Job went as smoothly as was possible with insurance involvement.

Time, 4 months took 1 year

Lack of communication, had to contact ATI if I wanted to know anything about my damage. Hired outside workers that did a bad job. Went through 2 time lines for finishing the project but they blamed the cabinet makers. So much more to say but USAA adjuster doesn't communicate also.

Took care of me from start to finish.

Efficient, seamless processing of architecture, supply ordering, excellent selection for contractor restoration, easy to work with. Kept all appointmrnts with township, troubleshooting with excellence!

Great communication, stayed within budgeted amount, prompt service, great results!

The job was supposed to take 5-7 weeks and took 5 months. Horrible communication from Alex and between him and the contractors they were all blaming each other and us for work not getting done timely or correctly.

It was a long process and they were thorough and careful all along the way.

We're satisfied with the work that was completed

They came out the next day and began the restoration and stayed until all the water damage debris was removed and drying equipment was put in place.

No communication, delay in work and still dont have my final breakdown even though they were laid in full. I have no idea if they scammed me because they won't give me the actual breakdown of work costs.

They were very careful and did an excellent job with restoring my house after a fire.

ATI ended up being the best choice for us because they work hand in hand with Erie insurance. This did save a lot of potential aggravation when it came to agreeing on the scope of work, payment timing etc. To date, their workmanship has been solid. Their communication however has been very poor. There have been multiple instances where work is planned and people don’t show or they schedule a job and then call the morning to reschedule due to callouts. This was extremely frustrating with a wife, newborn, and 2 year old when we’re displaced from our home. The only work that was done expeditiously was the moisture remediation and demo. That outfit worked exceptionally well and communicated effectively.

I would recommend ATI with a large disclaimer on their communication.

The work was just asked from start to finish. Nothing got done on time. Nothing got done correctly the first time terrible communication would never recommend using your service.

Good service.. great person came to my house..

Everyone was very nice, but the work took much longer than expected. There were things that had to be redone because of the workmanship.

Workers were friendly, professional and did quality work.

See below. There were multiple missteps, at the managerial level and above. This impeded the competent workers, or added confusion where none was needed.

Highly professional. Quick to respond. Pleasant and knowledgeable. Put me at ease.

ATI Restoration Philadelphia is very thorough and diligent with turnaround time.

Everyone was so nice, caring & patient.

Unfortunately the restoration took a lot longer than I expected.

Everyone was easy and a pleasure to work with. The work was kept clean and neat. Highly recommend.

Project took longer than it should have with poor communication. Things went wrong many times. Shower drain not connected and flooded the crawl space. Ventilation insulation never replaced after that completely soaked of water even after completion. One of the toilets leaked after job, wax ring put on crooked. Came back out to fix toilet then it still leaked. Water feed line never tightened. I dont like writing this because the main contractor seemed good but all workers unreliable. Insurance never received paperwork for supplemental claim after job started, so we did not receive anymore money for extra repairs needed.

As friends and neighbors stop by to
view my beautiful new floor, I offer to share your information should they have an interest.

The employees who came to my house were professional and thorough. They took the time to explain the process and made sure that my floor was completely dry.

Each member was very knowledgeable

If they are closer

ATI Restoration needs to be a bit more responsive. Sometimes one call should be enough.

Time frame for completion

Your guys left the cabinet they removed in my living room bc they said it would be repaired when no, it wouldn’t. There are still pieces of my cabinet molding in my kitchen left here. After the fans were removed they left all the holes in the walls uncovered, and left the giant gaping hole in my kitchen wall uncovered. I dealt with bugs and mice from these holes until I had to get maintenance to cover everything. They never filled anything back in, just left it.

People that you use to do the remediation work not in uniform come in not company trucks very unprofessional told Jeremy this act like he didn’t care very unprofessional with him also Luis did his job OK

ATI's present staff work closely with you on every aspect of your restoration. You will not be disappointed with the outcome.

Did everything that was asked and promised

Four Seasons did an excellent job at drying out my house after a flood and the overall restoration went pretty smoothly.

It has taken what seems like forever to get this job done. The ceiling in my powder room was torn out, the rom was dried out and I am still waiting for the promised drywall to be installed,

Other than Frank and Connor, I would give a zero, still have trim to complete and my kitchen is going on a year now since initial insurance claim.

Prompt response friendly service

Professional staff and care and concern they had towards our property to keep it clean while coming in and out with equipment and debris.

They were very punctual and thorough.

Every one was very pleasant, and professional.

I would recommend ATI Restoration to anyone who needed it because I'm thoroughly satisfied with your work.

Actually didn't do any work.

The men who came were wonderful. We have never had a pipe break or made an insurance claim. They were patient, courteous and very hard working.

Very thorough and detailed in their work.

They did a good job!

They were great, easy to work with, and the communication was really good.

The work was excellent. The communications about the project were nonexistent. No follow ups. No calls back. No communication of dates and times. Zero submission of the supplement to USAA. Its more than six weeks for a simple siding repair and the work still isn't done.

Because of the communication challenges in the duration of this project, I will not be recommending ATI for restorations projects to anyone

Everyone was very caring and sympathetic to our needs.