The individuals who came to my home to perform cleanup and removal were excellent and I have no negative things to say about them in that regard, but my complain is with Tom Carey, a Customer Account Rep with ATI. My renters insurance, Lemonade, hired ATI to perform cleanup and removal at my home and after the job was completed, Lemonade informed me that they would be paying ATI for the work they did. A few weeks after the job was completed, Tom reached out to me requesting payment. I informed Tom that my insurance would be handling, not me. About a month later, Tom reached out to me again, once again requesting payment that I was not responsible for making. He said he contacted my insurance (without any of my insurance information) and my insurance told him that I was paid out and that I'd be making the payment. I called my insurance and they assured me that they'd be paying ATI and that I was not responsible for the payment. I once again informed Tom via email that my insurance would be handling the payment as I was, once again, not responsible. Then earlier this week, Tom reached out YET AGAIN asking for payment. My insurance emailed me staying that payment to ATI HAD ALREADY BEEN MADE. I had to request of my insurance to contact ATI and tell them to cease all contact with me to request payment for something I WAS NOT RESPONSIBLE FOR. Your guys account reps need to communicate better with all parties with situations like this. The stress that I felt hearing about a $19,000 bill I supposedly owed after the last several months I've had of being homeless and uncertainty of wondering where I'd be living after the cleanup was not something I needed to hear. Do better next time.

Project took way too long in my point of view. There were times especially the month of September where everything was at a halt except for the last week when they layed the flooring. There were other pockets of time where nothing was done.

They saved me from being scammed by another restoration company.

Bad subs, reworks needed
Too many shortcuts
Multiple calls to follow up

ATI Restoration is highly responsive.

Professional.

Dominic has no customer service skills

Competent, helpful during process, friendly

The people I interacted with were some of the nicest people I have met

Great communication. Great work. On time and job well done.

You'll work for the insurance company in wrote a half-assed estimate The benefit of the insurance company until I had to fight with them about the inaccuracies in your estimate

Quick assessment and completion of required work

They unplugged my refrigerator and now they don't want to pay for the contents.

I would recommend ATI Restoration to a friend or colleague because they are very responsive, team-oriented, focused on quality, and take extreme pride and ownership in everything they do.
ATI is a top-notch organization. Everybody on the team dialed in on making sure that the customer experience is second to none.

The quality of their work was good once they worked. It took almost 9 months to complete however. Their project director passed himself off as a project manager and did not do his job and constantly lied to myself and his company until he was terminated/ laid off? When they finally provided a competent manager things got done quickly and competently

You need a caring, understanding person as a contact who responds in a timely manner. Often felt like our job wasn’t top priority.

When the work is finished. Too soon for me to say.

There was no communication until a few months after the drunk driver drove through my garage, and I complained to my insurance company. Then I received minimal communication. Then you switched my contact person without notification, and I only found out because again, I contacted my insurance company. Something that happened on April 13 should be completed before December. I could go on in much more detail but no one would listen anyway.

Terrible job . The tech who was assigned our job seemed to be inexperienced or unwilling to do the job as specified.
I was referred by Chris Karas who referred your company. I explained him that I needed another contractor due to the poor workmanship. Chris’s referred me to a better contractor. In addition I attempted to add a small touch up Item. I asked 3 times for a quote that was never given. It seemed that they wanted me to green light the change order without a quote. Based on my final experience I gave up asking .

Prompt first rate work on the carpentry in the Kitchen and remediation in the Kitchen and Basement.

Absolutely horrible experience. Poor craftsmanship, poor customer service, poor PM/timeline management. I will never use ATI nor USAA referred contractors again after this experience.

Excellent Response Time and Great Communication from Anthony Colon

I cannot recommend ATI Restoration even though the completed work was accetpable. Their poor communication, slow timelines, and unprofessional practices made what should have been a repair far more stressful than it needed to be. It took 6 months from when the incident happened till everything was finally resolved.

ATI Restoration Denver is a good company. The customer service is good.

The employees were very careful & knowledgeable.