ATI ended up being the best choice for us because they work hand in hand with Erie insurance. This did save a lot of potential aggravation when it came to agreeing on the scope of work, payment timing etc. To date, their workmanship has been solid. Their communication however has been very poor. There have been multiple instances where work is planned and people don’t show or they schedule a job and then call the morning to reschedule due to callouts. This was extremely frustrating with a wife, newborn, and 2 year old when we’re displaced from our home. The only work that was done expeditiously was the moisture remediation and demo. That outfit worked exceptionally well and communicated effectively.

I would recommend ATI with a large disclaimer on their communication.

The work was just asked from start to finish. Nothing got done on time. Nothing got done correctly the first time terrible communication would never recommend using your service.

They were efficient, knew their business and pleasant to work with.

Good service.. great person came to my house..

Professional and knowledgeable

The project is complete, and your staff was made aware of each issue. When informing leadership of the issues, he was adversarial and was denying the issues occurred, and made excuses for the workers.

This company is downright awful. Communication, workmanship, quality, timeliness, follow-through, professionalism, and even billing. Quite literally everything was wrong. This is a mess of a company.

ATI sent a very competent and efficient technician to assess and handle my water damage situation.

Everyone was very nice, but the work took much longer than expected. There were things that had to be redone because of the workmanship.

Did not get follow on job.

Professional, knowledgeable, and pleasant contractors with whom to work.

Workers were friendly, professional and did quality work.

Sometimes a little difficult to work with because of different players involved. Overall, work done to our satisfaction. Choice of actual contractor doing work very good as they were excellent.

Beautiful work plus extremely nice people to deal with. I am thankful!

See below. There were multiple missteps, at the managerial level and above. This impeded the competent workers, or added confusion where none was needed.

I want to take a moment to recognize and sincerely thank each of you—from your project manager to every worker involved—for your excellent workmanship and dedication.
A resident recently shared the following feedback:

“Quality of workmanship was excellent. They did a good job.”

This kind of praise is a direct reflection of the teams' hard work, attention to detail, and commitment to maintaining high standards. It’s moments like these that truly showcase the strength of your team and the pride your teamwork.
Thank you all for your continued efforts and professionalism. Keep up the great work!
Warm regards,

I liked how prompt they were

Execution of work was great. The crew worked their tails off.

It took so long for a small project

It was a very big project and sometimes became confusing about all the schedules and details.

Highly professional. Quick to respond. Pleasant and knowledgeable. Put me at ease.

I do not have anyone to share the recommendation with in the business.

ATI Restoration Philadelphia is very thorough and diligent with turnaround time.

Everyone was so nice, caring & patient.

Unfortunately the restoration took a lot longer than I expected.