ATI hit the ground running taking care to get our home clear of the debris, cleaning what was not damaged, storing what could be saved, clearing the smoke from our home, amazing work!
Techs were efficient , professional, and patient with me (an admittedly difficult person)
An inspector from ATI arrived on time, briefed me about what he would inspect and photograph. It was a through inspection.
We were very pleased with the repairs that were completed. We were kept well informed by our Project Manager, Dave.
I am not sure. Two months later, the job has not finished.yet.
Prompt response and pleased with job performed.
The project is not complete. It hasn’t been started other than emergency hanging of Visqueen where the siding blew off. Please expedite the project with Brian
ATI team was great to work with. They were all very pleasant, accommodating and professional. Would work with them again in a heartbeat.
Too many personnel changes, and too many changes to scope of work necessitated by opacity of budget for largest item (cabinets).
The team was efficient and thorough. I was pleased to have them get our house set for repair approvals by USAA.
Project Manager rude, disorganized, unprofessional, nonresponsive to inquires, sometimes threatening and made a lot of errors. Charges are not transparent and justified
Quick response to questions. Quick response to my water problem in my back room
They addressed all of our concerns, did the job they said they would, showed up on time and were very professional
Property was damaged by the flooring crew the contracted out and now I’m being ghosted on something that would cost (dollar and time wise( them very little to make right. But they would rather just straight up ignore my calls, texts and emails than even pretend they care about making it right.
They mishandled a great deal of my property, so I would not recommend them.
The cleanup phase went excellent. Cesar and his mitigation team were so great, efficient, communicative, thorough, and considerate. The reconstruction phase was subpar by comparison. Our contractor and project manager were not communicative nor thorough.
Robert did an excellent job repairing the water damage at my home.
Prompt, professional and so far my house has no water leaking.
They did not clear out
ATI Restoration Cleveland definetly understood what needed to be done and engaged themselves accordingly.
They had to come back to redo some of the work to my satisfaction
ATI provided top quality service. Charles Mullen, the Project Director was always punctual in answering any question I had. Their crew did a great job and delivered a great final product.
Quick, very professional
They have a quick response time and do a great job.
There seemed to be some confusion as to what exactly was going to be accomplished between the contractor and the owner.