Overall Evaluation: “Unsatisfactory” (1.6 / 5 average)

The project shows some physical progress but has been undermined by poor communication, missed timelines, and unresponsiveness. Immediate intervention from a USAA adjuster or supervisory representative is recommended to reassign oversight, reestablish accountability, and ensure project closure.

Roberto and the team were very friendly and thorough with the mediation work they were performing after our flooding incident. They were very patient with all of the questions that we asked along the way as well!

I'm still waiting to have some outside things done still that we're requested to be completed, and also they haven't even started on the inside work...... and I've already paid you guys in full...... what's up

The mitigation team came out quickly during a holiday weekend and worked tirelessly and thoroughly. The restoration team worked well with me, kept me aware of the process and did a great job.

A simple bathroom renovation has taken 9 months. Unacceptably, ATI is the worst company. I have shared with people to never use ATI.

Over priced, no communication, drag jobs out.

For the most part, scheduling was easy; they were fairly responsive.

Fast, fair, communicative, workmanship, and follow-up.

ATI Charlotte was a hot mess. It took them 10 months to do the work which involved considerable rework. I went thru multiple Project Managers and periods of time where they would not answer my text, emails, or phonecalls I would not recommend them to anyone.

On time. Great communication. Quality work.

Job went as smoothly as was possible with insurance involvement.

Very professional and easy to work with.

The ATI people at every level and for every part of the project were very professional and helpful. The construction crew did a truly excellent job. Hortencia and her crew also did an excellent job.

Excellent experience with ATI restoration. All the employees I worked with were professional, courteous, friendly, effective with their work, and the results were highly successful. I would recommend the services of ATI to anyone needing this assistance.

I only gave it a "10" because of a positive experience I had with an attorney for ATI.

Just horrible I don't even know where to begin it was just the worst experience ever first of all I never even really spoke with anyone directly except for Yvonne the customer service rep.

I would highly recommend.

Communication from project manager was not there

Time, 4 months took 1 year

Our experience with ATI was hands down absolutely excellent in all aspects from mitigation, when we realized that we wanted them to carry on & complete our new flooring job. All the crew personnel were very professional, respectful, & thorough explaining as they went through different procedures & processes. I didn’t feel like I had to ask about much of anything which made us feel more at ease during a time we’d be displaced from our home. Our project director, Stacey, & project manager, Jay Coyle, were both just GREAT! They made things work & happen w/in the timeframe they proposed, & never failed once in what they said & told us to do, & how to go about things. They all work tremendously well together, like a well-oiled machine! This is something you don’t see much anymore & we wouldn’t have traded them for anyone else! The care & concern they put into this job & doing it right is exceptional! Don’t ever lose that quality you exude!

The supervisor, Jimmy, was really professional and great. I wouldn't call anybody else but him.

The ATI team was great, they responded immediately to our water heater leak which significantly more potential damage that could’ve occur occurred.

Gabriel lead the water mitigation team, and Jay lead the repair team. I’ll add Zac was instrumental and getting our house back in order.

Great people, great service, great experience.

I already did this survery over the phone. Your men, Carlos and Richie were very professional and courtious

Project was completed ahead of schedule and work was very good.

We ended up being really happy with the company, and we feel like they really took care of us. At the beginning, the project manager that we had was left a lot to be desired, and we had some real problems. Once the project manager was replaced, everything went so smoothly and stayed on track time wise. I would definitely recommend ATI Restoration, and I actually have recommended them to friends and family. I do give them a warning about making sure they have a good project manager.