I am very happy with the results.

ATI was clear, timely, professional, and understood and clarified our needs.

Quality of work and communication

I have referred my RE clients to ATI for almost 10 yrs for any abatement work. Not only are they highly recommended by environmental consultants, they are licensed and insured.

Good service and good follow up

Quick response and great craftsmanship

My response is one of gratitude as a father, provider for my family, and as a believer in GOD almighty. From the inception ATI set boots on the ground with compassion, understanding, professionalism, and hardwork. The level of proficiency goes hand in hand with their competency and efficiency. We would like offer a very special kudos to Armando who provided detailed feedback and expectation management backed by a special kindness required. To GOD be the glory for him and his efforts. His supervisor Justin and his team performed like a well oiled engine in the best vehicle ever made. We quickly turned from our troubles to expecting to see each one of their warm smiles daily; what a team! Thank you to you all!!

On to the rebuild that case keeping pace with the restoration crew. This company must be a nationwide company. I know that wherever we are at in the country I will seek the services of ATI. USAA should strongly consider a merger.

Cody and Carlos were very helpful quick and prompt.

The company provided professional customer service.

I would have no hesitation in recommendating the company. Professional, courteous and high qualty work!