The project manager assigned to us is either not responsive or slow to respond. We had to repeatedly reach out to our claims rep from the insurance company to resolve disputes with the contractors (removal of molded items from the home, finding flooring to match, response times, etc.). A job that should take only a few weeks has stretched into over 2 months and counting.

This contractor made it fairly easy to work with and we felt they managed the overall project well. There were no real surprises.

Everyone was very kind and communicated well with all aspects of the project.

We had a water leak issue and thought it was a good idea to go with the restoration company that my insurance recommended. It turned out to be the worst contractor I had to ever deal with. No sense of urgency and no updates unless I followed up multiple times. Dragged project from what was supposed to be 3-4 months to 8-9 months. This not only maxed out our loss-of-use coverage, but also caused me to miss opportunities to make other improvements to my house during the repair period. Packers didn't air out my fridge, caused it to become moldy. No clear plans about repair and limited opportunities to make upgrades. Basically, level of communication was abysmal, just winging it as they went. Some workers had no idea what they were doing. Fortunately I was able to catch those moments the few times I was there, however I was not always there. Even though all bills were settled with my insurance, ATI keeps sending me invoices for work that was completed and settled months later. Avoid at all costs.

In my opinion your people are spread too thin. You cannot complete a job satisfactorily running from one job to another without close supervision. It’s important for good communication in the same language. When one has to go through someone else always something is lost.

They did not finished the job.

They made a point of communicating with me about any delays that came about.

The communication was very poor throughout our restoration process. Most of the communication was initiated by us after waiting and waiting for calls to coordinate activities. The team members were nice people but they were very dis-organized.

The process was mired by an approval process that was necessitated by the insurance company but resulted in delays that were frustrating. I am looking for a quick turnaround in the cash out process on amounts paid to ATI but that are owed to me. If the cash out is done quickly I would be willing to give ATI a higher score.

Had to constantly check in just to keep the project moving, then they tried to say they couldn't start till a month later until I reminded them that according to the contract they had to start sooner. Then tried to charge me my deductible 2-3 weeks after I had already paid my deductible which then took 2 weeks to resolve as well. Painters got paint on multiple parts of the carpet as well as on doors and other objects. The only part that was satisfactory was the carpet cleaning which was done professionally and yielded fantastic results. Overall though I've had water damage before and the restoration process through the other company was leagues ahead in communication, quality of work and overall speed of completion. I will absolutely not use ATI ever again.

From start to finish, the team was extremely responsive, arriving quickly and keeping me informed throughout the process. They were respectful and professional, treating my home with care and ensuring that every step was handled thoroughly.

Excellent customer satisfaction and communication

Communication on the project was very poor. Things took incredibly long to complete. Selections that I made weeks in advance, ended up being out of stock at the last minute. In the end, my maintenance man finished parts that were not planned to be completed in a timely basis.
We have used midpoint for many projects in the last fifteen or twenty years, and had never experienced disappointment like this before.

Poor communication and it took 4 weeks to do a project that should have taken 5 days

Even though the project took longer than I expected, the house looks terrific.

Getting started with the project took longer than I expected it too.

They were very responsive, quick to provide updates, and stayed on schedule very well.

Professionalism and expertise demonstrated during the work completed thus far.

Unorganized, no communication between teams, no final inspection

Many delays without communicating, asking for payment while the work was in process, damaged my walls, refrigerator, and stove, poor job of finishing the floor, which required the entire floor through the house to be redone. Naturally, this lead to even more delays and more poor communication. My project didn’t get completed for over a year from the time I involved your company. Utterly dissatisfied with the process, although the final product looks good

I am extremely disappointed with the work completed by this team. Communication throughout the project was consistently inadequate, and we had to call and email repeatedly just to get basic answers. There are numerous issues with the installation that require attention. No vapor barrier underlayment was installed under the floors, causing corners to cup and worsening over time, and sections that needed leveling were installed as-is, resulting in warping and dips along the hallway. Faucets and shower fixtures were installed incorrectly, backwards! creating safety hazards for our little girl, and tubs were left detached from the floor. Paint was left on door handles, and door frame replacements caused wall damage that was never repaired or repainted. One bathroom floor is uneven, creating a tripping hazard, and the shower flange and tub spout were improperly installed with no follow-up despite assurances. New toilets were left uninstalled, with no sealant applied at the base, and faucets were only temporarily fixed with excessive silicone rather than proper installation. Overall, it was a constant struggle to get anything done correctly, and we were repeatedly blamed for delays due to our "choice of materials" that at the end it was provided by team. The floors and all affected installations need to be reviewed and corrected, as the quality and safety of the work were completely unacceptable.

It took only an hour to fix. Sprayed mold spray and threw some paint on them

Speed and quality

The project lead seemed fantastic at first, but I haven’t received a return phone call , emai, or text in 3 weeks. I’m still waiting on the estimate for repairs for ATI to do them all. Did something happen?

Took a really long time, then it was subbed it out and we felt like not a priority since it want an expensive job. Drywall work was sub par and then when they came back they fixed that spot but there are more. At this point I am over it.

I would recommend ATI to others.

Coordination, especially telling the owner what the work entails, and a plan/schedule to accomplish it. The actual work was really nice.

Andy was great – – good communicator and very on top of things and accommodating. A lot of the other employees were very good as well, including Sandra and Fernando and Ewars.

Efficient and mindful of the work

ATI’s work is above satisfactory. My souse was pleased with the staff’s work and communication

ATI responded to my insurance company request to inspect and repair water damage caused by a faulty hot water recirculation device.
Everyone involved acted professionally and with alacrity.

It took about a month and a half to get the work started. After it was started, I was very pleased with the results.

Excellent service and Great work at a fair price!

The remediation team was not experienced and set up fans into a damaged cabinet with visible mold without a containment. I had to request moisture readings to see where the leak area spanned. The remediation plan gave me concerns about it being done properly. The project manager was harsh with the workers in front me and questioned my understanding of the tile in my house when he asked me to show him the replacement tiles. Subsequently after moving to new a company, there was significant damage down to the subfloor that the project manager said we could just let dry out.

Follow direction and hire quality people

Our floors had to be installed three times due to poor quality assurance the first and second times.

Contacted us on there availability to work on the projects we needed done through out our needs

Once again, we already completed this survey & gave rave reviews!

They did wonderful work, cleaned up everything, and were very quick. I was very satisfied.

I would recommend ATI to others.

Great people and great work.

Excellent work, but clean up was not.

The final finishing touches weren't that high quality.

Great work quality and dependability.

This project has taken to long, we’ll over 2months.

The ATI Restoration representative was really on top of everything and kept us informed throughout the entire process. They did a great job.

Marcello and his Crew are always top notch. Great job as usual.

My job is still ot completed, lack of professionalism by crews and lack of communication from ATI. The project is 16 months past the completion estimate.

You do realize I've already done this...? I, Susan D'Amato, spent quite a bit of time on this giving ATI a VERY glowing review!

Jim Woggan, the PM, was very professional, responsive and trustworthy.