I am extremely disappointed with the work completed by this team. Communication throughout the project was consistently inadequate, and we had to call and email repeatedly just to get basic answers. There are numerous issues with the installation that require attention. No vapor barrier underlayment was installed under the floors, causing corners to cup and worsening over time, and sections that needed leveling were installed as-is, resulting in warping and dips along the hallway. Faucets and shower fixtures were installed incorrectly, backwards! creating safety hazards for our little girl, and tubs were left detached from the floor. Paint was left on door handles, and door frame replacements caused wall damage that was never repaired or repainted. One bathroom floor is uneven, creating a tripping hazard, and the shower flange and tub spout were improperly installed with no follow-up despite assurances. New toilets were left uninstalled, with no sealant applied at the base, and faucets were only temporarily fixed with excessive silicone rather than proper installation. Overall, it was a constant struggle to get anything done correctly, and we were repeatedly blamed for delays due to our "choice of materials" that at the end it was provided by team. The floors and all affected installations need to be reviewed and corrected, as the quality and safety of the work were completely unacceptable.

The project lead seemed fantastic at first, but I haven’t received a return phone call , emai, or text in 3 weeks. I’m still waiting on the estimate for repairs for ATI to do them all. Did something happen?

Excellent service and Great work at a fair price!

The remediation team was not experienced and set up fans into a damaged cabinet with visible mold without a containment. I had to request moisture readings to see where the leak area spanned. The remediation plan gave me concerns about it being done properly. The project manager was harsh with the workers in front me and questioned my understanding of the tile in my house when he asked me to show him the replacement tiles. Subsequently after moving to new a company, there was significant damage down to the subfloor that the project manager said we could just let dry out.

My job is still ot completed, lack of professionalism by crews and lack of communication from ATI. The project is 16 months past the completion estimate.

Ken is attentive and the price and work is always good.

I never give a 10 so a 9 is just as good.

A simple bathroom renovation has taken 9 months. Unacceptably, ATI is the worst company. I have shared with people to never use ATI.

Over priced, no communication, drag jobs out.

I only gave it a "10" because of a positive experience I had with an attorney for ATI.

Communication from project manager was not there

Poor workmanship. Difficult to get a good repair verse cover up patch.

All of your employees were on time, always in contact for anything I needed to do and your have a great team

The job is nice but they keep bothering me about the bill and it's covered by insurance.

quick to arrive, good quality work

Well done job and executed timely for me. I will use you guys again!

ATI was great, however some of the subs were not terrific. They didn’t measure correctly or or install correctly. Maybe they should look for better subs.

there was always communication Doug always told me what was going on, which is more than I can say for my insurance carrier.

This company is downright awful. Communication, workmanship, quality, timeliness, follow-through, professionalism, and even billing. Quite literally everything was wrong. This is a mess of a company.

Did not get follow on job.

Good people

This was a difficult experience that took much longer then originally explained.

very fast and professional service

The General Contractor that worked with me (Jay Ball) was very professional and helpful. He made a very stressful situation flow with his knowledge and constant communication keeping me informed all along the process.

ATI started out great. Then Abel Gandara started ghosting me. I contacted the main office and got his supervisor. Stephen put me in touch with Brad. Brad came out and said he'd get the repairs fixed. Then Brad ghosted me. Contacted ATI AGAIN and was told that Brad left the company. They put me in touch with Corie Paul. Corie came out to look at the garage. She said she'd get a siding person out to fix what Juan installed improperly. Corie had the garage repaired satisfactorily within about 3 weeks. Repairs to the garage should only have taken a few days but ended up taking 5 months. Corie was amazing!!! Abel, Juan and Brad were terrible.

Absolutely horrible experience. Terrible at communication, timelines, organization and professionalism.

I had some waiting times that I feel I should not have had. I felt like I was ignored at times. However, for the most part, they did a good job.

They had great communication, were flexible with my schedule, and were able to assist with contractors to complete the work when needed.

Jordan and Abraham are the best! I have worked with them on several projects and they’re communicative, respectful, and always showing up on time and going above and beyond.

The work was delayed, and the building was a disaster.

Hopefully noone we know will need tour services.

If anything changes you can count on me remembering you.

Very efficient and friendly workers. Reasonable time to finish projects

Overall, ATI did a great job of coordinating the work. They also use quality contractors to do the work.

Anthony Colon is always quick to get a crew out whenever I have a flood or an issue.

They did an excellent job, they were fast and friendly and thorough, and they really took the time to answer all of our questions.

We have tried not to respond to this for the sake of moving on, but you keep sending this survey. So here you go. The project that was supposed to take 6 wks took 3 years and 2 months. The workers who were placed in our home were unlicensed, unprofessional and unqualified The "plumber" who spoke no English created 2 water leaks (sewer water dripping into the kitchen from an upstairs toilet, and another leak into the garage resulting in water damage) the team installed a fireplace without insulation, left a gaping hole in the the wall, we came home to wide opened doors at 6 pm on multiple occasions, left a dumpster in front of our house for an excessive time period and then had people from other jobs dumping trash in it outside our home, never got a porta potty despite our request, did not put down any preparation for work including: tile drilling, no barriers, no floor or furniture covering. The painting and dry wall was sloppy and needed to be redone 4-5 X in some areas. They removed a cabinet which was supposed to just be refaced and then left a flower pot with holes in the bottom to catch the dripping water under the removed sink. Left it that way for weeks. They installed multiple toilet incorrectly, ordered incorrect parts, had to redo the shower basin secondary to a leak, did not install a p trap and left it opened so sewer gas flowed freely into the bedroom, for months. It took them 4 attempts to install a wine refrigerator as they did not size it correctly. They scratched our floors, trashed our home, did not respond to the leaks for 7 days. The project manager was rude and had no ability to stage and order the materials. Tiles were partially installed with delays due to insufficient quantity The subcontractor "fled the country". The second subcontractor who was going to "drive it home" did not have competent staff and was in way over his head. No one showed up for 8 wks last summer. They installed ¼ inch glass in the showers that was flimsy and below our expectations, then lied and told us that it could not handle anything thicker. Finally after refusing to accept it, somehow thicker glass was installed without difficulty. We ended up receiving a discount, but absolutely insufficient compensation for the poor quality, poor worksmanship, poor service, incompetent staging, safety issues, damages created etc It was literally the worst experience imaginable.

ATI hasn't finished a project they start months ago.

The job isn’t done yet

The worst communication and follow up of any company I have worked with.

We were gone while the damage occurred an repairs were undertaken. ATI was totally reliable and trustworthy which was truly appreciated.

From the beginning, there was a lack of communication between ATI, the HOA, Westwind Management and the homeowners. Not all is to blame on ATI. The security was insufficient. My unit was burglarized 2 weeks after the fire. Nick did a Matterport Video, and it wasn't used by the team when finishing the house, because several things were not correct and I had to deal with additional construction while living in my home. I was told, "This is per the plan." My house was sold to me with huge upgrades and additional work that was modified since the construction of the building in 1993. Additionally, the permit process with Xcel was delayed and we had to wait several months before we could get the gas lines done to code, which delayed the C.O. In the beginning, we were told it would take 10-12 month, in reality it took 22 months, and I spent an additional $30K+ in living expenses. Luis lacked attention to detail, left a mess under the stairs in the basement. Ron James was ok to work with. I also was told we had a 2 year warranty, when in fact that was for the people with certain insurances. USAA wasn't on the list, so Michael S told me. I felt the homeowners had zero choice in the matter of selecting a contractor.

Did not restore in a timely manner. Did not communicate and crew was sloppy.

ATI Restoration Phoenix — CRS is awesome and phenomenal!

Prompt and did a good job.

ATI cared about providing excellent customer service, making sure the job was done well and completely, and addressing any questions or concerns promptly without hassle.

Great communication, service and quality of work

They were quick to respond and very professional. They got everything back to normal.

The men who came out were thoughtful and careful and seemed very capable.

fast response kind and understanding of the situation, quoted proce was actual price

Due to the situation that occurred it seemed to take a long time between projects but I’m happy with end result.