Quick response, respectful employees, great repairs and painting

The service provided by Mike Coffee, the project manager, was great. There was also the overall director, John Clabeaux, who was not. Mike was amazing from the beginning to the end. He was easily accessible, responsive for phone calls, and provided me with the next steps. I would be giving my experience 10 stars if it were not for the end of the project. My assumption was that ATI Restoration Phoenix would come and clean the floors because they removed the drywall from the ceiling in two rooms. They left a lot of dust and put paper down for painting, but when they pulled it up, they left sticky residue. Mike said he would let John know. My blinds were damaged and could have possibly been cleaned, but I am not a professional in that field, so I do not know. When John called me, he stated that was my problem and that ATI Restoration Phoenix would not cover the cleaning. He stated he was not making as much as he should and insurance was not going to pay him as much as he put. I explained that there was an approval process for the work and that any additional costs could be added on. He agreed, but stated I needed to reach out to insurance to have them pay someone to clean the floors and the mess. I told him insurance would tell me they paid ATI Restoration Phoenix for that, and that was the end of the call with John. Everything else other than that was good. Everyone who came into my house did good work.

They have a quick response time and do a great job.

The work was completed satisfactorily.

See comments below.

They were great during the whole process.

The restoration specialist, Modrian, texted me his approximate arrival time before coming to my home so that I knew who’s be arriving. He and his assistants were always professional and provided excellent detour services following a serious leak!

They did not do what they said they would do.

Great communication.

In my opinion, the company bent over backward to help with my problems. It wasn't always fun and good but the outcome was complete and great.

Very pleased with Chris (last name?) and David Lopez and the work performed.

Was a great experience. Easy to work with and when they arrived to get to work it was completed to our liking. I have no complaints.

Crew was here on time and did a good job. The problem that I have with ATI is that I'd like to pay my bill and cannot seem to get it. Made numerous attempts. I'd think you would like to be paid for the work you did.

From beginning to end, this was a quality experience. I appreciated the care and concern demonstrated by each person I interacted with. Job well-executed.

ATi was chosen when the original contractor failed in their response, so to be fair they had pieces to pick up. They were quick to respond initially and then as the project dragged on they became less responsive. There were several materials mis-orders causing further delays. Every staff member was as professional as expected and respected the site.

ATI Restoration provided excellent customer service and they were very responsive. They take accountability and ownership in their work as well.

Took a very long time for them to pack my belongings.

They were very responsive initially. There were material availability issues initially. Then, when the wrong size was delivered and I was told it had to be re-ordered and would take another month, I received a delivery 2 days later of the right size. They found it in Colorado Springs. Too bad they didn't check there on the first go round...I thought it took longer than it should have from the date of claim report to the completion. I also involved myself in the process to make sure I received the proper fasteners for the shutters. I initially went through the project manager who said he would take care of it, however, the next day, the crew was spray painting 3" wood screws instead of ordering the fasteners I had researched and offered a link to that matched existing. That was disappointing.

ATI did a super professional job Tarping my highly damaged roof after a downspout storm. However later high winds moved all the sandbags around and after notification no action has been taken to repair the Tarping.

The turn around time for questions and scheduling is slow.

They use contractors. Our incident happened just after Thanksgiving. The repairs took a long time. There was a lot of change over with staff, that caused delays.

Yes I would be likely to recommend just keep customer when things change or slow down.

Other than the customer service, there have been a couple issues with communication on arrival and a couple of times that they missed the appointments with the property.

Excellent work excellent communication

The initial response to the mitigation was superb and well handled by the technicians, who went out of their way to make sure everything was done to my satisfaction. After they left however, a project director with the company arrived and told me all carpeting had to be removed (when only two-three square feet was damaged). The insurance company signed off on a $6000+ claim he entered, I received a check for $1400 from the provider, and all I received after this were excuses and responses an unnamed "third party" was responsible for the holdup. It has been a year now and nothing has happened with this company. Since then, I learned this is a practice utilized before by companies to allegedly defraud both insurance companies and consumers. I was advised by another local company, after they investigated the damage, that all I need is a patch replacement (3 sq ft) of padding and retack of the carpet (which is only two years old), a job costing close to $500-$1000 and maybe takes two hours, but I cannot afford to have them do the work because of the outstanding claim, so the damage in my den remains unrepaired. I would never recommend any company that makes such audacious claims to require every square inch of carpeting in my downstairs level replaced for one small piece of waterlogged padding. Therefore, in spite of the initial work the technicians did to mitigate the water damage, in which I give them top marks, the overall survey is based completely on the lack of follow-up and refusal to engage repairs deemed necessary by my insurance company.

Boston has been very easy to work with, and the crew has been very professional.

The team has been great.

Work is midstream. I've had good experiences with ATI in the past, but this latest project has been challenging. I find myself wishing for more, and more consistent, communication from the team.

Repairs were done timely but costs were quite high for what was done.

Inflated work, man power, and time.

They were on top of their game. They responded immediately and had a crew out within a couple of hours.

Communication was very lacking during the restoration process. You need to keep us appraised on what is happening and when. It should not be us calling you!

Always room for improvement, rarely do I give 10.

Amazing and quick response time. Efficient communication to get the job done quickly! The work is impeccable.

It was a terrible experience.

They wouldn't be the first choice if I had to choose again.

The supervisors and workers were all very professional. They understood what we needed. It took us seven months with our insurance company to get things done. They were great, and we appreciated that.

I am very, very pleased, they did a tremendous job downstairs.

American Technologies - Denver and Ryan did a wonderful and corrected the things that came up that needed to be done right away. They have one or two things they are still going to look at that we have to check into and reference on a sprinkler system. They are taking care of all that without issues or problems and are doing a fine job!

Everyone involved seemed very concerned about my problem and were always available if I had questions regarding the work and its progress.

We are pleased with their service.

I was very happy. They did a very good job. They were very clean. All the technicians were top of the line!

They are just a smart business or company.

American Technologies did an excellent job replacing my home front doors, and the work team were very professional and without disturbing my day. The doors are beautiful, and I feel more secure now then ever. Thank you all for the great job you did !

ATI was very professional and very easy to work with.

Really, all in all, they did okay. It just took a lot longer than it should've.

Damage was done to my home in the process of restoring property. I was promised it would be fixed. It was not. I am rather disappointed in the whole thing. I'm just glad they are done.

We had to continually pull out our project plan as the project manager had no idea where we were at with the project or what was left. He had no idea what painting was needed and said we were complete with our laundry room when all walls needed painted, floorboards needed painted and one floorboard needed replaced.

I don't believe that they were honest. They told me that everything would be thrown out 2 weeks after the house was gutted. Then there were people logging my $450 mixer. That should have been thrown out way before that. I feel like it was taken.

ATI has been exceptional in every way.