Each person we interacted with was very friendly, and helpful.

Professional project management personnel and superior tradespeople.

ATI hasn't finished a project they start months ago.

Had multiple no shows when they were supposed to be at the house. Still have paint on the floors that they never cleaned after doing the job. I had to clean the bathroom after their work was done because they failed to do so. Tried calling numerous times just to keep getting the run around. Missing items to hang back up on the walls. Broken furniture when brought back into the house. This entire process was ****.

The job isn’t done yet

ATI started contacting me immediately and offered to come that day of I needed them to. All that contacted me and we worked with were professional and did exceptional work. Their concern for our emergency was evident and they did all they could to accommodate our needs.

It took almost 2 months to fix a tiny water leak, repair the drywall, paint and replace the carpet. The painting of only one wall with bright white did not match.the other walls ..

Someone left the

The worst communication and follow up of any company I have worked with.

The service was exceptional.

Alll personnel were professional, on time, cleaned up after each visit!

They came the time that the said they would .was very professional

The flooring is beautiful, the team was professional. They started on time and actually finished early. The team was flexible and addressed our concerns and desires. We would highly recommend ATI Restoration.

I would recommend ATI Restoration because they were fast and professional.

Better communication with customer as well internal. One crew did not know let other crew know any info, which extended the time of repair.

We were gone while the damage occurred an repairs were undertaken. ATI was totally reliable and trustworthy which was truly appreciated.

Really personable throughout the entire process. There were certainly things we didn’t like, but they always went above and beyond in providing a solution.

We always receive estimates that contain detailed breakdowns of the work required for the properties, depending on the individual needs of each work order.

Very professional handling of contents of house

Quality workmanship

Overall, it was a terrible experience. Duration was way too long for how small the job was. Good people, lack of process and follow up

I like the communication and follow through from the staff! Work quality is good also!

ATI is very responsive, especially during emergency situations. I am always confident that the work will be done with care and in a timely fashion, though the pricing sometimes gets a little too high for my management.

Dan was great during the initial consultation and ensuring the project was completed to our satisfaction. Jeff, was supposedly the project manager but my wife only saw him briefly twice during the project at the beginning. The special tile work was exceptional. We are very happy with the accent wall.

Great service. Quick response!

Initial work was great and timely. Finishing the process with insurance lacked.

The response time and support!

Outstanding workmanship from begining to end.

Courteous employees

The job was finished on time and on budget.

No communication or explanation

ATI Restoration was pleasant to work with (Ricardo) and seemed quite thorough. While I have found some “misses” since starting my move back, the places where they went above and beyond far outweighs those.

They were pleasant
To work with (Ricardo) and seemed
Quite thorough. While
I have found some “missses” since starting my move back, the places where they went above and beyond far outweighs those.

From the beginning, there was a lack of communication between ATI, the HOA, Westwind Management and the homeowners. Not all is to blame on ATI. The security was insufficient. My unit was burglarized 2 weeks after the fire. Nick did a Matterport Video, and it wasn't used by the team when finishing the house, because several things were not correct and I had to deal with additional construction while living in my home. I was told, "This is per the plan." My house was sold to me with huge upgrades and additional work that was modified since the construction of the building in 1993. Additionally, the permit process with Xcel was delayed and we had to wait several months before we could get the gas lines done to code, which delayed the C.O. In the beginning, we were told it would take 10-12 month, in reality it took 22 months, and I spent an additional $30K+ in living expenses. Luis lacked attention to detail, left a mess under the stairs in the basement. Ron James was ok to work with. I also was told we had a 2 year warranty, when in fact that was for the people with certain insurances. USAA wasn't on the list, so Michael S told me. I felt the homeowners had zero choice in the matter of selecting a contractor.

They were very responsive, professional, and timely.

ATI sent out professional and knowledgeable workforce to evaluate the water damage and then drain and dry my walls and floors. They were very neat about their work and disposed of all trash and debris.

Did not restore in a timely manner. Did not communicate and crew was sloppy.

The ease of handling the project. Jeremy and Tyler both did great considering the scope and the crew and the change orders.

it was so easy working with them. they're easy to get a hold of follow up. I would recommend using them every time

ATI Restoration Phoenix — CRS is awesome and phenomenal!

Every ATI employee treats you with dignity and respect. They are professional and go out of their way to make sure you get taken care of. I use ATI restoration services both at work and at my home. They have become a trusted partner.

I had to constantly contact 4 different agents to find out status of my repairs.

They arrived when they said they would. Work completed in a timely manner. Workers respectful of property. One particular worker, during restoration was quite skilled.

Trying to communicate was very hard

All the staff that came in and did the work in our home were very nice, very thorough, and extremely knowledgeable….especially Stanley and Stacey. They explained everything in detail as to what needed to be done and returned several days in a row to check on the condition of the moisture levels in the Plaster walls and ceiling around the affected areas and removed what was necessary to prevent any mold or further damage going forward. They cleaned up each day before leaving n were very considerate of our personal property.

Mileidy was great and always kept us informed what was going on

Prompt and did a good job.

Better communication with the home owner over the project time. Many are taking off work and a time frame and prior plans are best for arranging schedules.

The repair was well-done and in a timely manner.

ATI cared about providing excellent customer service, making sure the job was done well and completely, and addressing any questions or concerns promptly without hassle.