Lack of communication and scheduling. Not all money transactions were stated up front. Then was made held hostage if we did not pay a deposit that i was not told about up front. Cordination on site seamed schetchy. You had differant people each day and my customer had to reorieniate each crew. My customer felt the work was not completed or done as what she remembers being told and what she saw seamed different. My number is 720-971-0995

Very happy on the job they did

The lack of communication was significant. One month after the work was supposed to begin, we asked to start it. Then, they work well for about 2 months, and then it was very sporadic for 4 months and came mainly because we call them to continue the work. Some tasks were not done properly and we asked to redo them.Then, we waited for about 2 months to receive a final invoice that was incorrect. Even if they had the information, they asked us to provide them again bills we paid indicating difficulties with paperwork management on their side.
The reason why we did not go lower in our mark is because the final result is beautiful, the company has been flexible and patient with our needs, schedule, and choice of material. They also were responsive once we contacted them. Employees were respectful and professional.

Dealing with this vendor was highly stressful so I would not recommend

I have a couple of items I’m looking to have replaced or more realistically be reimbursed for but other than that, I can’t at all complain about my experience with ATI although I wish they hadn’t suddenly been made to return my things. My stuff had been stored so long that I’d had to replace a lot of it in order to survive in the interim. So we didn’t have anywhere to put a lot of the stuff and I remain surrounded by boxes

I will scream from the highest mountain about how happy I am with the service performed. My home is back to me better than before the sewer leak.

Daniel from Jenkins was outstandingly professional, knowledgeable, courageous, and thorough.

Project Managers are terrible

Knowledgeable team members

very profession of my belongings and took care of my house

Everyone I worked with (Andy, Juan, Alex) was responsive and kind and the work was done well.

Good work but took way too long.

Professional nice people

One of by far the worst experiences I’ve ever dealt with in my life. Took 2 years to complete the restoration to the home. The turnover of at this business is the worst I’ve ever seen. Absolutely awful experience. Would never recommend this company.

We use ATI Restoration Dallas exclusively, based on good experiences so far over the last year. I work directly with Will Pierce, and he is always on top of it.

Was not interested in really finding the leak. Walked around in circles looking at the walls. I told them it was a slab leak so should of looked at the ground. I had to keep asking then to go into spaces to look. Was at my house less than 10 minutes. I bought a infrared camera on Amazon for $150 and found the leak within a minute!? I would not use them and also told the insurance company about them.

The crew that came out to my house had zero idea of what to do. I had to show them how to take up the floor, point at several spots for water damage, and to for the final moment, they left their lunch trash all over my laundry room. Worst company ever!

All in all, it was a very pleasant experience. I am extremely happy with the finished product and every person on the job was professional, accommodating, and easy to work with.

Project not completed in a timely manner. Unorganized communication about status and schedule. Quality of workmanship very poor.

Protective of our property. Professional in their responsibilities.

From our first emergency call to project close out the team at ATI is phenomenal. I value the partnership we have and would highly recommend their services.

The actual work crew was great

This was a good job he did on my ceiling and walls

From start to finish the whole team was great. Mike did a great job of letting us know what to expect from start to finish. He gave a accurate timeline and when delays occurred he let us know immediately and what the problem. Shar helped coordinate the flooring and made it easy to get samples. The crew at our house Cody, Augustine and Danny were excellent getting the house prepped for the replacement flooring. They did a great job putting all our stuff back in place, and all the replacement moulding and finishing looked great. The flooring crew was great, but I did not catch their names.

The crew was friendly and hardworking. They honored my requests as much as possible and did a professional job.