They were great communicators. Always on time. Work was so well done. The people from the Supervisor Victor to the workers Jim & Tony did exceptional work & their kindness really helped me thru this terrible time.

They are always dependable, accurate with their billing, on time, and do a great job.

Kept us informed of the process. Showed up on time and finished when they said. Quality workmanship

He took the time to explain things. I didn't know what a water mitigator was, and he took that time and then he took the time to check out every spot behind where the leak was.

Very reliable team.

We had a water leak issue and thought it was a good idea to go with the restoration company that my insurance recommended. It turned out to be the worst contractor I had to ever deal with. No sense of urgency and no updates unless I followed up multiple times. Dragged project from what was supposed to be 3-4 months to 8-9 months. This not only maxed out our loss-of-use coverage, but also caused me to miss opportunities to make other improvements to my house during the repair period. Packers didn't air out my fridge, caused it to become moldy. No clear plans about repair and limited opportunities to make upgrades. Basically, level of communication was abysmal, just winging it as they went. Some workers had no idea what they were doing. Fortunately I was able to catch those moments the few times I was there, however I was not always there. Even though all bills were settled with my insurance, ATI keeps sending me invoices for work that was completed and settled months later. Avoid at all costs.

The process was mired by an approval process that was necessitated by the insurance company but resulted in delays that were frustrating. I am looking for a quick turnaround in the cash out process on amounts paid to ATI but that are owed to me. If the cash out is done quickly I would be willing to give ATI a higher score.

Even though the project took longer than I expected, the house looks terrific.

They were very responsive, quick to provide updates, and stayed on schedule very well.

Speed and quality

I would recommend ATI to others.

Coordination, especially telling the owner what the work entails, and a plan/schedule to accomplish it. The actual work was really nice.

Andy was great – – good communicator and very on top of things and accommodating. A lot of the other employees were very good as well, including Sandra and Fernando and Ewars.

ATI’s work is above satisfactory. My souse was pleased with the staff’s work and communication

ATI responded to my insurance company request to inspect and repair water damage caused by a faulty hot water recirculation device.
Everyone involved acted professionally and with alacrity.

I would recommend ATI to others.

Great people and great work.

The final finishing touches weren't that high quality.

Great work quality and dependability.

This project has taken to long, we’ll over 2months.

The ATI Restoration representative was really on top of everything and kept us informed throughout the entire process. They did a great job.

Marcello and his Crew are always top notch. Great job as usual.

Communication

Workers didn’t have shoe covers and I had to ask. Drying and blowing equipment dirty. Cut into sink cabinet and I’m just seeing this.

The services were very late. I had to follow up every week on the construction project. I had to follow up every week. Furthermore, I haven't seen any progress.