They were great communicators. Always on time. Work was so well done. The people from the Supervisor Victor to the workers Jim & Tony did exceptional work & their kindness really helped me thru this terrible time.

He took the time to explain things. I didn't know what a water mitigator was, and he took that time and then he took the time to check out every spot behind where the leak was.

Coordination, especially telling the owner what the work entails, and a plan/schedule to accomplish it. The actual work was really nice.

ATI responded to my insurance company request to inspect and repair water damage caused by a faulty hot water recirculation device.
Everyone involved acted professionally and with alacrity.

They do good quality work . This is the second time that I’ve used them.

ATI sent a very competent and efficient technician to assess and handle my water damage situation.

Quick response and did not make things up.

This happened on the week of July 4th and i was given prompt immediate service dispite the holiday

My project would have been a 10 out of 10, but you fired my Project Manager and everything went downhill from there. After that, my home pretty much became discarded.

I am very happy with the results.

Good service and good follow up

it was so easy working with them. they're easy to get a hold of follow up. I would recommend using them every time

Trying to communicate was very hard

Great service and great outcome on my project. Everything was very professional.

Professional

On time. No surprises. They did what they said they would

Dealing with professional and understanding employees

They were immediately onsite to address water mitigation and kept us informed as we awaited approval from insurance.

Jerry Azzato waited 4 months before submitting permit my house fire 6/27/24. Jerry made several mistakes on the permit like wrong address next time Jerry Azzato forgot to stamp the document.
There's more.....
Jerry Azzato misinformed Allstate and myself about the permit status
Permit was not submitted until the first week of December....

Very knowledgeable with the project and permit requirements with the City.

Great team and keeps you up to date on everything.

Difficulty getting things scheduled. Victor was the best part of the experience-- professional, always responsive and helpful.

Very professional and efficient. Good communication.

Everyone I dealt with was extremely profession and helpful. I was kept aware of all actions throughout my repair process.

April and all the Guys that came to the house were awesome professional nice.

Professionalism attention to detail and Customer Service Are second to none in this here

They were on time for work daily and finished when promised. They did everything they said

When paying $$$$ over what insurance covered, & still get unacceptable workmanship & communication—and then pay more $$$ for someone else to do what was not done-Mention/forewarn others-Yes but never recommend-NO

Professional, clean, Care,

They did a great job.

Jesse was great, but

Careful & timely repairs

I really enjoyed working with John he was so easy going and he didn't have to hound him about anything he knew when to you know add the little extras that I added on you know so it would help my budget and it wouldn't slow down the work I really appreciated the way John worked with me thank you

It took months from initial walkthrough and insurance approval to finally set up dates and times for repair work. What I was told was a one, maybe two day job; eventually turned into three. Was told that the trash that was left behind was going to be taken, left with me and I had to take care of it.

repair looked like new construction, not repaired construction.

Exceptional, timely, and professional work.

ATI (nee, GraEagle) arrived on site on the afternoon of Valentine's Day, surveyed the damage, and immediately began emergency tarping of my roof to prevent further rain damage, finishing the job well after darkness fell.

The staff immediately placed fans, and that started an orderly process of cleanup and restoration.

Very helpful, friendly personnel. My project manager was available to me at all times, answered questions, and offered great suggestions on ways to complete the work efficiently and with style. The project finished ahead of time. All the workers were friendly, knowledgeable and hardworking. I will look to ATI for my next project.

We were very pleased with the repairs that were completed. We were kept well informed by our Project Manager, Dave.

I would highly recommend ATI Restoration Las Vegas North (GraEagle). Personal in approach and professional in delivery ATI has exceeded out expectations as no detail was too small and the communication they offered every step of the way made a very stressful situation coming out of an episode of water damage, very easy to understand and keeping us informed of every step they were executing.

Happy with the actual repair results but since the project completion I seem to have a lot of insects in my home.