They responded very fast and kept me well informed as to what was happening (or going to happen). The work was high quality and completed as scheduled.

The management of this project was vaguely engaged. We were told at the start "don't worry, we will take care of everything".
It took a while before I understood the separation of responsibilities, who was doing what. I am not much happier with the USAA claims representative. People took leave without arranging someone else to cover or letting us know they would be out of office or who we could contact, or if we were just waiting.

Concerned with what I see as a case of nepotism. As a couple in our late 70's we were overwhelmed by the home disaster that brought ATI to our home. We trusted USAA and therefore trusted ATI because you were sent by USAA. Belatedly I realize I should have taken more control and made more decisions about who would do what. We were not at all happy with the choice of Custom Carpets for our flooring installation. Again, a lack of supervision and responsibility.

Speedy respone that minimized damage.

All of the workmen were very conscientious, neat, and accomplish their tasks in a timely manner. We were very happy with the final result.

Dominik was very responsive.

There were some minor communication problems but the overall result is fantastic. We are very happy with the replacement floors after our previous ones were destroyed by water. ATI is easy to work with and does a great job.

Jim Woggon was great to work with.

Techs were efficient , professional, and patient with me (an admittedly difficult person)

Great communication, timely, and did a great job. About all i could ask for.