Poor workmanship

It took nearly 6 months to get a, max, 6 week project done. There are broken tiles in our bathroom and laundry room that I believe were caused by load in of our belongings. Some of our belongings were damaged, either in the load out or load in.

Staffing issues were delaying the project and there didn’t seem to be a plan in place until I started pushing

Friendlt, cooperative and good service

My original Project Director left on indefinite medical leave and didn't tell me so I had two weeks over my project was at a couple of dental and no explanation and the replacement project manager and Project Director have really honestly not been that much better. I am a project manager by profession and I would be fired if I communicated with my clients this poorly.

ATI does a great work.

Easy phone call customer service --technician arrives on scene asap.

I would not recommend ATI

They are fantastic, do a great job, and are on it when it comes to stuff like this.

Very professional and on time. Was very helpful when we thought there was a problem!

We had to stay on top of things and frequently had to request that things be done or redone correctly. We are fairly low-key, but it was a tough experience where we felt bullied by the main subcontractor.

Quality of work was satisfactory, but the project took over two months to complete.

so responsive and professional

ATI Restoration had inconsistent communication especially with the billing department.

Every one that came to my home to restore the damage were very kind and kept me informed about the work they were to do and did a good cleanup job at the end of the day.

Completed the job effectively and quickly. Professional team.

Professional from start to finish.

Very professional! Attention to detail was incredible!

Good quality work, when it was getting done.

This was the worst customer experience that I have ever had. They are unprofessional, untimely, provide low quality of work, and they had to redo a lot of work. My wife and I project managed most of the job.

Yes, I would recommend it him because he works with our schedule. It was very prompt when he said he was gonna be there and I appreciate it that.

For the most part, I didn't have any problems with them, but I did have a problem with another company they referred.

Communication between you and us was difficult and had to try several times to get ahold of anyone to help

On time

Communication is excellent, work was done at a timely pace.