Lied from the start I signed a document that said start on February 10 and finish march 13 didn’t even start until 3rd week of march

Overall I was happy with the quality of the work. The timeliness of keeping a reasonable timeframe with the work was my primary issue, and what caused me to rate it a 6. I think you might have too many jobs and not enough people which caused delays in completing, in a timely fashion, each section of work.

Everyone involved with the restoration project for our home exhibited a high level of professionalism and provided constant communication throughout the duration of the project.

Reliable, prompt, professional

The service has been absolutely fantastic to date!

I was away during the restoration so my daughter handled it all with your company. Everything turned out beautiful. I am very pleased with all the workers and their managers. Bente Strong.

WHEN THEY FIRST CAME TO MY HOUSE EVERYTHING WAS GREAT AS TIME WENT ON I FELT LIKE I SIGNED WITH THE DEVEL. THEY GAVE TWO LABORERS THAT WERE OK ONE HAD BROKEN ENGLISH AND THE OTHER NO ENGLISH. DIRECTION GIVEN WAS NOT THERE PAINTED WALLS BUT NOT TRIM OR EVEN THE CLOSET IN THE HALLWAY. CLEAN UP DOES NOT EXIST WALL PLATES NOT PUT BACK ON. FIXTURE IN LIVING ROOM HANGING BY WIRE. THEY ONLY BRING PRODUCT AS NEEDED NOT JUST HAVE ON THE JOB. GOING ON MY FOURTH DAY BETWEEN PAINTING AND ATTIC WORK. ONE DAY HAD A TRUCK NEXT DAY JUST DROPPED SOMEONE OFF AND HAD NO TOOLS TO WORK WITH. HE TOLD ME HE WAS LEAVING AND DID KNOW WHEN THE INSULATION WAS COMING BAGS OF TRASH LEFT IN YARD FOR A WEEK NOW HAVE 22 BAGS WAITING TO BE REMOVED.

From the start to the finish has been a terrible experience. Not timely, not prepared, half assed, zero communication, zero punctuality, and just a massive head ache.

The response time was amazing, from management to the techs, well done!

Communication was great!

Project manager didn't respond for months and even not until the end of the project.
I had to go through main office to get some help and even after that the responses were very slow.
They did additional work for which i had requested an estimate and i never received it. They did the work without me signing any doc or agreement and asking me to pay for the work.
Left lot of garbage in the backyard and in the drive way.
Few things started falling apart in less than sox months.

ATI was professional and handled flood remediation at our building with urgency and calm. They were responsive, available, and incredibly helpful. The team worked hard at every step of the process, and the remediation work was excellent. The end result looks great. I would highly recommend working with ATI for your emergencies and remediation projects.

I have found some baseboards not secure

Timeliness could improve. Also, I gave the project manager Lindsay Johann checks early on. Those checks were lost, and I had to go to my bank to stop payment on them. That was very frustrating, and quite an inconvenience. My overall score would be 4 or 5, but Charlie Fleischacker increased it to 7.

ATI diligently pursued completing the restoration work on a timely basis from the moment they were engaged. The team's commitment to timeliness and quality was evident everyday.

Very high quality and professional work. Excellent customer service.

Better communication with insurance company, CSAA.

They did a very good job

We are so happy that our insurance company suggested contacting ATI! We used them from start to finish! They were so easy to work with and we would highly recommend this company to others.

Project is still not complete after over a year.

Unprofessional contractors that completed the roofing.

Omg not enough words in English language

Jerry Azzato waited 4 months before submitting permit my house fire 6/27/24. Jerry made several mistakes on the permit like wrong address next time Jerry Azzato forgot to stamp the document.
There's more.....
Jerry Azzato misinformed Allstate and myself about the permit status
Permit was not submitted until the first week of December....

Richard with ATI is very responsive and professional.

Always quick to respond and thorough