Missed every milestone

Communication sucks

Absolutely horrible experience. Terrible at communication, timelines, organization and professionalism.

Completed repair of Hurricane Helene damage. Very good job.

Your department was the only part of the company that I was satisfied with. The company ATI and it's representatives have been absolutely horrible

Everyone was very professional and the repairs were done quickly and done very well

They worked with our insurance to repair our flooring

Quality are the work

People that you use to do the remediation work not in uniform come in not company trucks very unprofessional told Jeremy this act like he didn’t care very unprofessional with him also Luis did his job OK

Great service!

The employees were kind and professional.

ATI's present staff work closely with you on every aspect of your restoration. You will not be disappointed with the outcome.

Very easy to communicate with, fast response time, excellent clean-up and remediation work, clearly communicated what would be done and followed through on all of it, continual monitoring to make sure everything was dried up before removing equipment, wonderful overall experience

It’s hard for me to say because this company only did a temporary fix to my problem because it was going to rain again and I never heard back from them again

I had some waiting times that I feel I should not have had. I felt like I was ignored at times. However, for the most part, they did a good job.

Mike is the best contractor I’ve ever worked with. Kept me in gaged in ever step of process.

ATI Restoration has been very professional and responsive. They were very quick to respond to my needs.

They had great communication, were flexible with my schedule, and were able to assist with contractors to complete the work when needed.

I had a very negative experience with ATI. It not only took five months to complete, but there was a lot of lack of communication and timeliness, and poor quality. They actually left the house in more of a disaster compared to the water damage we had. Because of that, we're having to pay more out of pocket to find someone to complete the job - complete their work, essentially.

More timely action between the approval process and issue of work orders

The project manager is not someone who I would recommend, but the team was pretty good.

ATI Restoration Chicago had very, very poor in communication between each other and those that are working on the job. I would ask questions, and they did not know what was next, when it would be done, when anything would arrive. There was no communication with me enough that I could understand what was going on. I would also call them and leave a message. Sometimes they were return my call and other times, they would not.

ATI Restoration Chicago could have communicated better between themselves and with me.

Items damaged, slow to respond but made good in the end. During your aquisition so got lost in transition…slowly made good on issues.

We were very impressed with how quickly ATI arrived on the scene. We called our insurance Tuesday morning and they were there that afternoon.
The crew was on the scene before we got back . They handled our belongings with care and respect.