Yes, ATI is a one stop shop

ATI said they would do things they did not do. Promised to get started in 2-3 days, but three weeks later had not even scheduled the abatement. Calls, texts and emails were not returned. Documents were not sent as promised. After signing up we were largely ignored. Hence, they were fired.

The employees were very quiet and efficient.

They were excellent to deal with. They responded to all my requests.

Work was GREAT. Appointment and Scheduling was less than expected.

No. Though ATI was courteous and professional in texts and emails, I didn't feel properly guided through choices and the entire restoration took about 10 months for new flooring in kitchen, carpet padding in a couple rooms, baseboards, and one cabinet rebuilt. The flooring crew was not good. I wasn't coached through flooring choices properly, and this resulted in extra work, more visits, and flooring that I do not like at all. My cabinet was rebuilt and upon installation, found to be too large for the space. This required an additional visit. Upon the next visit the cabinet and cabinet doors were different colors. This required another visit. There are too many disappointing details to go through, but I would not use this group again.

The communication with the contractor I was given, was horrendous. I was the one initiating every single step of the process. My contractor wouldn't respond to requests for more information, on multiple accounts. I reached out to corporate multiple times to file complaints, and he would only respond immediately after that.

We were disappointed with a number of items including lack of care to our property (debris left outside, paint on driveway, scratches to newly installed flooring, paint on sofa, shoe treds on underside of shelving that was installed, crawl space left open when no one was at property), communication was inconsistent, length of time to complete the project was far beyond expectation, and attention to detail particularly in the bath area was disappointing - not the level of work we would expect from a professional service and we may need to do additional work to address caulking around shower. Back bedrooms were also painted wrong color - we approved leaving as is in an effort to expedite the project and reduce waste and if this had been the only oversight, would have been able to tolerate.

ATI Restoration communication was excellent from start to finish, and the work performed was exceptional. I plan on using them again for future projects.

The job got done, it was just a hassle from the first moment on. It literally took months to get one day of work done.

We have worked with the ATI team on several major floods in our medical building. They are always quick to respond, extertise to review and make quick decisions about remediation steps.
Henry is a great project manager.

Jim was an excellent project manager, the team did excellent work.

All employees were considerate, helpful, polite, timely, and tidy.

I had to have them return a 2nd time because the first estimate was completed and the hot water closet was not repaired. Had to reschedule them to return another trip later in the month.

Communication was great. Great follow through

Took to long to complete the job

I am very satisfied. I am very, very satisfied with the work, the company, and the professionalism. I do not have any problems at all.

I am very satisfied. I am very, very satisfied with the work, the company, and the professionalism. I do not have any problems at all.

I has given misinformation concerning installation costs. They were inflated and now I am waiting for a refund. Then a very poor leveling was done prior to LVP installation. This has caused joint shifting and cracking noises when walking on the floor. ATI has stated they are willing to repair flooring and waiting on this to be scheduled. Would not recommend this company.

Communication was great and they handled everything with professionalism and care.

Very quick response to water leak issue. Very responsive in all aspects of service.

ATI did an amazing job! Very professional, fast, efficient, and completed the work on time. Great communication and quality work. Highly recommend!

Communication, understanding of the situation and availability.

Communication, execution due to down time. No sense of urgency.

Don’t feel like typing that much.