Workers didn’t have shoe covers and I had to ask. Drying and blowing equipment dirty. Cut into sink cabinet and I’m just seeing this.

Just horrible I don't even know where to begin it was just the worst experience ever first of all I never even really spoke with anyone directly except for Yvonne the customer service rep.

It took way longer than needed. I had to call the Project Manager several times to light a fire under him. Work was good for the most part, it just took over 3 months to fix my shower.

No communication with Joseph Mead. Not a good experience. It did not go smoothly. We have to keep calling & almost begging for someone to get back to us.

Missed every milestone

Let’s start by lack of communication. Cared deeply about $2000 deductible to show your power and how big and great your cis, insof doing your job. I am in a wheelchair and had to endure 10 weeks for a grade C work. But this survey will be deleted, because I am not happy.

It took almost 2 months to fix a tiny water leak, repair the drywall, paint and replace the carpet. The painting of only one wall with bright white did not match.the other walls ..

Better communication with customer as well internal. One crew did not know let other crew know any info, which extended the time of repair.

No communication or explanation

Speedy and very well done with restoration worker! Only wish they could communicate better ahead of time instead of the day of.

They were very professional and did a great job.

24/7 readiness. Very reliable specially on emergency situations.

Some of the worst communication levels I have ever seen for any kind of project. Various fazes of the work was sub standard .

After a few bumpy days we got on track with each other and has been great since.

They did a great job and were very friendly.

Our experience with ATI Restoration Las Vegas was very disappointing. Communication was poor, with little to no updates and unreturned messages. The timeline they gave was far too long, and after waiting with no progress, we ended up finding other contractors to complete the work ourselves. The workmanship was minimal and disorganized. The invoice we received does not match the work done, and there are ongoing issues with payment and delivery. While one team member tried to help, the overall service fell well below expectations.

Very dependable

I keep getting the run around from project managers.

I was told on 2/4/25 that a refund would be forthcoming for the flooring. As of today Thomas Webb told me no refund was received and he would follow up with you. No payment to me could be issued until the refund was received from you. Please process the paperwork Gerald said would take approximately 30 days but now is 44 days. Please refund and mail to Connect Insurance. Attn. Thomas Webb. For claim #
01-008-485409. Policy # 41325176. 1/16/25. Shirley Smith

Was not interested in really finding the leak. Walked around in circles looking at the walls. I told them it was a slab leak so should of looked at the ground. I had to keep asking then to go into spaces to look. Was at my house less than 10 minutes. I bought a infrared camera on Amazon for $150 and found the leak within a minute!? I would not use them and also told the insurance company about them.

Probably would not recommend for reconstruction. The remediation team was great, the construction team was ok.
Bad communication, average quality of work, length of project was longer than expected, cost of certain parts of the project were more than expected.

Project not finished

I really miss Oscar. I feel I was updated and not ripped off.

They don't do their job.

I am not happy with the follow-up. The reimbursement for materials paid out of pocket was not paid in a timely manner. In fact, I am still waiting on the reimbursement.