Excellent experience with ATI restoration. All the employees I worked with were professional, courteous, friendly, effective with their work, and the results were highly successful. I would recommend the services of ATI to anyone needing this assistance.

Just horrible I don't even know where to begin it was just the worst experience ever first of all I never even really spoke with anyone directly except for Yvonne the customer service rep.

I already did this survery over the phone. Your men, Carlos and Richie were very professional and courtious

They were always right on time, explained, in detail work to be done in our unit. Always courteous and kind.

Excessive employees left the business delaying our job. Double billing, then the subcontractors were not paid and said they were going to put a lien on our house after ATI was paid

Extremely organized and helpful

They do good quality work . This is the second time that I’ve used them.

Nicholas Markin was extremely communicative from scheduling to completion and kept me up to date.

The project coordinator Charles Will organized his team to do the job efficiently.

It took way longer than needed. I had to call the Project Manager several times to light a fire under him. Work was good for the most part, it just took over 3 months to fix my shower.

not in San Francisco, but I will say the Bay Area

The project is complete, and your staff was made aware of each issue. When informing leadership of the issues, he was adversarial and was denying the issues occurred, and made excuses for the workers.

ATI sent a very competent and efficient technician to assess and handle my water damage situation.

I liked how prompt they were

It took so long for a small project

Friendly staff and get work done in a timely manner

Good follow through. They have been persistent in making sure we are hitting our targets and we have had several sit downs to make the whole process would be better.

No communication with Joseph Mead. Not a good experience. It did not go smoothly. We have to keep calling & almost begging for someone to get back to us.

I am 100% likely to recommend ATI Restoration San Diego to a friend.
The response with the project director, Luis Estrada, has been excellent and very, very pleasing.
That is in the construction part of it, but ATI also did the remediation, and the quality of work has been superior for all facets of the job.

I think the communication with the first point of contact, I'm assuming the salesperson, needs to be clearer. When I called, I just wanted a review, but they sent a whole team. They said they don't really do that, and they just come to do the work. So, we were put in a situation to let them do the work, when we just wanted to have them review the situation.

Jesus the project manager did a terrible job scheduling making me miss time at work, wasting my time multiple times.

Missed every milestone

More timely action between the approval process and issue of work orders

ATI Restoration responded to us during a roof leak. They sent out a team immediately and helped us mitigate damage to the inside of our home. They were courteous and professional.

Quick response and did not make things up.