The workers were sloppy, they lost all my outlet covers, threw away one of my 8x10 area rugs and it took them three days past the expected day to retrieve their equipment and my numerous calls were also delayed in receiving a response. They also scratched my washing machine.

Very knowledgeable with the project and permit requirements with the City.

Sales man was extremely pushy immediately after my fire. Literally lied to me grossly understanding estimate costs at no more than 1500 to board up cost then billed 3500. No safety precautions. Workers Literally boarded up house without a word to family and friends inside house with glass flying everywhere they did not care if anyone was cut. Overload of calls after trying to get me to agree to more overcharge for other types of work on my home. If you want no safety to be overcharged and harassed doing worst event in your life use farrow!

The service was excellent!

The linoleum floor is not flat, the communication was terrible, the schedule was extended from 2-3 months to ten months for a small remodel. Levi was very nice, but he did not do an effective job of getting our project finished.

Jimmy and Bruno are amazing, professional, responsive, and always deliver

I went through 3 project managers and took 4 months to complete.

Clean up and dry out did great the construction phase was not as good painting was done but many area were missed that were missed that were still charged on the paperwork.

Easy to deal with and made a difficult situation so much better. Staff was courteous and timely and solved the problem on first try.

Some of the worst communication levels I have ever seen for any kind of project. Various fazes of the work was sub standard .

After a few bumpy days we got on track with each other and has been great since.

Great team and keeps you up to date on everything.

Workers sent to our project were professional and energetic setting up the fans and removing the damaged baseboard and sheetrock. Appreciated their effort.

Excellent service

Prompt service, excellent communication, quality work.

Excellent team and project manager. Met all deadlines and very respectful of my home.

I very much appreciated that even on a long and chaotic holiday weekend my call was answered right away. Boston assured me someone was coming out the same day and they did!

Proactive Communication. Tired of calling to get updates.

There is NEVER a time that Kenny, Bruno and the CRS team try not to assist my critical needs.

Difficulty getting things scheduled. Victor was the best part of the experience-- professional, always responsive and helpful.

Tammy Dorsett was the agent who took our claim. As far as the work goes with ATI and the actual mitigation, most everything went fine, albeit a bit longer than anticipated. Things went downhill, however, with your "Preferred Vendor" who was recommended to us for our actually rebuild. Steve Dorsett was a nightmare to work with but was who Tammy recommended stating "ATI is very backed up" and that her husband, Steve, is a "preferred vendor who we use all the time."

If you want further feedback on how this all played out, I'll be happy to discuss, but needless to say, our experience was deeply tainted by working with the Dorsetts.

Very professional and efficient. Good communication.

No

ATI will continue to be my go-to for emergency restoration, and I will continue to recommend ATI to my colleagues as well.

Too expensive. Too many questionable, unverifiable line items. Too many overstated square footage estimates. I questioned over $1000 in over charges and they agreed to take off over $800.